Liberty has a great customer service, brilliant team of staff who always go the extra mile! Which l find extremely rare these days. I have shopped with Liberty for years and love my whole shopping exp... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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It’s always a treat to go to Liberty, but even more so to have a glimpse behind the scenes and to sit in their beautiful Heritage Suite, sipping a cool drink and learning about a brand new and exclusi... Se mer
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I've been getting the Beauty Drop boxes for a few years and have noticed a real decline in them. Items are now frequently repeated - Philip Kingsley Elasticizer being the one that springs to mind. T... Se mer
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It was very detailed and encouraging to participate in exploring the products. The makeup artist was very friendly. She helped me pick some products to go with my complexion. She also told us about th... Se mer
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Företagsinformation
Skrivet av företaget
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Kontaktuppgifter
Regent Street 210, W1B, London, Storbritannien
- customerservices@libertylondon.com
- www.libertylondon.com
4,3
Utmärkt
683 omdömen
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Charming friendly staff in the best…
Charming friendly staff in the best store in London. I never tire of Liberty’s and even my goddaughter who is 10 has now said it’s her favourite place too. The staff always make us welcome including my darling dog also. What a lovely way to spend our monies and an afternoon. Many thanks
21 april 2026
Omdöme utan inbjudan
Customer care through Riana second to…
Customer care through Riana second to none. She made everything super simple for me. Always a treat getting packages from Liberty!
2 april 2026
Omdöme utan inbjudan
Fantastic customer service
Fantastic customer service! I’ve been a customer of Liberty for a long time - because I love their unique textiles. I generally find the online shopping experience convenient and efficient, however I recently had an issue with an online purchase of fabric and unfortunately I didn’t notice until several weeks after the original order was received. I left details with the online AI chat service and received a follow up email from the customer service team within hours, completely resolving my issue by arranging a replacement length of fabric to be shipped immediately. It’s very reassuring to know that Liberty’s commitment to quality is just as high for customer service as it is for their beautiful textiles - thank you!
20 april 2026
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First class service from Matthew in…
First class service from Matthew in customer service solving a problem I had created, ordering and delivery promises kept thank you so much
17 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Thank you for taking the time to share your feedback. We are so pleased to hear Matthew was able to step in and resolve everything for you, keeping the process clear and on track throughout. We are so happy to hear that the experience felt reliable and well handled from start to finish. We will be sure to share your kind feedback with him.
The Liberty Customer Service Team
I had a delivery issue and Matthew at…
I had a delivery issue and Matthew at customs services delt with my case calmly, professionally and efficiently. Thank you Liberty and Matthew for providing a top notch shopping experience for me
15 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Janine, thank you for taking the time to share your five stars review. We are very proud of our team of advisors, who always aim to go above and beyond with friendly and thoughtful support. We will be sure to share your kind words with him, and we look forward to welcoming you back again.
The Liberty Customer Service Team
Small delivery issue
I had a problem with a delivery and Natalie in the customer service team sorted out my issue very quickly. Very helpful and give me confidence your dealing with a great company that really care. Thanks Diane
15 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Thank you for taking the time to share this, Diane. We are so pleased to hear Natalie was able to resolve your delivery issue so quickly and make the process feel straightforward. It is great to know the support gave you confidence and felt reassuring throughout. We will be sure to share your kind feedback with her.
The Liberty Customer Service Team
Excellent customer care
Customer services helped me brilliantly with courier problems despite the issues being no fault of Liberty. I'm very grateful for the quick response and look forward to my next purchase. Thanks again
16 april 2026
Omdöme utan inbjudan
Liberty customer service is always…
Liberty customer service is always excellent. On this occasion, an item was out of stock online but they arranged to send mail order from the store . Molly was the customer advisor and provided a prompt, efficient and friendly service .
16 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Thank you for taking the time to share your feedback. We are so pleased to hear Molly was able to find a solution for you and arrange this from store so smoothly.
It is great to know the service felt prompt, friendly and easy throughout as this is what we strive for! We will be sure to pass on your kind words.
The Liberty Customer Service Team
Fun and chic
It was very detailed and encouraging to participate in exploring the products. The makeup artist was very friendly. She helped me pick some products to go with my complexion. She also told us about the techniques she herself uses. We had a fun chat. Everyone was kind and accommodating. We had a sheet with our name where we wrote about the products we explored. It was meant for personal use only, a reminder.
16 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Thank you for sharing this, it sounds like such a lovely experience. We are so pleased to hear you felt comfortable exploring the products and that the session felt relaxed and enjoyable.
It is great to know the artist took the time to chat, share her techniques and help you find what suited you best. Those little details, like having something to take away and remember it by, really do make a difference.
We are glad it felt friendly and easy from start to finish, and we hope to see you again soon.
The Liberty Customer Service Team
It’s always a treat to go to Liberty
It’s always a treat to go to Liberty, but even more so to have a glimpse behind the scenes and to sit in their beautiful Heritage Suite, sipping a cool drink and learning about a brand new and exclusive collaboration with Rixo. Friendly people, interesting insights and beautiful things. What’s not to like?
16 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Meriel, thank you for such a lovely review. We are so pleased to hear your visit felt like a real treat, especially with the chance to step behind the scenes and spend time in the Heritage Suite.
It is wonderful to know you enjoyed discovering the Rixo collaboration and we hope to welcome you back again soon for another special moment.
The Liberty Customer Service Team
Brilliant service
Brilliant service. I had a delivery issue which was resolved almost immediately. 5 stars!
16 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Thank you for your kind feedback. We are so pleased to hear your delivery issue was picked up and resolved so quickly. It is great to know the experience felt smooth from start to finish.
The Liberty Customer Service Team
Communication from Liberty
Communication from Liberty was excellent once I used the Customer Services phone number to raise an issue. The emails that then followed were supportive, friendly and personal. My issue was dealt with quickly and professionally.
13 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Anne, thank you for taking the time to share your experience. We are so pleased to hear the communication felt clear, personal and supportive!
The Liberty Customer Service Team
Svar från Liberty.
Joan, thank you for stopping by and sharing your positive experience.
The Liberty Customer Service Team
My experience with Liberty Customer…
My experience with Liberty Customer Service today was a very positive one!
Both Kiyana and Tyra assisted me with an online order that was proving troublesome and my purchase will now be with me very soon...many thanks to them☺️
15 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Clare, thank you for taking the time to share your experience. We are so pleased to hear Kiyana and Tyra were able to step in and get everything back on track for you. It is great to know the support felt helpful and that your order will now be with you very soon. We will be sure to pass on your kind words to them both.
The Liberty Customer Service Team
Great Customer Service
Molly was fantastic and super helpful in assisting with my query quickly! Great communication!
14 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Thank you for your kind feedback, Anisha. We are so pleased to hear Molly was able to help quickly and keep everything clear and easy along the way. We will be sure to pass on your lovely comments to her.
The Liberty Customer Service Team
😀 Excellent Customer Services at Liberty
😀Katrina at Liberty Customer Services recognised my issue, responded immediately and resolved it entirely to my satisfaction. Excellent customer service as always.
14 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Jennifer, thank you for taking the time to share your feedback. We are so pleased to hear Katrina recognised your issue quickly and was able to resolve everything to your satisfaction. Taking ownership and turning experiences around for our customers is exactly what we aim for, so it is great to know this came through. Thank you again for your kind words.
The Liberty Customer Service Team
First class Customer service
My first parcel went missing with one courier company.
Katrina in Customer Service offered amazing customer service and less than 48 hours of me emailing Customer Services, another parcel had been delivered to me by a different courier service.
Thank you so much.
15 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Thank you for sharing your experience. We are sorry to hear your original parcel went missing, but glad Katrina was able to step in quickly and arrange a replacement without delay.
It is great to know everything was turned around so smoothly and that you felt well looked after throughout. We really appreciate your kind feedback.
The Liberty Customer Service Team
Amazing customer service from Kiyana…
Amazing customer service from Kiyana who handled my delivery issue with utmost professionalism & speediness!
10 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Sheryl, we are so pleased to hear Kiyana handled your delivery issue with such care and efficiency. We will be sure to pass on your kind words to her.
The Liberty Customer Service Team
Always incredible customer service and…
Always incredible customer service and shopping experience
6 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Christina, thank you for your kind words. We are so pleased to hear your experience with us continues to feel so positive each time you shop with us. We look forward to welcoming you back soon.
The Liberty Customer Service Team
Liberty has a great customer service
Liberty has a great customer service, brilliant team of staff who always go the extra mile! Which l find extremely rare these days. I have shopped with Liberty for years and love my whole shopping experience, amazing products, great store and fantastic online shopping aswell! Well done Liberty, you do yourself proud, its a pleasure being one of your customers.
14 april 2026
Omdöme utan inbjudan
Svar från Liberty.
Nicky, thank you for your lovely feedback. It is great to hear you have enjoyed shopping with us over the years and that both our team and products continue to make your experience a good one. We really appreciate your support and it is always a pleasure to have you shop with us.
The Liberty Customer Service Team
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