So good service and Simon been such helpful and polite delivery man ... And products were really good quality. I will recommend your services and will return when we need top soil or manure againx
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I often use Logs Direct, mainly for compost, topsoil and bark. I find the quality and value for money outstanding. They have been friendly, helpful and professional in all my dealings with them.... Se mer
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Although we thought we had changed our delivery to the next day, we have to say that the delivery driver went well beyond what was expected of him. He transferred from his lorry up (and I mean UP) a... Se mer
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Delivered on time and friendly, helpful driver. Order online so you mannered to amend delivery instructions as load was not delivered via pallet stacker but a limited reach crane.
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Företagsinformation
Om Logs Direct
Skrivet av företaget
We are a family run business, based in Halton Lancashire, and we've been selling fuels to homes and restaurants since 2004. Our specialised kiln dries our firewood onsite to under 20% moisture, making it perfect for long, hot burns and cleaner chimneys. It's also better for the environment as it produces less emissions. As FSC members, we are committed to keeping the business as Eco-friendly as possible, so the majority of our wood comes from Britain, though we do also support projects and businesses in Europe (and even South Africa!). You can find oak, ash, beech, birch, and alder being kiln dried on any given day up at the yard, so no matter your preference, we'll be able to help you. Our logs come in various sizes depending on your need, from 20kg carry-bags all the way up to 1.6 cubic meter bulk bags. We even sell the log stores to go with them, alongside a range of fireside accessories like baskets, coalhods, firefighters and kindling. Whether our customers want to cook pizza, heat their homes, fire their BBQs, or light their campfires, we've got something for everyone- even gardening products! Did you know we supply top quality topsoil, compost, and bark to gardens and farms across the country, free of delivery charge to most postcodes?
Kontaktuppgifter
Addington Road, LA2 6PG, Lancaster, Storbritannien
- 01524 812476
- enquiries@logsdirect.co.uk
- www.logsdirect.co.uk
4,7
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Don't touch these cowboys with a barge pole
They cancelled the order immediately and said they had refunded. One week later no refund. My email to complain, sent two days ago, has been ignored. They said they had cancelled as they had no stock and yet it is still for sale on their website! Don't touch these cowboys with a barge pole. If they have the technology to instantly take your money they can use the same system to instantly refund. I'm going to my bank to report a fraudulent transaction.
8 juli 2026
Svar från Logs Direct
Hello
Thank you for your feedback. We're sorry to hear you've had this experience.
Refunds are initiated as soon as an order is cancelled, but while we process them immediately, it can take several working days for the funds to appear in your account depending on your bank or card provider. If it's now been longer than expected, we'd like to investigate this for you.
Please send us your order number by direct message or reply with it, and we'll look into the status of your refund as a priority.
Regarding the product still appearing on our website, this can occasionally happen due to inventory updates, but we'll review this internally to ensure the information is accurate.
Thanks
Emma
Great service
Great service, they called and emailed to let me know that delivery couldn’t be made on the scheduled date. I was able to rebook quickly and easily on a day that suited me better and followed my instructions for delivery perfectly. Also the product was very reasonably priced, no delivery fee. Will use again.
30 juni 2026
Svar från Logs Direct
Thank you so much for a great review. We really appreciate your feedback
I have been getting my logs from logs…
I have been getting my logs from logs direct for a number of years good quality logs online ordering is easy and they deliver on the day they say they will
7 juli 2026
Svar från Logs Direct
Thank you for your review
Composed Compost Carefully Carried!
Great ordering system online with clear and helpful descriptions of products.
Delivery driver was excellent - helpful and willing to put the big bags exactly where we needed them in the garden.
7 juli 2026
Svar från Logs Direct
Thank you for your review
Thank you so very much.
Thank you so very much.
I am truly impressed with your service and efficiency.
My order was delivered in good time with professionalism and timely service, as promised.
No fuss, no worry. .
Thanks to all.
I can highly recommend.
7 juli 2026
Svar från Logs Direct
Thank you for your review
Top quality
Top quality, speedy and easy, been using them for a couple of years and never an issue. Thanks Team
30 juni 2026
Svar från Logs Direct
Thank you for your review
Still not received product
6 juli 2026
Svar från Logs Direct
Hi,
It looks like one of the team arranged for a replacement parcel to be sent out as soon as we became aware of the issue. I can see that this replacement has since been delivered.
Thanks
Emma
Svar från Logs Direct
Thank you very much for your review
Svar från Logs Direct
Thank you very much for your review
Really happy with the service!
Really happy with the service from start to finish!
Placing the order was simple and easy.
Excellent customer service and great communication throughout.
The delivery driver was friendly, approachable and generally a very nice person.
Would definitely recommend this company:)
8 juli 2026
Omdöme utan inbjudan
Svar från Logs Direct
Thank you very much
Svar från Logs Direct
GreatReview Thank you.
Excellent from start to finish
Excellent from start to finish. Great value. Prompt and friendly delivery. Excellent product. Thank you!!
30 juni 2026
Svar från Logs Direct
Thank you very much
Good moist compost
Very pleased with the compost, moisture retentive, conveniently sized bags.
30 juni 2026
Svar från Logs Direct
Thank you so much for you review
Very good service
Very good service, the delivery driver was excellent and very helpful, can’t fault anything.
30 juni 2026
Svar från Logs Direct
Thank you for you review
Svar från Logs Direct
Hi
I'm so sorry for the delay in getting your parcel to you.
As we discussed on the phone yesterday, it turns out the first line of your address was missing from the shipping details, which is why the original parcel was returned to us. I apologise that we didn't spot this sooner.
I believe your order has now been delivered, and we've also included some extra bags as a small apology for the delay.
Thanks for your patience, and if there's anything else we can help with, just let me know.
Thanks
Emma
Absolutely fantastic service from this…
Absolutely fantastic service from this company.
Two orders placed and delivered promptly.
Would highly recommend Logs Direct.
100% Perfection.
12 juni 2026
Svar från Logs Direct
Thank you so much for a great review. We really appreciate your feedback.
Pricing more expensive than other…
Pricing more expensive than other suppliers for same product
11 juni 2026
A bit disappointed
The package can be improved. The bags of woodash just put into the box without any protection. It was very easy to cut on the bag when you open the box by a cutter.
The woodash itself has lots of nails and gravel inside. It was very dangerous when I just use my hand to spread the ash. The 3L woodash include the nails and gravel which is not fair.
I bought it before, it was very nice. But this time feel a bit disappointed.
16 juni 2026
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