5 stars. Very good service from LMS. They helped us with the remortgage process and everything was flawless. The requirements were very clear, and we always knew what stage we were at and what was hap... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic work team , great job, no doubt to say 10/10 . Thank you helping me to sort my mortgage out . Much appreciated your support and help. Thank you all wonderful people and friends xx
LMS recently completed our new bathroom. It was not only a completed refit, but a move of bathroom from the back to the front of the house. A huge amount of work and effort went into the project.... Se mer
Outstanding from start to finish. Friendly, professional team who kept me informed at every stage and made the whole process completely stress-free. At a time when it's easy to be wary of remote servi... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We are the UK's leading legal conveyancing outsourcer managing complex legal processes through our panel of law firms. We have developed a suite of bespoke, risk free and secure remortgage and transactional products for the lender, estate agency and bro...
Kontaktuppgifter
Lloyd Drive, CH65 9HQ, Ellesmere Port, Storbritannien
- www.lms.com
4,7
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
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Really bad interface and process
Really bad interface, wouldn't accept password despite opening the account 30 mins before. Had to call and then had to reset the password but couldnt use the same password. Just an inefficient process. Then told that I have to print my documents that i just spent 30mins completing and that I have to send them to my solicitors. You should send them to my solicitors. You have the capability because there was an option to have them sent to my address within 5 days. Again just creating unnecessary admin and inefficiency. Literally just a useless exercise.
17 oktober 2025
Omdöme utan inbjudan
Svar från LMS
Good afternoon James,
Thank you for providing your feedback, though I am sorry to see you are dissatisfied with our services thus far. I would like to have our team investigate this matter further, but unfortunately we do not have the information necessary to locate your case file on this review.
Would you be willing to call our team to help us locate your case on 0343 221 0700 or alternatively via email at customerservices@lms.com?
Kind regards,
Hannah Pearce
LMS Customer Experience Manager
Had no idea they existed until I had a…
Had no idea they existed until I had a threatening text from them. Their email had been dumped into my spam folder.
Spending an hour and a half filling out their inane little form which had numerous issues was really how I wanted to spend my evening.
13 oktober 2025
Omdöme utan inbjudan
Svar från LMS
Good afternoon Daniel,
Thank you for providing your feedback, though I am sorry to see you are dissatisfied with our services so far. We would like the opportunity to talk you through the conveyancing process, if you would like us to do so.
Would you be willing to call our team to help us locate your case on 0343 221 0700, or alternatively via email at customerservices@lms.com?
Kind regards,
Hannah Pearce
LMS Customer Experience Manager
I simply called today to inform LMS…
I simply called today to inform LMS that they had received the offer and not yet sent it to the appropriate solicitor, I wasn't after any information as I know I probably wont be registered on the account as a broker but I spoke to a member of staff who was very rude.
2 september 2025
Omdöme utan inbjudan
Svar från LMS
Good afternoon, Jake.
Thank you for bringing this to my attention, I would like to investigate this matter further.
Although it may not have been possible to share extensive details with you at the time, I would expect your call our team to be dealt with in a courteous manner regardless.
However, I do not have the appropriate information to delve into this deeper. Would you mind sharing any further information via phone call into our team on 0343 221 0700, or alternatively to customerservices@lms.com please?
Kind regards,
Luke Irwin-Jones
LMS Customer Experience Manager
Inflexible & unreasonable
LMS were appointed by Santander to deal with remortgaging of our property. I received an email from LMS with a 5 day deadline to complete their questionnaire which included questions I needed to confirm with the freeholder. Also I was travelling abroad making it more difficult to chase. While I awaited the freeholder’s response, I advised LMS of the delay . They would not grant an extension and said they would cut off my access to their online platform at 10pm in the fifth day, saying the entire process would need to be done by post on my return to the UK. I cannot understand why they are so inflexible and why they need to provided such a short deadline. As I result I’m currently in discussion with my mortgage broker to cancel this mortgage application in favour of a comparable deal with another lender. Thankfully I am not the one paying for this terrible service.
26 augusti 2025
Omdöme utan inbjudan
Svar från LMS
Good afternoon, Tracy.
Thank you for providing your feedback, though I am sorry to see you are dissatisfied with our services thus far. I would like to have our team investigate this matter further, but unfortunately we do not have the information necessary to locate your case file on this review.
Would you be willing to call our team to help us locate your case on 0343 221 0700, or alternatively via email at customerservices@lms.com? From there we can review matters in full and formally respond.
Kind regards,
Luke Irwin-Jones
LMS Customer Experience Manager
Svar från LMS
Thank you for your review!
It all went ok
It all went ok, but providing ID and VA seemed over the top. Other agencies are able to check official documents like passports online, and the referral to the lawyer came from HSBC where I have banked got nearly 50 years. So having to go to a local lawyer and pay for them to certify copies was very much overkill.
15 maj 2025
Svar från LMS
Good afternoon, David.
Thank you for taking the time to provide your feedback. With regards to the ID verification process, the law firms that we appoint on behalf of the lenders we work with need to complete their own ID checks independently of the lender, regardless of your long-standing relationship with them.
This is in accordance with their AML (Anti Money Laundering) checks that they are obligated to complete, and only a select few personnel are authorised to certify your ID.
However, we do take your feedback onboard and we are continuously exploring ways to make this process more efficient and less time-consuming for customers.
Hopefully, if you choose to use our services in the future, we can deliver a 5-star level of service and some of your pain-points can be addressed.
Thank you again for providing your feedback.
Luke Irwin-Jones
LMS Customer Experience Manager
First time buyer
LMS has made the home buying process extremely easy. As a first time buyer, LMS has provided a comprehensive guidance step by step all the way to completion date. Thank you
28 juli 2025
Svar från LMS
Thank you for your review! We're pleased to hear that we were able to support in a easy first time purchase, we hope you enjoy your new home!
Dealt with my mortgage Very quick…
Dealt with my mortgage Very quick excellent service went very smoothly
9 juni 2025
Svar från LMS
Thank you for your review!
Svar från LMS
Thank you for your review!
Easiest remortgage
This was the least stressful remortgage I have ever experienced five stars for LMS
1 augusti 2025
Svar från LMS
Thank you for your review!
Svar från LMS
Thank you for your review!
This was my first experience with LMS
This was my first experience with LMS, very professional, I received all the necessary information on an ongoing basis, step by step, I always knew at what stage my case was and what documents I needed, I really recommend it.
1 juni 2025
Svar från LMS
Thank you for your review! We're pleased to hear that everything was smooth and easy for you to follow within your case.
Svar från LMS
Thank you for your review!
Svar från LMS
Thank you for your review!
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