Laura Mercier Omdömen 

Laura Mercier Tinted Moisturiser splits and just comes out as a disgusting clear liquid. After going to Selfridges where I bought it from, was told it is "normal" for that to happen as it is oil based. When I pointed out that none of the bottles on display split, she said it is because they are full, which doesn't even make sense. Complaining to the company didn't bring any results, they said I have to complain to Selfridges and they in return sent me back to Laura Mercier. Basically you can buy a rubbish product absolutely not fit for purpose and be told to be ok with it and manufacturer is no longer responsible for what they produce and sell.

Absolutely the worst cosmetic company with horrific customer service. I ordered 2x before I had my 3rd order cancelled since I ordered when there was a good sale. After several calls and 2 emails I was cancelled on my order again after a supervisor stated my order would be honored. Waste of almost 2 hours and since I have found other companies with great products at better prices. I have never had this bad of an experience and I hope more people will realize their orders are handled so much more professionally doing business away from Laura Mercier

I used the Ai chat about a bronzer without glitter at the beginning to ask about Blur balm and if I could use it as a bronzer. A supervisor assistant joined the chat to advise on colour for the bronzer as I use LM real flawless foundation 2c2 sand. Very helpful assistant and will experiment when next in the store to check out the numbers. Great service

First, I just cannot believe that there are actually slightly more negative one star reviews than positive five star reviews! Weird. And, there are only nine reviews before mine here! Very strange, as I have had SEVERAL totally perfect purchases so far in 2026. Several transactions that all went very smoothly with fast deliveries! Although the prices are high - for me - probably not for you, I decided to try the tinted sunscreen in both blurry and dewy finishes, and three different shades, too, until I found my 100% perfect shade. All three shades were wearable, but "On Silk" was the absolute best - ironically, the first one I tried! I am 76 and have used many, many different sunscreens over the decades to avoid wrinkles and brown spots. I use it faithfully 365/24 in any kind of bad weather, as per my dermatologist. I must say - this stuff is terrific! I look great, in my humble opinion. So, I am spending a bit more than formerly, BUT the results are even better. I think the secret is: so many shades/tints - subtle differences, and the lightness of the products. It does not look like I am wearing a mask. You cannot go wrong buying from this honorable, reliable, trustworthy, professional company. Both their sunscreen lines (dewy and blurry!) rock and rule!!! Go for it!! But you must use it ALL the time to save your skin from the wicked sun!

Comincio col dire che adoro i prodotti LM e che di solito li acquisto su siti che conosco e reputo affidabili. Questa volta ho sbagliato pensando di ordinare direttamente dal loro sito. Dopo più di 10 giorni sono qui ad attendere notizie sul mio ordine. Mi è stata inviata un’email che conferma la spedizione ma senza alcun link per tracciarla. Ho contattato il servizio clienti via chat ma mi rispondono sempre gli assistenti virtuali che ribadiscono che il pacco è in viaggio e che posso controllare l’andamento attraverso il link di tracciamento (inesistente). All’ennesimo contatto mi dicono che ci sono problemi con l’ordine e che devono controllare cosa è successo. Sono passati altri due giorni e ancora niente. Ho speso quasi 200 euro e mi sento presa in giro. Servizio clienti ridicolo. Tempi di attesa biblici. Che delusione enorme. Aspetterò qualche altro giorno e poi procederò alla richiesta di annullamento ordine con conseguente rimborso.

Want to know my color for foundation, so I provided my email. Result of it never arrived but I received plenty of unnecessary commercials. If I had known my color, i’d proceed to buying but what the hell are the influx of commercials without the result email? So dishonest, I’d proceed to block your email and everyone beware

Big shout out to Michelle she was amazing! Great knowledge and communication! Beautiful products! I’m beyond thrilled to have found this company, only wish I had found them sooner! If you haven’t tried, you are missing out! ✨

For many years one of my favourite products was Laura Mercier’s Pure Canvas Primer. New under-the-radar changes seem to have been made to its formulation. Its consistency is now more ‘watery’ and, most importantly, the pearly illuminating particles are gone, ruining what had been a terrific product. The tube is also now significantly smaller. The previous glow and pearly shimmer it brought to the skin is now completely absent, making the purchase a complete waste.

Great colour shades - very complimentary to different skin tones and textures. I love the blushes and mascaras. Great customer service, too!

Lush colours..... very good quality products.....at very competive prices...really good communication about delivery ( not easy this time of the year!)

I have just discovered your Caviar Hydra-Creme lipstick. I purchased Palais Royal first. I love the pop of colour. I also love that it is so creamy and stays on a lot longer than many expensive lipsticks I have tried. I loved it so much that I went out and purchased St Germain too.

I'm such a blab that I've told all my friends about your sumptuous lipstick. I hope they get some too.

Placed order, it arrived with one item missing, said processing. Contacted customer service who said I had been sent an email to say it was out of stock and that I needed to check my spam folder....... Already done that and obv no email......trying to blame technology! Wasn't charged for item but no email to say it was out of stock and still said processing on my account. First and my last order with them.

I ordered three items on 3rd September, they were due to be delivered latest 9th September. Didn't appear. I contacted the company and they said the order hadn't been processed. They opened another order. Two weeks on still not arrived, not even 'on the way'. It's a shame because the products are great, but I'll never order from this website again.