- ordered a box - emailed their customer support 3 weeks later, enquiring about where the box is - the delay is blamed on Royal Mail - promised a replacement - I’ve chased them again Sa... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Disappointing. Waited for two long weeks for delivery and when it arrived the Travis Duffle bag was great, but the hair clippers were provided with Chinese only instructions and no lubricant oil.... Se mer
Ordered my free hamper beginning of November and still yet to receive. Made contact and was advised they were chasing royal mail and a replacement would be sent last Friday if no response from Royal M... Se mer
Don't even bother. I fell for slick marketing but don't be fooled -- you'll place an order, they'll take your cash, and then your order will descend into a black hole where goods are drop-shipped fr... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Louie Supply Co. is an online destination for men's fast fashion
Kontaktuppgifter
Vancouver , Kanada
- hello@louiesupply.com
- www.louiesupply.com
1,8
Dålig
121 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No customer service and over 2 months and no product
I ordered 2 pairs of short on April 24th, as of 18 July I still have not received my order nor can I track the package since they don't use a good mail tracking system. I would recommend not to order from this company.
18 juli 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hi Kevin,
Sorry for our late response. Upon checking, your package is marked delivered by USPS as of July 18th, in the afternoon. We apologize for the long delay however please understand that for orders placed last March and April, there was indeed a long delay due to the fact that there was a huge change in logistics processes as effect of the pandemic.
If you reached out to us via our email address, we could have proposed better resolution for your case. We look forward to your further understanding on the matter.
Cheers,
Shirley
Customer Experience
Not the best.
Not the best.
My order was plagued from the beginning. I placed an order of 8 shirts only to be told days later that 3 of the shirts were out of stock. They gave me no definite date of when they would be restocked and would be sent at a later date. After a bunch of back and forth I just had them refund me for the missing shirts. I received the shirts that were in stock and was not happy at all with fit. Not fitted to my liking and certainly not long enough as they appeared to be in the pictures and according to the measurement chart. Disappointed that these clothing companies can't make more fitted styles for taller people. Sent my whole order back. NOTE: The company offers poor shipping policy. Shipping costs are NOT worth it if you're even slightly unsure of what you're ordering. The cost to ship everything back was $18 MORE than one of the already expensive shirts. I basically threw money away.
If you're tall, slim or have long torso do not order their shirts.
16 juli 2020
Omdöme utan inbjudan
I’m being asked to review a product…
I’m being asked to review a product that I haven’t even received? The shipping time is egregious - takes forever!!
15 juli 2020
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Great buy!
I ordered this shirt for my husband for our photoshoot. It arrived within a week surprisingly, and is a really nice quality. The fit is great, true to size, and my husband likes it so much he plans to wear it regularly! Will be buying from this company again. Thanks!!
14 juli 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Danielle,
We highly appreciate your purchase with us at Louie Supply, Co. We are so glad that you like our product. If there's anything else you'd like to have please visit us again at https://www.louiesupply.com/.
Cheers,
Kristine
Customer Experience
I've yet to receive my order or any…
I've yet to receive my order or any updates
12 juli 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Sean,
We highly appreciate your purchase at Louie Supply, Co. We apologize on behalf of the courier for the long delays in the delivery. I checked your order and it has been delivered already by USPS on July 25. If the package didn't arrive, please send us an email at hello@louiesupply.com. Our customer service team is there to assist you.
Cheers,
Kristine
Customer Experience
Just a terrible experience
Just a terrible experience. I ordered a hair clipper three months ago and have received nothing. I have contacted the company at least 10 times, and each time I am told it is "on the way". The last five requests have gone totally unanswered. If you order anything from them, you are simply throwing money away. Absolutely one of the worst on-line experiences I have had.
10 juli 2020
Omdöme utan inbjudan
Do not order from this company!
Terrible clipper and terrible customer service! I used this on my husband on the longest setting and it literally shaved the hair off his head! The most frustrating thing is it took 10 WEEKS to arrive!! We sent numerous emails to them looking for tracking info which they couldn’t provide. Finally after a dozen emails and almost 2 months they finally got back to us saying they would knock of 50 percent of the price and refund that to our credit card and if we didn’t receive it in another few weeks they would refund the rest. Are you kidding me???TERRIBLE customer service. It showed up a few weeks later. Piece of crap product and crappy company DO NOT order from here! Stick to amazon.
6 juli 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Joyce,
We highly appreciate your purchase at Louie Supply, Co. We acknowledge that we did have problems with shipping for orders placed between March to April due to the pandemic which we are slowly resolving.
I did check our customer service ticketing system and I did find emails from you which our team has responded to as well. We informed our customers though email about the delays and it's also posted on our website. Your local courier also advised that products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts. Please understand that this is something beyond our control and global concern. You can find further details on their website. We apologize on behalf of the courier and we also refunded 50% item cost back to your account which our finance team processed on June 10.
Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com
Cheers,
Kristine
Customer Experience
Very Disappointed
Going on two weeks without receiving my order. No tracking information and after seeing reviews online, it maybe a scam.
3 juli 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Steve,
We highly appreciate your purchase at Louie Supply, Co. We acknowledge that some orders are being delayed due to the pandemic because couriers are overwhelmed with the increase of online shopping and limited transportations these past few months.
As mentioned on our website, the shipping time frame includes both the processing time + delivery time. We request all orders to be allowed 3-5 business days to process and additional 8-18 business days for the delivery. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
Since your order was placed on June 26, the estimated delivery date is between July 15-29. Your package arrived on July 13 which is earlier than our timeframe.
We hope to have clarified all this information and wish that you can give us better consideration in ratings.
Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com
Cheers,
Kristine
Customer Experience
Really bad
Do not order on this website, no stock, you can find the exact same items for half the price elsewhere.
2 juli 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Marc,
We highly appreciate your purchase with us at Louie Supply Co. The Bali Roll-up Linen Shirt you ordered was one of our best sellers. Unfortunately, it was sold out due to very popular demand and upon your request, we immediately issued a full refund back to your account.
We carry multiple brands at Louie Supply and often times other online retailers also carry the same brand like us. We do provide competitive pricing so if you happen to find another retailer selling at a lower cost, we'd be happy to price match the item for you.
Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com
Cheers,
Kristine
Customer Experience
2.5 months, still nothing
Order shipped in mid April, now it's July 2 and it hasn't arrived. Tracking number is expired, and after several emails to them I have yet to get a response.
Update: after multiple attempts to contact the seller to resolve this issue, I did not receive any reply. I had to file a complaint with PayPal. After I filed the complaint, the seller did issue a refund. I still definitely would not recommend doing business with this company.
2 juli 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Dan,
We highly appreciate your purchase at Louie Supply, Co. We acknowledge that we did have problems with shipping for orders placed between March to April due to the pandemic which we are slowly resolving.
You can see on the tracking website that your package has been with USPS facility since June 10 however there was no movement since June 16 so we assume the package has been lost somewhere by the courier. Our finance team has already issued a full refund back to your PayPal account. We apologize on behalf of the courier for the trouble with the delivery process.
Please accept our apologies again and let us know if there’s anything else we can assist you with.
Thanks.
Cheers,
Kristine
Customer Experience
Three months and nothing.
Order #1651675. Ordered in mid-April.
NOTHING has arrived. Many emails sent - they say "it's on its way", etc. They won't cancel it.
A complete joke.
30 juni 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Scott,
We highly appreciate your purchase at Louie Supply, Co. We acknowledge that we did have problems with shipping for orders placed between March to April due to the pandemic which we are slowly resolving.
We checked your order, and we see it has been delivered on July 7 by USPS and you have also requested for your order to be returned to us. Our customer service team already sent you the completed shipping return form. Please print off the form and include it with your return package back to our fulfillment center. For return shipping, please use your local courier such as USPS, UK Post, etc.
If you have already shipped the item back to us, we will inform you once it reaches our fulfillment center. We appreciate your patience with us throughout the return process.
We hope to have clarified all this information and wish that you can give us better consideration in ratings.
Should you have other queries, we can assist you better if you can reach out to us via hello@louiesupply.com
Cheers,
Kristine
Customer Experience
Never received item.
27 juni 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Aaron,
We highly appreciate your purchase at Louie Supply, Co. We acknowledge that we did have problems on shipping for orders placed between March to April but they had been resolved slowly and eventually, completely.
Upon checking, your purchase has been marked scheduled for delivery by your local post office few days ago. So delivery should be completed by this date or any day soon. If delivery is still not completed after receiving this email, please reach out to us via hello@louiesupply.com so we can assist you further.
Again, we are so sorry that delivery had taken long. The purchase order was one of those severely affected by the pandemic. We look forward to your further patience and understanding on the matter.
Should you have further inquiries, please reach out to us via hello@louiesupply.com so we can assist you better.
Cheers,
Shirley
Customer Experience
Faulty products bad service
Ordered a set of hair clippers. They were faulty and would not charge or turn on. I emailed customer service over a week ago and have had no reply.
25 juni 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Peter,
Thank you for your purchase at Louie Supply, Co. We do see that you had sent an email complaint via our customer service which our team has responded to as well. As mentioned in the said response, we will use the video/picture proof you submitted to our fulfillment team for validation. And once validated, we can make it up to you by offering either refund or replacement item for the purchase, with of course shipping fee on us.
Please bear with us on the process and we shall update you again through the email thread you submitted via our customer service line.
Again, we are so sorry that you may have received a defective item and we continue to stand by the items in our collection and offer you the best resolution there can be.
Cheers,
Shirley
Customer Experience
I have never written a review in my…
I have never written a review in my life (im 47). For the love of God, do not buy anything from this company. It is a scam. I ordered a clipper over a month ago and it never arrived. I reached out to Louis multiple times, and they never even replied back. People work very hard for their money, so this is very disheartening. If there is a hell that shady companies go to, Louie would get a first class ticket
22 juni 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Ramin,
Thank you for your purchase at Louie Supply, Co. I did check our customer service ticketing system and I did find few emails from you. It looks like you failed to follow the electronic messages sent out as initial responses by our system. Even then, we apologize if you may have found it troublesome.
Please note as well that shipping timeframe for orders is 5-10 business days on top of 1-3 business days on processing. Upon checking, tracking details for your purchase order indicates that the package has been marked completed as of June 22 so the order was only delayed for 2 business days while there is still the pandemic.
You can view the delivery summary here: louiesupply.com/apps/tracktor/track
I perceive that your emails were sent before the delivery dates. If you have further questions regarding your purchase, please feel free to contact us again through our email address hello@louiesupply.com so we can assist you better. Please note to respond that your concerns were not resolved by the electronic responses so you can be directed to the Customer Experience Team.
Cheers,
Shirley
Customer Experience
Do not buy anything here. Horrible
Without a doubt the worst company I have ever bought from. Purchased a pair of shorts over 2 months ago now. Took 2+ weeks before they were shipped and now 6 weeks after that I have not received my order. Customer service is horrible and refusing to refund my order IF they respond to my emails. They are telling me the I need to return the product which has not moved in over 5 weeks according to their horrible tracking service. Overall horrible experience and no one should buy anything from this company.
17 juni 2020
Omdöme utan inbjudan
Late delivery
Late delivery. Not by days, but weeks after shipping confirmation.
16 juni 2020
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I still haven’t received what I ordered.
16 juni 2020
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Still waiting after over a month for…
Still waiting after over a month for beauty products and they blame it on COVID-19 but that didn’t keep them from processing the order and charging the credit card!
11 juni 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Sharon,
We do appreciate your purchase at Instaeyebrows. And we do see that you already reached out to us via our Customer Service email address but was responded to by our system responder so we did not see your recent inquiries.
Regarding your query on charges, please understand that most online Sellers, if not all, temporarily charge credit card accounts as this is part of verifying the Buyers' identity and prove that they are real persons with real shipping addresses. We accept payments by Credit Cards, Stripe and PayPal as these are highly secured and protected accounts and should be safe for both of us, the Seller and the Buyers. This is the reason why the credit card is charged upon fulfillment of purchases. In case of non delivery of goods. customers can file disputes at which they can be refunded as arbitration allow.
And regarding your query on delivery, please be informed that as As mentioned in our website, the shipping timeframe includes both the processing time + delivery time. And that we request all orders be allowed 1-3 business days to process and additional timeframe for delivery.
Standard Shipping normally take 10-20 business days.
Your order which was placed on May 9th will have an estimated date of delivery between June 3-10.
We understand that this date is now past June 10 however we see that as of June 4th, the package is now at your local Fort Worth delivery partner awaiting delivery. Delivery should be completed within the next several business days.
We hope to have clarified all these information and wish that you can give us better consideration in ratings.
Should you have other queries, we can assist you better if you can reach out to us via hello@instaeyebrows.com
Cheers,
Shirley
Customer Experience
Rip off / Scam
Rip off. Purchased the product, then found it being sold for less than half the price elsewhere. Borderline scam!
10 juni 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello George,
Thank you for your recent purchase with us at Louie Supply Co. We carry multiple brands at Louie Supply and often times other online retailers also carry the same brand as us. We do provide competitive pricing so if you happen to find another retailer selling at a lower cost, we'd be happy to price match the item for you.
If you can reach us at hello@louiesupply.com and send us the link to the item that you have purchased that you have found for a lower price elsewhere and we will issue you a refund for the difference.
Cheers,
Shirley
Customer Experience
1 month shipping timeline
Instagram promotion should be more transparent given shipping challenges. If shipping/production is too limited due to COVID with certain products, said products shouldn’t be advertised.
9 juni 2020
Omdöme utan inbjudan
Svar från Louie Supply Co.
Hello Dylan,
We do appreciate your purchase at Louie Supply, Co. All policies and information are published in our website. There is no problem in production either. While we did have problems in delayed shipments in the first several weeks after pandemic has affected the global shipping processes, we changed shipping courier partners several times so we can meet the demands and promised estimated delivery dates to customers. And the shipping timeframe is now met accordingly. But since we do ship out orders on standard shipping rates, an overnight and express shipping process is not available.
On the other hand, upon checking your order details at the same time, we do see that your purchase order was actually placed on May 25th and marked delivered as of June 10th. This actually counts to only 12 business days only so we're not sure about how you mentioned that it takes 1 month shipping timeframe on delivery.
Again, we highly appreciate your purchase at Louie Supply, Co. We do our best and what is called for in every customer complaint we receive. Should you have further questions, we can assist you better if you can reach out to us via hello@louiesupply.com.
Cheers,
Shirley
Customer Experience
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