Localfinancial Omdömen 

Cavin was very professional and knowledgeable. Was very attentive and understanding of my needs.

The guy I talked to, (his name was James) seemed to understand what I was looking for and has set up a meeting (in my own home) with an adviser to assist me with making a choice of what to do with my pension pot.

Customer service was amazing . Very knowledgable, informative and easy to understand .

Quick response and provided the assistance needed.

Dealt with my requirements and listened to me. Thank you.

Lewis took time to understand my requirements and then recommended and organised a follow up meeting with a suitably qualified advisor - a swift and pain free process.
Many thanks

It was a pleasure speaking to Callum. He was very engaged and spoke genuinely and seemed to understand our situation and I felt he was logging for the best solution for us.

Explanations were clear. Transfer was prompt. Just pleased with the straightforwardness.

Helpful and informative.
Staff member friendly and reassuring

After completing a generic on line form to search for an IFA in my area, I received a 'phone call from this company asking for more details. I was then asked to hold on while they located and made an appointment with, the most suitable provider.
The call eventually continued with confirmation that an IFA from Cooper Associates would meet wth me at my home on 15/10/2026. As I was assured that an e-mail would follow confirming all these details, I did not record the IFA's name.
By12/10/2026, I still hadn't received the promised e-mail and so I called Coopers directly to confirm that the appointment had been confirmed, and to obtain the name of the IFA. However, I was told that, as the appoiment had been arranged by a "third party" Coopers were not permitted to e-mail me direct, but they promised to contact Local financial and ask them to resend the promised e-mail immediately.
By the afternooon of 13/10/2026, I had still received no e-mail and so I called Coopers again and they confirmed that they had definitely contacted Localfinancial and asked them to e-mail me urgently. As it seemed they had still not done this, . Coopers did confirm the details of the meeting on 15/10/2026 and also the name of the IFA.
On the 14/10/2026, I receive a call from Localfinancial to remind me of the imminent appointment. I confirmed that I was aware of, prepared for, the meeting, but no thanks to them! They claimed that they had sent an e-mail but I always check my spam folders and I definitely received nothing from them.
I would have preferred to deal directly with the provider and I think that the on line form which I completed should make it clear that the response will come from a Broker.
As Local Financial have replied stating that they appreciate feedback, maybe I should add that I expained that I was seeking a new provider for my SIPP - and I have since learned that Cooper Associates don't even deal with SIPPs! So much for connecting me with the most suitable provider!

Spoke to Lewis on the phone, he was very friendly and introduced me to the service.
He explained how everything worked in detail and asked me a number of relevant questions. He was able to recommend and book a local Financial Adviser there and then. Brilliant customer service, would recommend.

My request was dealt with very efficiently and I liked the way it was read back to me to ensure the important points were captured.

Great first call with Jo who answered all my questions and arranged an initial call for me

Craig was great to meet with and took on board my goals and was insightful and practical. I felt supported and clear on potential next steps. Thank you.

Very informative

Spoke to Joe who was very helpful he was clearly very experienced, had great knowledge of the financial world & was able to direct me to the right team to help me. Thank you Joe for helping me get myself motivated

Very helpful advisor who listened to my requirements about my pension. Gave me clear and easy to understand information. They were honest and their service was very good. Put me in touch with an advisor who then explained the different options available to me.

Very clear and precise conversation which was very reassuring. No pressure and no rushing through a pre written script.

Excellent and efficient service!
I had a great experience with this company. They gave me a prompt call back, and the call handler was knowledgeable. They took down all relevant details efficiently and quickly arranged a time for an IFA to call me back. Highly recommend.