Lonely Planet Omdömen 330

TrustScore 1.5 av 5

1,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

El libro Islandia esta pesimamente redactado. Dividen la isla en varios sectores, que se suceden hasta completarla, hasta ahí todo bien. Pero al terminar la primera, sigue con el final de la... Se mer

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Betygsatt 1 av 5 stjärnor

The new format Caribbean Islands book has no information on where to stay if you actually care about money. No dangers and annoyance section sadly absent as Haiti is one of the included countries that... Se mer

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Betygsatt 1 av 5 stjärnor

Continuo a non capacitarmi del cambio editoriale di Lonely Planet degli ultimi anni. Ho in casa tutta la serie delle varie guide che ho acquistato per i miei vari viaggi e la guardo con nostalgia... Se mer

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Betygsatt 2 av 5 stjärnor

Unfortunately there is a lot of information missing, incorrect information, and a new layout which just does not work and is more confusing than helpful. Incredibly disappointing, considering I ha... Se mer

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Företagsinformation

  1. Hotell

Skrivet av företaget

Love travel? Discover, plan and book your perfect trip with expert advice, travel guides, destination information and inspiration from Lonely Planet. We publish travel guides, ebooks, phrasebooks, a range of gift, food and children's titles.


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1,5

Mycket dålig

TrustScore 1.5 av 5

330 omdömen

5 stjärnor
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Har besvarat 96 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

El libro Islandia esta pesimamente…

El libro Islandia esta pesimamente redactado.

Dividen la isla en varios sectores, que se suceden hasta completarla, hasta ahí todo bien.

Pero al terminar la primera, sigue con el final de la segunda y luego retrocede hacia la primer parte.

No aplica la logica de una continuacion.

He comprado muchos de sus libros, pero este es un desastre.

11 april 2026
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Svar från Lonely Planet

Hello Manuel!

Thank you for your review of the Islands book.
If you would like to leave more formal feedback for our editors, you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks!
The Lonely Planet Team

Betygsatt 1 av 5 stjärnor

Il crollo di un mito

Continuo a non capacitarmi del cambio editoriale di Lonely Planet degli ultimi anni.
Ho in casa tutta la serie delle varie guide che ho acquistato per i miei vari viaggi e la guardo con nostalgia.
Era un compagno di viaggio affidabile, sicuro e preciso, con la giusta quantità di informazioni e di suggestioni.
Adesso sembra di vedere il depliant di un'agenzia di viaggi di paese.
Che delusione!
Spero che riuscirete a invertire rotta.

2 april 2026
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Svar från Lonely Planet

Hi Daria!

Thank you for sharing this feedback with us!

Helping travelers confidently plan their best possible trip has been our priority for 50+ years, and our guidebooks today are reaching more travelers than ever before.

The new format is all about making it easier to explore: From getting around new cities and nearby towns, to experiencing local culture and visiting must-see spots and locals’ favorite finds, all handpicked by our trusted experts on the ground.
Having said that, we read every one of your suggestions, corrections, and recommendations and use them to help evolve our guidebooks for tomorrow's travelers.

We hope we can be the travel companion you turn to when planning your dream trip and that you continue on the journey with us!

The Lonely Planet Team

Betygsatt 1 av 5 stjärnor

The new format is so bad

Used to be my go to guides for all travels. Easy to read, easy to find the information needed.

Sadly the new format is just so bad that the guide books are completely useless.
So very disappointed.

30 mars 2026
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Svar från Lonely Planet

Thank you for sharing this feedback with us!

Helping travelers confidently plan their best possible trip has been our priority for 50+ years, and our guidebooks today are reaching more travelers than ever before.

The new format is all about making it easier to explore: From getting around new cities and nearby towns, to experiencing local culture and visiting must-see spots and locals’ favorite finds, all handpicked by our trusted experts on the ground.
Having said that, we read every one of your suggestions, corrections, and recommendations and use them to help evolve our guidebooks for tomorrow's travelers.

We hope we can be the travel companion you turn to when planning your dream trip and that you continue on the journey with us!

The Lonely Planet Team

Betygsatt 5 av 5 stjärnor

Private Touring the Northern Territory…

Private Touring the Northern Territory with NT Top Adventures

Exploring Australia’s Northern Territory is one of the most extraordinary travel experiences on the planet. From ancient Aboriginal rock art to dramatic escarpments and wetlands filled with wildlife, the region offers a sense of wilderness that is increasingly rare. While many travellers visit on large group tours, a growing number are discovering the benefits of exploring the Top End through private guiding.

One of the operators specialising in this personalised approach is NT Top Adventures, a boutique tour company founded by Italian guide Mattia Morelli. Based in Darwin, the company focuses on bespoke private journeys through iconic destinations such as Kakadu National Park, Litchfield National Park and the remote landscapes of the Northern Territory.

Unlike large coach tours, private tours allow travellers to move at their own pace and spend more time in the places that matter most. A typical Kakadu itinerary might include sunrise wildlife watching at wetlands, guided walks to ancient rock art galleries, and scenic lookouts across vast sandstone escarpments. With a private guide, travellers can also visit lesser-known locations far from the busiest tourist routes.

NT Top Adventures has built a reputation for delivering highly personalised experiences. Tours are available in English, Italian, French and Spanish, and are designed for travellers seeking a deeper connection with Australia’s landscapes, wildlife and Indigenous culture.

The company also places a strong emphasis on sustainability and responsible travel. Many itineraries include small-group wildlife experiences and visits to national parks managed by Parks Australia, ensuring travellers experience these fragile environments with care and respect.

For travellers looking to experience the Northern Territory beyond the typical group itinerary, private touring offers a more flexible and immersive alternative. With vast distances, dramatic landscapes and remarkable wildlife encounters, exploring the Top End with a knowledgeable local guide can transform a good trip into an unforgettable journey.

More information about private tours in the Northern Territory can be found at NT Top Adventures website. It is a very easy booking process.

21 augusti 2025
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Svar från Lonely Planet

Thank you for your review. You might also want to go to the actual review page for this company to post your comments there. Thank you!

Betygsatt 1 av 5 stjärnor

Dead weight in your luggage

The new format Caribbean Islands book has no information on where to stay if you actually care about money. No dangers and annoyance section sadly absent as Haiti is one of the included countries that "You'll fall in love with". Just another boring travel guide that you don't need if you can get online. Dreadful.

4 mars 2026
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Svar från Lonely Planet

Hi Jeremy!

Thank you for sharing this feedback with our Lonely Planet team! Helping travelers confidently plan their best possible trip has been our priority for 50+ years, and our guidebooks today are reaching more travelers than ever before.

The new format is all about making it easier to explore: From getting around new cities and nearby towns, to experiencing local culture and visiting must-see spots and locals’ favorite finds, all handpicked by our trusted experts on the ground.
Having said that, we read every one of your suggestions, corrections, and recommendations and use them to help evolve our guidebooks for tomorrow's travelers.

We hope we can be the travel companion you turn to when planning your dream trip and that you continue on the journey with us!

The Lonely Planet Team

Betygsatt 1 av 5 stjärnor

I share the frustration.

I share the frustration of so many reviewers about Lonely Planet guides. They are useless compared to the old format.
I have solved the problem by buying excellent (like new) pre 2018 volumes on ebay for around £3-4.

20 februari 2026
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Svar från Lonely Planet

Hi Malcolm!

Thank you for sharing this feedback! Helping travelers confidently plan their best possible trip has been our priority for 50+ years, and our guidebooks today are reaching more travelers than ever before.

The new format is all about making it easier to explore: From getting around new cities and nearby towns, to experiencing local culture and visiting must-see spots and locals’ favorite finds, all handpicked by our trusted experts on the ground.
Having said that, we read every one of your suggestions, corrections, and recommendations and use them to help evolve our guidebooks for tomorrow's travelers.

We hope we can be the travel companion you turn to when planning your dream trip and that you continue on the journey with us!

The Lonely Planet Team

Betygsatt 2 av 5 stjärnor

2026 Laos Guide Book (& Mexico City Pocket Book)

Unfortunately there is a lot of information missing, incorrect information, and a new layout which just does not work and is more confusing than helpful. Incredibly disappointing, considering I have purchased Lonley Planet for many years.

I recently also used the Mexico City Pocket Book at the start of the year, and here too the information was not complete.

Lonely Planet used to be the best guide book you could get. Not sure what has happened to them.

9 februari 2026
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Svar från Lonely Planet

Hi Rebecca!

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave more formal feedback, you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Betygsatt 1 av 5 stjärnor

27 euro buttati

La nostra prima guida Lonely Planet è stata del 2002. E' stata la nostra compagna di viaggi in questi anni. Quest'anno acquistiamo la guida della Tanzania ed. 2024 per l'imminente viaggio.... ma che delusione.... non è più la stessa! abbiamo dovuto prendere in biblioteca l'edizione del 2018. Un mucchio di informazioni a trafiletto, ripetitive e che non servono a niente al viaggiatore fai da te, cartine incomplete difficili da leggere. Pagine e pagine di foto che portano via spazio per le informazioni necessarie: spostamenti in autobus, orari, costi, informazioni pratiche, insomma non servono a niente e logicamente non ce la porteremo. Ci dispiace aver buttato 27 euro.

22 februari 2026
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Svar från Lonely Planet

Hi Loretta,

Thank you for sharing this feedback with our Lonely Planet team! Helping travelers confidently plan their best possible trip has been our priority for 50+ years, and our guidebooks today are reaching more travelers than ever before.

The new format is all about making it easier to explore: From getting around new cities and nearby towns, to experiencing local culture and visiting must-see spots and locals’ favorite finds, all handpicked by our trusted experts on the ground.
Having said that, we read every one of your suggestions, corrections, and recommendations and use them to help evolve our guidebooks for tomorrow's travelers.

We hope we can be the travel companion you turn to when planning your dream trip and that you continue on the journey with us!

The Lonely Planet Team

Betygsatt 1 av 5 stjärnor

Indonesia NON COMPRARLA. È UN FURTO

Sconsiglio vivamente la guida dell'Indonesia. L'ho attesa a lungo (non è stata rinnovata per 10 anni) comprata appena uscita la nuova versione a 35 euro, scarna di argomenti e approssimativa. Non parla di spostamenti e di trasporti, non parla di posti meno turistici, di agenzie affidabili, di sistemazioni decenti. il Borneo è quasi nullo anche sulle località principali. A Bali siamo capaci tutti di andare anche con booking.com. Gli inviati sembrano persone che ci hanno fatto una vacanza estiva. Avrei potuto scriverla meglio io. Deludente. L'ho rivenduta al libraccio per 7 euro dopo 15 giorni.

1 juni 2025
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Svar från Lonely Planet

Hi Silvia,

Thank you for sharing this feedback with our Lonely Planet team! Helping travelers confidently plan their best possible trip has been our priority for 50+ years, and our guidebooks today are reaching more travelers than ever before.

The new format is all about making it easier to explore: From getting around new cities and nearby towns, to experiencing local culture and visiting must-see spots and locals’ favorite finds, all handpicked by our trusted experts on the ground.
Having said that, we read every one of your suggestions, corrections, and recommendations and use them to help evolve our guidebooks for tomorrow's travelers.

We will also take note of the delivery timeframes.

We hope we can be the travel companion you turn to when planning your dream trip and that you continue on the journey with us!

The Lonely Planet Team

Betygsatt 1 av 5 stjärnor

DO NOT subscribe to their email…

DO NOT subscribe to their email newsletter, they make it impossible to unsubscribe

14 februari 2026
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Svar från Lonely Planet

Hi Al!

Thanks for your message!

To unsubscribe, just click the unsubscribe link near the bottom of any of the emails we send. If you are unable to locate it, just send us a message at the link below, and we can remove you.

https://support.lonelyplanet.com/hc/en-us/requests/new?ticket_form_id=13204564556817

Thanks!
Lonely Planet Customer Support

Betygsatt 1 av 5 stjärnor

Have I been scammed?

Have I been scammed?

I bought a book as a Christmas present the 7th of January. The website said that the cutoff day for Christmas deliveries was the 15th of December for the UK. It’s not 31/12/25 and I still haven’t received it nor the refund I requested.

I sent an email to the customer service team and it says that they will be off until the 5th of January.

I believe I might have been scammed?

7 december 2025
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Svar från Lonely Planet

Hi Andrea! Can you send us an email with your full name and order details? We can search to see if your order was lost in transit. The email is shop@lonelyplanet.com.
Thanks!
Lonely Planet Customer Support

Betygsatt 1 av 5 stjärnor

Do not use the shop

Do not use the shop! Terrible site doesn't show which column is the shipping address, or billing.

Someone random gets a free book.

Email them and say they don't update orders.

Pathetic. Go elsewhere

3 december 2025
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Svar från Lonely Planet

Thank you for your review here. Can you send us an email at shop@lonelyplanet with your order number and info so we can review further?

Thanks!
Lonely Planet Customer Support

Betygsatt 2 av 5 stjärnor

Lonely Planet hat nachgelassen

Betrifft Lonely Planet EASTERN USA 6th Edition -
Habe dummerweise meinen Reiseführer zu Hause gelassen und dann in den USA den Planet gekauft.
Die Erkenntnis: Oberflächliche 0/8/15 Informationen überwiegen - Beispiel: Für Louisiana wird nicht einmal die Hauptstadt Baton Rouge besprochen - da hat selbst das mitgeführte ADAC Faltblatt mehr Information.
Ich bin jahrelang gerne mit dem Planet gereist (vorwiegend Australien, Neuseeland & USA), werde dies aber zukünftig ändern.
Vielleicht bringen (sich überholende) Hinweise auf Hotels und Restaurants bessere Erträge als der Verkauf...

2 december 2025
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Svar från Lonely Planet

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave more formal feedback, you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Betygsatt 1 av 5 stjärnor

AI-written? An oddly incomplete take that skips gems like Don Daeng

Living and working in Laos, we are genuinely shocked that for the second edition in a row this guide completely ignores one of the region’s top-rated highlights: Don Daeng Island.
A one-boat ride from Champasak and consistently praised on Google and TripAdvisor (best attraction right after Vat Phu Unesco Heritage site). Award winning homestays, cycling trails,pristine sand beach, yoga retreats, birdwatching... yet once again, it doesn’t appear at all.

Meanwhile, this edition still lists long-closed guesthouses and outdated info.
It feels less like on-the-ground research and more like something assembled behind a screen with AI. Travellers relying only on this book will simply miss key parts of Southern Laos.

We had already provided feedback several times before this new edition, they simply ignored it.
Cannot recommend.

29 november 2025
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Svar från Lonely Planet

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave more formal feedback, you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Betygsatt 1 av 5 stjärnor

Reiseführer Malaysia, Singapur und Brunei sowie Paris

Reiseführer Malaysia, Singapur und Brunei
Genau wie im Reiseführer Paris gibt es zahllose veraltete Informationen. So existiert ein Steuererstattungssystem für Touristen in Malaysia schon seit 2018 nicht mehr; wird hier jedoch beschrieben. Der Verlag stellt sich dumm: Man dankt für die Hinweise; weitere Erklärungen gibt es nicht. Ganz groß ist der Reiseführer darin zu empfehlen, sich vor Reiseantritt zu informieren. Danke schön, wozu kaufte ich den Reiseführer?
Das Bussystem, wichtig und gut in Malaysia, wird so gut wie gar nicht beschrieben: Wo, wie kauft man Karten, wie zahlt man etc. Nichts!
Das war der letzte Reiseführer, den ich von Lonely Planet gekauft habe!

15 november 2025
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Svar från Lonely Planet

Thank you for your feedback on this edition. We appreciate all comments, negative or positive!

If you want to leave more formal feedback, you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Betygsatt 1 av 5 stjärnor

SOLDI BUTTATI NUOVA EDIZIONE VERGOGNOSAUtilizzo le guide lonely planet da più…

Utilizzo le guide lonely planet da più di 10 anni, purtroppo ho avuto modo di usare la nuova edizione 2025 ed è peggiorata rispetto alla versione precedente. La sezione della storia del paese e i vari approfondimenti sono ridotti di molto e non esaustivi, le mappe degli itinerari sono meno e fatte peggio e di fianco a luoghi e ristoranti non ci sono più gli orari di apertura, i prezzi e i vari riferimenti. Questo nuovo formato a colori e con foto sarà più accattivante ma per chi viaggia davvero e programma un viaggio da sola non è molto utile.
Ad esempio al momento sono in Corea con la vostra guida in cui non c’è nulla di utile:
- molti ristoranti segnalati risultano chiusi o difficili da trovare perché non ne viene specificato l’indirizzo né il numero di telefono
- le varie sezioni sono organizzate in modo disorganizzato e non per quartieri o zone per cui risulta difficoltoso organizzare la giornata
- informazioni sui mezzi pubblici? Inesistenti
- cartine? Inesistenti
- consigli su come prenotare alcune attrazioni fondamentali, nn ci sono gli orari di chiusura e di apertura posti
- le spiegazioni su monumenti o cose importanti sono pochissime e senza leggere altro su internet o prendere una guida sul posto non si riesce a capire nulla della storia del paese; la vecchia guida lovely x me era anche un ricordo, con alcune sezioni da rileggere a distanza di anni x ricordare il viaggio ma con queste sezioni carenti risulta difficile
- consigli su esperienze local da fare come corsi di cucina o altro..zero
Per fortuna esistono su Internet fonti di informazioni migliori e blogger e influencer di viaggio molto più attendibili della vostra nuova linea di guide, tante foto e colori ma poca sostanza. SOLDI BUTTATI

10 november 2025
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Svar från Lonely Planet

Thank you for your feedback on our new format.

Helping travelers confidently plan their best possible trip has been our priority for 50+ years, and our guidebooks today are reaching more travelers than ever before.

The new format is all about making it easier to explore: From getting around new cities and nearby towns, to experiencing local culture and visiting must-see spots and locals’ favorite finds, all handpicked by our trusted experts on the ground.
Having said that, we read every one of your suggestions, corrections, and recommendations and use them to help evolve our guidebooks for tomorrow's travelers.

If you want to leave more formal feedback, you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Betygsatt 2 av 5 stjärnor

Impossible télécharger achat d'un livre…

Impossible télécharger achat d'un livre numerique payé dont je n'ai que le bon de commande sur mon compte et la reference de calaméo qui est le site de telechargement qui... ne me connait pas. ; tres mal foutu. Temps perdu. Apres avoir epuisé toutes les éventuelles solutions. Réclamation et reçu lien 2:30 plus tard. Surveiller sa bal. Télécharger sur aire autoroute. Nul. Au final 30 minutes de perdues. Je suis professionnel de l'informatique. Décourageant.

31 oktober 2025
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Svar från Lonely Planet

Hello Gerard! Sorry to hear you are having trouble with your downloads!
Please review this link first:
https://support.lonelyplanet.com/hc/en-us/articles/218157917-Digital-ebook-Guides-Downloading-

If you are still having trouble, please send us an email at shop@lonelyplanet.com and we will assist you. Please include your order number in the email you send.

Thanks!
Lonely Planet Customer Support

Betygsatt 1 av 5 stjärnor

Guide Lonely Planet Pologne

Le guide Pologne qui affiche la mention entièrement mis à jour est fake(frauduleuse).Un voyage sur la côte Balte polonaise nous a permis de le constater…achat à éviter.

11 oktober 2025
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Svar från Lonely Planet

Thank you for your feedback on Poland.

If you want to leave more formal feedback, you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Betygsatt 1 av 5 stjärnor

Torniamo al vecchio look ⸻

Amo viaggiare e da sempre acquistare una guida Lonely Planet è uno dei primi passi per organizzare i miei viaggi. Ne possiedo già più di dieci e non vedevo l’ora di provare questa nuova edizione dal look rinnovato. Purtroppo, però, l’entusiasmo è svanito subito.

La copia che ho ricevuto presentava diversi problemi di stampa: pagine non incollate correttamente e altre sfocate. Ma ciò che mi ha deluso di più è il contenuto: manca quella che per me era l’essenza delle vecchie guide, ovvero la sezione dedicata ai trasporti e alle esperienze fuori dalle rotte più turistiche.

Per me la Lonely Planet era un riferimento pratico e affidabile, ma questa edizione mi è sembrata incompleta e poco curata. Sto valutando seriamente di restituirla e acquistare una versione precedente.
Un vero peccato.

29 september 2025
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Svar från Lonely Planet

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave more formal feedback, you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

Betygsatt 1 av 5 stjärnor

Lonely planet guidebooks used to be useful but no longer

Lonely planet guidebooks used to be good, but no longer. I regret my recent purchase of the guidebook to Estonia, Latvia and Lithuania. This book is next to worthless. Same goes for the latest lonely planet guidebook to Australia, another purchase I regret. Little to no practical guidance. So sad that the quality is now in the toilet

27 september 2025
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Svar från Lonely Planet

Thank you for your feedback on the new format. We appreciate all comments, negative or positive!

If you want to leave more formal feedback, you can do so here:
https://support.lonelyplanet.com/hc/en-us/articles/218158467-Submit-feedback-correction-or-business-suggestion-here-What-happens-to-my-inquiry-once-I-send-it-

Thanks again!
Lonely Planet Customer Support

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