Louder Omdömen 

Outstanding Customer Service – Thank You, Louder Store!

I would like to express my sincere appreciation to the Louder Store team for their outstanding customer service.

I placed orders for Iron Maiden merchandise from Brazil, but unfortunately, two international parcels were returned to the sender because I had not completed the required identification process with Brazilian customs in time.

The issue was not Louder's fault, but their team was incredibly understanding, patient, and helpful throughout the entire process.

They kindly arranged for both orders to be reshipped, kept me informed with new tracking numbers, and helped resolve what could have been a very disappointing experience.

Both orders eventually arrived safely, with all items in excellent condition.

What impressed me most was the team's willingness to help an international customer, their kindness, and the care they showed in resolving the situation.

As a longtime Iron Maiden fan and collector, receiving these special items meant a great deal to me.

I am genuinely grateful to everyone at Louder Store for their professionalism, generosity, and excellent support.

Highly recommended! Five stars and a huge thank you from Brazil!

Rubbish. Ordered a vinyl record, payment taken, order acknowledged, no record sent. Save yourself some money and buy from a reputable company.

Ordered a limited edition magazine 2 hours after it was announced on Metal Hammer , which linked to Magazines Direct.

I've followed Metal Hammer for a while but never heard of Magazines Direct - but assumed it would be fine.

Placed the order, and received an Order Confirmation email.

After 2 weeks of no updates, I checked Metal Hammers Facebook to see others having the same issue in the comments. (no one from Metal Hammer or Magazines Direct replied)

When I wrote to Magazines Direct - they also "could not find my order" despite an order confirmation email. After some back and forth, their official reply was;

" The order was accepted but not charged as the stock was not available to process "

Nowhere, anywhere, ever has sent out confirmation emails without any order being placed. What kind of system is this?

Its an appaling company with a shocking system - and the reason for this review is because MetalHammers buy link was to MagazinesDirect.

I wrote in to Metal Hammer 5 days ago as well - and they have not replied.

So sad because there is no way I can possibly re-order it now.

I was lucky and my order confirmation came without being charged (despite entering my card information) - I wonder how many people have to fight back for refunds.

Some stank rodent mosher dreg company staffed by some severely bizarre online pack stalkers. Supports loads of junkie bands and industry failed masons. Not the kind of thing society needs post pandemic, just negative and outdated.

Garbage company. Metal Hammer staff are just a mouthpiece for drug addled / harmful to society and youth bands like Slipknot. A mouthpiece for unprofessional companies like LiveNation. Staff are reduced to pack stalking strangers on Instagram to make up for their falling circulation. Pathetic. Needs to be shut down.