Logitravel Omdömen 

Great service and helpful agents. Especially Iris.

Very easy to book. Great prices.

An amazing company with an amazing staff.
I use Logitravel for more than 5 years and always is a good experience even when the trip is canceled and everything goes wrong, the support team is ready to support you and they are always fast.
In my last experience, Iris Madico has helped me with everything and she was amazing and very prompt to assist in any request or doubts.
I recommend this company for your travel and I can assure you that they are not just the cheapest option, but the best one as well.

After dealing with other travel Agents Logi travel is by far the best . I have booked many Cruises with them and have always found them exceptionally helpful . Especially Iris for the help and advice she gave me this week .

Very good service from step a to step b. No delays in prosess.

GENERAL THANKS AND FULL SATISFACTION IN ALL CONTRACTS WITH THE CRUISES SECTION OF LOGITRAVEL.CO.UK.... RECOMMENDATION AND SPECIAL MENTION TO THE TRAVEL AGENT OF LOGITRAVEL.CO.UK MISS. IRIS MADICO, FOR HER GREAT EFFICIENCY, EDUCATION, SPEED, Friendliness AND SUPER PROFESSIONALISM IN ALL CONTRACTS MADE WITH HER IN THE LAST YEARS....ALWAYS VERY GRATEFUL IN ALL THE MANAGEMENTS REQUIRED WITH HER.

I have booked a few cruises through this website and I am very satisfied. They always reply to me very promptly and especially Iris Madico is highly efficient. She helped me before and after I booked and helped me with all my questions and requests.
Also, they have very good prices.
The only downside is that they take a long time to return the money.

Did write a poor review previously but in all fairness did turn out to be hotels fault , did take a long time though to resolve and very difficult to speak to.offer good prices though on accommodation.

I had some issues with my travel vouchers but one of the agents Iris, she helped me to sort everything out fairly quick. Very helpful and friendly.

Took money on my credit card using roomdi as a the booking vehicle. Abandoned us in a major Uk city with no accommodation despite me having received confirmed booking and the hotel voucher.

update:-
11 weeks on now and still fighting to get a refund. If i charged the hours ive spent trying to recover this they would owe me a small fortune

the booking reference was 761132326. it was booked through roomdi but YOU took the money from my account. in addition i am now being told that i will not get my money back unless i sign a full and final despite me doing nothing wrong. YOU ARE ALL CHARLATANS

Stay away from them they cancel cruise then not respond for any email and dont refund

Référence 785579825
Bonjour,
J'ai prix un séjour de noce avec Logitravel pour la Sicile (Italie)
Le conseiller m'a vendu un séjour à l'hôtel marsala mais j'avais un problème c'est que l'hôtel se trouve à 400 km de
l'aéroport de Catane
Ya un aéroport de Palerme a 1h de l'hôtel et vu les intempéries et les inondations et l'hôtel propose un transfert de l'aéroport à l'hôtel 650 euros j'ai décidé d'annuler le voyage , Logitravel ne veux pas rembourser et admettre que la faute viens du conseiller,que faire dans cette situation ?

Cannot delete my account. Already got suspected fraud on the account which is days old. The website gives zero information on how to close you account, clearly on purpose.

Terrible service. Recently booked a weekend break with Holiday Inn via Logitravel for my daughter and friends and trying to change the lead name. Logitravel are at best being unhelpful and at worst obstructive. With very short time scales I am absolutely disappointed.

We arrived at our fully paid hotel (paid to Logitravel) to be told we had no reservation and no room. Jury’s inn Brighton, the receptionist fortunately found a room. We refused to repay and he honoured our booking after I was asked to forward all correspondence from logitravel. All contact numbers for logitravel are unanswered or constantly engaged or your talking to a chat robot who only has one word answers.
My advice is don’t book or use this company.

I have made a booking with this company for a hotel 3 weeks ago and have contacted the hotel about my booking 5 times, they have no record of my booking. Their emergency number doesn’t work either and just refers you to a chat. I have spoken to their customer service before as well who assured me my booking would be logged. I am due to check in on Saturday and so far it seems that they have taken payment for something they have not provided. Would not recommend.

I was in trouble with a booking due to misunderstandings about visa entry ! Iris had been unbelievably kind and helpful all along ! Sadly I had to cancel and the amazing Adrian got me changed Fleights and a full refund for my hotel ! I feel they did their absolute best for me and were polite thoughtful and helpful at all times ! I will be using them as my regular agent from this point and have already recommended them to both my clients , friends and of course family ! Superb !!!!✊️🙏🌈🤗

I despair of this Company- We are due to embark on Cruise on Saturday and still haven't got my Tickets I need from them
I have advised them Msc have requested they ring and sort but nobody ever replies to Emails
I keep ringing and emailing- I will never use this Company again

Awful experience. Holiday was cancelled due to COVID which is fine and we accepted our £1850 as a voucher as we understood the pressures the travel industry was under and wanted to be considerate. We then rebooked for August 2021 at a much higher price using the voucher as deposit. As the summer went on and the further COVID uncertainty went on we decided to push it on to 2022 ( some of our party weren't able to be vaccinated so we were anxious about the uncertainty )
For months the phone number was out of use. The website was glitching and couldn't modify dates and the bot chat thing wasn't yielding any communication back. Eventually when we were contacted a few weeks before the due departure we were told we could change date but someone would be in touch. 1 week later sorry those dates are unavailable. We try again 1 week later ( those dates will yield a new price of £8700) ouch. We were then 2 days before departure and the rude manager on the phone just pressed us for full payment in order to change the dates or lose the whole lot. I will be chasing this and getting legal advice. It seems like intentional difficulty to be communicated with and then extortion at the end. DONT USE!!

Want to make a complaint
Try to log on to web chat - nothing happens
Emailed the email address given - email bounces back !
What is the correct email for complaints please?
Ref no
72c51k

I am replying here as there is no where to respond to your reply..
I screenshot you all of my documentation as requested so you mist be able to match the number as it was printed off the email confirmation.?