Leekes Omdömen 

Jeremy on the till was super helpful .

Ordered a table in the Melksham store for click and collect.

The staff on the shop floor were very helpful and explained the process clearly.

When it came to collection, I received an email and went into store. We were directed to the customer collection point round the side and a very helpful man came and brought our order to us.

The table was pretty big and we weren’t hopeful we would get all the parts in two cars but the man from Leekes helped us unpack the table legs and took all the packaging and disposed of it. I don’t have his name but he was fantastic and definitely needs recognising for his customer service.

We visited Leekes in Melksham and had the warmest welcome from all team members who passed by us. We were looking at bed options and met the lovely Katie upon arrival who directed us to Glenn who went above and beyond to ensure we found the perfect one! The whole process was seamless. All staff members were so friendly and helpful, nothing was too much trouble. Brilliant deals throughout the store so definitely worthwhile if you’re looking for good quality products at even better value. We will definitely be going back!

I purchased a leather suite in Leekes Cross Hands yesterday. I had excellent service from the staff and in particular from IAN who sold me the item. He was helpful and friendly yet professional and efficient and the paperwork handled swiftly as I had mentioned I had an appointment to get to. I felt I had a good deal and Anna one of the supervisors was also on hand with helpful information. The whole experience was enjoyable and I was not pressured in any way which frankly just puts people off. Thank you Ian and Leekes I look forward to delivery in due course.

Had a kitchen fitted by Steve Williams (Phoenix) , and his daughter. Can't recommend highly enough. Kitchen is perfect, and the fitter was polite, accommodating and professional. I would recommend them to anyone.

We visited Leekes in Melksham a few weeks ago and received excellent service from Christine in the lighting department. We spotted a pendant light that we liked, but the bulb didn't do it justice, Christine offered to change the bulb so that we could see what it looked like. She was very helpful and friendly, good old fashioned service that you don't find very often.

Paid for a leather reclining 2 seater and a chair on 28 December 2025 and we are still waiting on delivery ..
At the time of ordering we didn’t realise it was going to take this long.

I took my 92 year old cousin to Leekes in Llantrisant yesterday to look for a sofa.
We were assisted by an excellent furniture salesperson called Paul.
Paul was incredibly patient, knowledgeable and pleasant without being in anyway “pushy”. He explained everything my cousin asked about simply and clearly and showed her how to operate a power recliner sofa which was exactly right for her needs.
I have previous experience of Leekes first class service and aftercare and was delighted that Paul confirmed my good opinion of the company and made what could have been a worrying experience for my very elder cousin so easy and pleasant. She is looking forward to her new sofa ! I would like to say a personal thank you to Paul for his unsurpassable assistance. Thank you Paul.

We are purchasing a new bathroom suite from you, which is a big and complicated process as you know. We have just been back in store with some more queries, and would like to record our sincere thanks for all the help and encouragement we have received from Marie. She is an amazing asset for your department. Many thanks, Marie!
Heather and Nigel

I went into leeks cross hands today to browse beds. I called a staff member Carol over to ask if there’s a small double in the sale. Carol took me to see the exact same bed but a full double size. After seeing the price for the small double which included the mattress and headboard. Which I was allowed to choose the colour from a stack of swatches all for under £500 COOL!!
Carol put my order through and I paid a deposit she calculated the delivery date and for a fee put it in diary to deliver unpack and set up upstairs in my chosen place. Carol was friendly competent and did all this with a professional aire. I came away very happy and satisfied with the service 10/10 I’d say 🙏

Visited the store last weekend.
First visit since the extension .
Very impressed.
Was browsing with my mum .
My mum found a lamp that she liked .
Only one on display .
We found a lady ( Beverly) a shop assistant.
She was so helpful.
She founds us the bulbs to go with the lamps and let us have the last lamp on display .
She took them to the till point whilst we carried on browsing .

Well done Beverly on excellent customer service . ( Something that you don't get very often these days )

Lots of choice in a nice showroom. None pushy sale staff. Guy was very helpful and eased our sale with out waiting our time.

Had to go to Leekes Bilston to sort out an issue. Dealt with Sue..very helpful, knowledgeable and polite. Nothing too much trouble and issue resolved.
Great customer service from start to finish.

Overall my experience with the whole thing was amazing, right from when Jeremy designed the kitchen to the installation of the kitchen with Richard and Rhys. The delivery of the kitchen from Leekes all arrived on time. Everything went like clockwork from start to finish. I am very happy with my kitchen ☺️ . I would definitely recommend!

Nathan in the bed department at Leekes was very helpful and knowledgeable. He took the time to explain the different options and made the whole process much easier. Highly recommend if you’re looking for a new bed!

We had a very successful visit to Leekes of Bilston earlier to find a new dining table and chairs. Kevin approached us soon after our arrival and accompanied us to the relevant area of the store. He explained that, as a new member of staff currently under training, his colleague Sue would join us.
Kevin soon found the table we had seen online, which we decided straight away to order, along with the very comfortable, stylish chairs which we had not spotted on the website. What a great price we were offered in the sale too.
Many thanks to Kevin and Sue for their pleasant, down-to-earth approach in taking us through the order process and explaining the terms of the 5 year protection plan.
We first visited Leekes in 2023 when we purchased a three-piece suite, which we have been delighted with. It was well worth a second trip down from Stafford today!

Decided that it was time to get a new bed for the guest bedroom. Did the usual online search for prices as a guide to what to expect when we got to the shop. Bed buying needs to be done in store so they can be tested for comfort.
Leekes was competitive on price and had a good range to choose from. Was guided through the choices by a very helpful sales person called Fahimeh.
Excellent service and will be going back when we move to our new house for more items.

Firm guidance given by Donna is if she was on our side, empathy.
We told her what our concerns were and she helped find the solution and method, all at the right price

Liam helped us today, it was such a pleasure to deal with him. He was knowledgeable, effective and friendly.
He understood immediately, what action needed to be taken with our order.
Kept us informed throughout and resolved things promptly and efficiently.
A credit to the company.

Stephen Williams / Phoenix kitchen we are absolutely satisfied with work done from start to finish the result fitted kitchento very standard and also completed on timely manner and tiling was done by Phoenix at very high standard professionally we would recommend Stephen and Phoenix team for fitting kitchen thanks for such a fantastic job well done.
Naaz