www.lowcostglasses.co.uk Omdömen 

10 208
•
TrustScore 3.5 av 5

3,4

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

AVOID. This "company" is nothing but a SCAM. I placed an order, 2 weeks later, I still hadn't heard anything so I emailed. I got a basic reply saying "your order has been handed over to the courier... Se mer

Betygsatt 5 av 5 stjärnor

Just received my slade glasses from low cost glasses and they are perfect. I honestly cannot praise this company enough and nick jay sorted my issue out for me very promptly honestly you will not be d... Se mer

Betygsatt 5 av 5 stjärnor

Two week wait but so worth it, my husband is thrilled with his glasses received this morning ( Raymond Wadcock) I ordered them for him, he didn't know i had but had email saying they were delivering... Se mer

Betygsatt 1 av 5 stjärnor

Against all odds — and apparently against my better judgment — I decided to give your low-cost glasses another try after the spectacularly disappointing service I received last time. And here I a... Se mer

Företagsinformation

Skrivet av företaget

Eyeglasses Direct is built for people who want quality eyewear without confusing pricing, hidden extras, and high street stress. We make buying glasses simple. Choose a frame you love, add your prescription, pick the lens options that match your lifestyle, and order online in minutes, with clear guidance and support throughout. We focus on what matters most: comfort, clarity, and value. Whether you need everyday prescription glasses, blue light lenses for screen heavy days, or premium varifocals for smooth vision at different distances, we are here to deliver a complete, reliable solution at an affordable price. Our collection is designed around modern styles and practical wearability, with lightweight frames, comfortable fits, and lens choices that suit real life. What makes Eyeglasses Direct different is how straightforward we keep everything. We do not believe in confusing promotions or surprise add ons that appear at checkout. We aim to offer transparent pricing, easy ordering, and consistent quality, supported by a team that genuinely helps customers choose the right fit, size, and lens type the first time. Our customers choose us because they want eyewear that feels good, looks great, and performs day to day, whether it is for work, commuting, driving, studying, or weekend plans. And because we know glasses are essential, we take service seriously: clear communication, dependable order processing, and responsive support if you need help before or after ordering. With Eyeglasses Direct, you get a smooth online experience, modern eyewear options, and pricing that makes sense. Quality glasses delivered direct to you.


Kontaktuppgifter

3,4

Medel

TrustScore 3.5 av 5

10 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 12 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,4

Alla omdömen

(10 208)

66 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I love my new varifocals

I love my new varifocals, I had them transitional too, which is all I want in a pair of glasses. I went for cheap frames because I liked the colour & I get a lot of compliments for them, yet, they were a fraction of the cost than I have paid in the past. The overall experience was fair, glasses took a while to come & communication was on the low side, however when I did contact them asking where my glasses were they did reply straight away, & a message again to say they were on the way. To be fair I will order from them again, & I have recommended them.

17 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Two pairs of glasses two separate…

Two pairs of glasses two separate orders both pairs turned out the same,apart from the close reading part of the lense the rest cloudy and blurred never had any like this not being able to see clearly through the rest of the lense. Can't even see to walk around the house in them never mind drive no good for me at all.wasted a month or more trying to resolve?

15 augusti 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

I received a variety of messages…

I received a variety of messages regarding Order Number 1054795 between 11th August 2025 (thank you for your order); 23rd August (being shipped - this was; however, not to indicated timeframe!!); 23rd August (being shipped); 29th August (being shipped) and the latest message on 12th September saying my order has been shipped). THE GLASSES WERE DELIVERED ON 1st September! What on earth is going on!!!!!?

1 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great choice of styles, great value.

After a trial run of ordering a single pair, I have now ordered so many pairs of glasses from Low Cost Glasses that I have lost count. They are all brilliant and exceptional value. Highly recommended, especially, if like me, you want a pair in several rooms of your house!

11 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Terrible

Terrible! Glasses I purchased broke within 6 months of purchase. Low Cost Glasses started the process of supplying a replacement but did not complete it, they just redirected me to their website to make a new purchase. VERY POOR SERVICE.

30 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Inability to read a prescription correctly.

Ordered a pair of reading glasses, sent in my prescription. When they arrived I couldn’t see through them. So I emailed and explained the situation they apologised and asked for a copy of my prescription which I then sent to them through email after that nothing no reply no thank you for your prescription nothing.since since then I have emailed them another two times still no reply also want is to get my money back and for me to return the glasses back to them. They say free returns in 30 days on their website but there’s no address to actually return the glasses too. This company is an absolute waste of space please, please don’t order from them. You’re never going to get your money back if your glasses are not right.

15 augusti 2025
Omdöme utan inbjudan
Logotyp för www.lowcostglasses.co.uk

Svar från www.lowcostglasses.co.uk

Dear Customer,

Hello, we kindly request that when leaving a review, you always use your real name and order number so that we can properly verify and address your feedback.

Please note that all refunds are processed in a timely manner. The refunded amount will appear on your bank statement depending on your card provider’s processing time.

Thank you for your cooperation and understanding.

Kind regards,
Customer Care Team
Lowcostglasses.co.uk

Betygsatt 5 av 5 stjärnor

Great recommended

Great recommended. Researched frames looking for. sometimes can't find what need on high street. Or if frames be discontinued you have find alternative method recommended again

13 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Experienced a problem with my frame

Experienced a problem with my frame, after numerous ignored emails finally got an answer offering replacement as soon as possible,3 weeks later no replacement and back to ignoring emails ,I would suggest people buy glasses anywhere but here shocking customer service, buy cheap buy twice

29 augusti 2025
Omdöme utan inbjudan
Logotyp för www.lowcostglasses.co.uk

Svar från www.lowcostglasses.co.uk

Dear Customer,
We are truly sorry to hear about your experience. This is certainly not the level of service we aim to provide. Your feedback is very important to us, and we are already reviewing what went wrong in your case to make sure it doesn’t happen again.

Please rest assured, when issues do arise, we always stand by our customers with timely solutions, replacements, or refunds. Many of our customers are happy with both the quality of our frames and the value we provide, but we recognize we fell short here.
We’d love the chance to make this right for you. Please get in touch with us at customercare@lowcostglasses.co.uk

Kind regards,
Customer Care Team
Lowcostglasses.co.uk

Betygsatt 5 av 5 stjärnor

Great company to deal with

Great company to deal with, speedy and efficient. The company even contacted me to advise me that the particular lens grade i had ordered was not required for my prescription and refunded me the difference.

15 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Service

My order arrived very quickly and the prescription was accurate, the order process was straightforward with no complicated form to complete, I paid less than £80 for Varifocal lens including the "Bronze" package, excellent value and excellent service, no issues with recommending LowCost Glasses to anyone.

3 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wow! Wish I had purchased from Low Cost Glasses years ago!

Can't believe I got a pair of glasses, in my crazy prescription, all set for £18 including P&P!! My glasses usually cost at least £100, just for the lenses, being thinned etc, and that's basic no brand name costs. But these are great, super comfy, they got here promptly, and I have had no issues with them whatsoever. I will definitely be purchasing more, maybe even some sunglasses.

9 juli 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Wasted £100

Ordered two sets of glasses both have a disconcerting glare across the bottom which makes them unusable. Was told customer service would be in touch. Nothing. Wasted £100

17 juli 2025
Omdöme utan inbjudan

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