I used loveit coverit to insure my new mobile phone, and the sign-up process was remarkably quick and easy. When I had a question about adding another phone , I reached out to their customer support t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ive been using Loveit Covetit as my mobile insurance provider for more than 5 years now and its being great. Fair price, great customer service support with fast reply. I couldn’t be happier.
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Couldn’t believe how simple and efficient this whole claims process was. Cannot recommend enough. Only thing I’d say is to read the contract before buying insurance. Look at the excess policy o... Se mer
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Absolutely fantastic and helpful service following a claim for handset theft whilst abroad in Mallorca. Once all the required documents are submitted the claim is dealt with very quickly. Highly recom... Se mer
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Företagsinformation
Om loveit coverit Ireland
Skrivet av företaget
Why choose loveit coverit?
loveit coverit are one of the largest specialist mobile phone and gadget insurers in the market, providing cover for almost 30 years.
Our customers get high-quality and high-value protection for their devices. Insuring over 950,000 devices to-date, we know what’s important to you, and strive to make it as easy as possible to get the right cover. Cover that’s comprehensive, but at a great price and easy to understand.
We are incredibly proud to offer an end-to-end service. We’ll never pass your claims process on to another company, and you’ll always be connected to our own in-house UK-based customer care team. loveit coverit is dedicated to offering you an insurance policy that comes with responsive and caring customer service.
loveit coverit are one of the largest specialist mobile phone and gadget insurers in the market, providing cover for almost 30 years.
Our customers get high-quality and high-value protection for their devices. Insuring over 950,000 devices to-date, we know what’s important to you, and strive to make it as easy as possible to get the right cover. Cover that’s comprehensive, but at a great price and easy to understand.
We are incredibly proud to offer an end-to-end service. We’ll never pass your claims process on to another company, and you’ll always be connected to our own in-house UK-based customer care team. loveit coverit is dedicated to offering you an insurance policy that comes with responsive and caring customer service.
Kontaktuppgifter
4,7
Utmärkt
321 omdömen
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Svar från loveit coverit Ireland
Dear Vishwajeet,
Thank you for sharing your experience, this is great to hear.
The loveit coverit team
Svar från loveit coverit Ireland
Dear Erion,
Before you took out the policy, we asked you to provide the purchase date of your phone, which you advised was 17/03/2024.
However, upon reviewing the proof of purchase you provided, we see that the actual purchase date was 16/01/2023.
This discrepancy has impacted the referral process. For devices over 180 days old, we require a picture of the device to confirm there is no pre-existing damage before accepting the insurance.
Since the date you initially provided when taking out the insurance was more recent, this step was bypassed.
As a result of this bypass, your claim has been rejected.
If you have any further questions or need assistance, please feel free to contact us.
The loveit coverit team
Have been With them years all straight…
Have been With them years all straight forward only had one claim which was dealt with without any issues Excellent customer service Highly Recomnend peace of mind if anything was to happen to phone especially since without cover they are so expensive to get repaired
8 maj 2024
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Martin,
We really appreciate you taking the time to leave us a review
The loveit coverit team
I was supported by Holly and Geoff in…
I was supported by Holly and Geoff in providing me with the best options to suit my needs. I felt they treated my requirements with professionalism and consideration.
Very great customer support!
24 april 2024
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Robert,
Just what we like to hear, thank you for your review.
The loveit coverit team
Super efficient
Super efficient, friendly service. I would 100% recommend. I had amazing experience. I contacted them regards the problem on my phone they replay me immediately. After that I was contacted by staff from sansung. They collect my phone on my work place and fix it and deliveryed it back in home address due bank holiday.
Thanks u very much for your assistence and efficiency.
Lara
29 mars 2024
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Lara,
Just what we like to hear, thank you for your review.
The loveit coverit team
dealt with my claim fast and…
dealt with my claim fast and professional very happy with overall service.
28 februari 2024
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Lottie,
We are happy we could help and your claim was resolved quickly!
Kind Regards,
loveitcoverit
easy to deal with
fast replies to emails and questions always answered clearly. needed to add a device and susan sorted it for me within hours. will continue to insure with them
26 mars 2024
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Amber,
Its nice to hear back about how Sue is doing and we will pass this on to her.
Kind Regards,
loveitcoverit
Great company with great employees
Susan was super helpful, quick, efficient and detailed when I contacted customer service with a small issue. I always have excellent interactions with the team here. Highly recommended.
19 mars 2024
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Fred,
This is great to hear! We love hearing back about our team and will make sure your comments are passed on to Sue.
Kind Regards,
loveitcoverit
Fantastic service
10 januari 2024
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Sadaf,
We really appreciate you taking the time to leave us a review.
The loveit coverit team
Good service
Easy to take out a policy. Easy to make a claim. My requests are always responded to quickly.
1 oktober 2023
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Mick,
We’re glad to hear that you are happy with the service provided.
The loveit coverit team
Susan was so helpful throughout my…
Susan was so helpful throughout my dealings with her!
9 november 2023
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Kim,
We’re glad to hear that you are happy with the service provided.
The loveit coverit team
Be careful with this Company
Please be careful with this insurance.I did a cover to my ps5 and they can´t fix and are offering me 225£ for the device. I paid 5 months insurance ( 4*5 = 20£) + 40£ claim = 60£ then minus the offer they did 225£ = 165£ ..... what I can buy with 165£? i requested a working device, and they refused to give me.
So please DON´T TRUST THIS COMPANY as when you do the insurance they are very good at catching you after they DON´T CARE about the situation, even solving that. If my invoice would be 1000 pounds then they would offer me a replacement and wouldn´t pay my 1000 pounds.
Now my lawyer will find out how to solve with them :)
18 oktober 2023
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Vinicius,
Upon checking your claim we had offered a cash settlement based on the price you had paid for your PS5 therefore we would not offer you more than what you had paid and unfortunately we would not be increasing the amount.
The loveit coverit team
Replied to my query very quickly
Replied to my query very quickly, had my policy updated in no time plus got a 10% discount
19 september 2023
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Rachel,
We really appreciate you taking the time to leave us a review.
The loveit coverit team
Great help and thank you for being so…
Great help and thank you for being so quick with responces
4 augusti 2023
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Derek,
Thank you for sharing your experience, this is great to hear.
The loveit coverit team
Dealt with a guy called Daniel who was…
Dealt with a guy called Daniel who was extremely helpful from start to finish and got everything sorted quickly
12 juli 2023
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Paul,
Thank you for sharing your experience, this is great to hear.
The loveit coverit team
Things has been done fast and I…
Things has been done fast and I appriciate it.
8 juli 2023
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Mano,
Thank you for sharing your experience, this is great to hear.
The loveit coverit team
Susan was very quick with responses and…
Susan was very quick with responses and extremely helpful
30 juni 2023
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Niamh,
This is great to hear thank you for your review.
The loveit coverit team
No nonsense, very good
Couldn’t believe how simple and efficient this whole claims process was.
Cannot recommend enough.
Only thing I’d say is to read the contract before buying insurance.
Look at the excess policy on your device and how much you are expected to pay towards damages.
1 juni 2023
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Customer,
Thank you for taking the time to leave us a review.
The loveit coverit team
Where is there a 0 option
Where is there a 0 option. The most ridiculous set up of a company I have ever witnessed. I feel embarrassed for those who work as part of this company. Got my phone stolen and made out to feel like a liar as IMEI is now active again. How can I prove this? They accept my claim take the excess money and then suddenly change their mind and reject the claim. So frustrating and nobody is getting back to me for trying to appeal this. The worst insurance cover I have ever witnessed!
20 juni 2023
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Aoibheann Gormley,
I am sorry to hear that you are not happy with the outcome of your claim.
We review all claims in line with our terms and conditions and unfortunately we would not be able to finalise a claim if there is something that falls outside or goes against these.
I can see that we have explained the reason for this outcome to you and I apologise that we are not able to help you further.
Kind regards,
loveit coverit
Quick and efficient
21 april 2023
Omdöme utan inbjudan
Svar från loveit coverit Ireland
Dear Peter,
Thank you for sharing your experience, this is great to hear.
The loveit coverit team
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