Lasiennacouture Omdömen 23

For a brand I lusted over for so long and saved my money to buy my little girl some pretty outfits - I’m exceptionally disappointed and angry. I purchased some knit products (I cannot speak for other items they sell) , but they didn’t even fit my baby, couldn’t get it over her head, they frayed and split instantly. Unwearable and all just fell apart. Hasn’t been washed, worn, hadn’t even cut the tags off. When I emailed to explain, they said it was my fault - how?? They aren’t made to fit a babies head, maybe a doll? They offered a store credit after I asked for a refund. I asked again for a refund but store credit is the best they could offer. I don’t want to support their store ever again and will warn every mum I know. I’m an avid shopper and buy from lots of brands . I know quality when I see it. I have NEVER had multiple items fall apart in my hands without my child even wearing them. BUYER BEWARE. I wish I didn’t have to write this post. The clothes look gorgeous but the brand has some serious accountability to take and also revise their sizing and manufacturing operations. They also need to warn customers about the sizing issues as they are trying to deceive customers on quality with their higher price tag

Never suggest this to anyone.. It's already 1 month

I have purchased many times from La sienna and couldn’t recommend them more. The quality and designs are always 10/10

Recently purchased some items from their new drop and loved every piece. Quality was great and shipping super fast. Definitely recommend

I placed an end of financial year sale order and stuffed up the sizes of my items but customer service were efficient to fix up my mistake after emailing. My order was shipped really fast and delivery was very efficient. I will continue to support this business 😄

Customer service absolutely terrible, worst I’ve had from any clothing store, Ordered a knit, and the incorrect size turned up contacted them got a response 4 days later, asking for a photo, after I emailed 3 times, I sent the photo and have had no response it’s been over a week and 4 more emails and I’ve heard nothing, about a $70nzd item delivered, absolutely terrible customer service!

Long time customer, customer service is always on point and the clothing is always so adorable. The sweetest prints and softest fabrics! 100% Recommend

i ordered matching Christmas outfits for my children and nieces and they turned out to be absolutely perfect! The quality is fantastic, and we received so many compliments on them.

i had a small sizing issue with ordering the wrong size but Elissa was helpful in resolving it quickly. Excellent customer service and products. I’ll be shopping here again!

Have been buying clothes from la sienna for several years and have never had any issues with quality or their level of communication. Lovely ladies who always provide support and reply quickly to every message. Love supporting small businesses who look after their customers as well as La sienna does!

I purchased a personalised romper from la sienna with my newborns name on it as my baby's going home outfit and it is just amazing
The romper is so soft and thick and feels very expensive
i ordered from the usa and it arrived so fast i will definitely shop with them again

Trust pilot reviews on their website are much higher than on google search. MISLEADING - These shorts took 5 weeks to arrive and then are not the advertised material of KELLY COTTON-LINEN WOMEN'S PANTS, they are in fact polyester/elastane. The sizing is not correct either. Very disappointed that the website implies it is based in Australia however it doesn't appear to be. Return to Asia at my cost now.

I would give them 0 stars if I could!! Order was wrong and they won’t replace or refund. $50 for a onesie with a name. No response until I sent 2 emails. Then very unhelpful response. Very sad and disappointed. I have to find another company to get another outfit. Would not recommend this company to anyone!!! Will never shop here again. Just yuck

Clothing is lovely but customer service is absolutely horrendous. Staff are so rude and so very unhelpful. It’s been a month since I’ve ordered from this site and they have been ignoring all my emails and not responding. If you would like good communication with regards to your purchase, I highly recommend you DO NOT order from here as they will leave you in the dark and ignore all your queries/concerns

Love these clothes. They arrived beautifully packaged. Great quality & true to size.
Five stars from me

Bought some items from their sale collection and was a bit skeptic so at first but OMG.
The rompers and little bloomers I bought are the cutest.

Absolutely beautiful clothes. Everything that I have bought for my daughter so far has been such good quality.
Love how soft the material is for the cozy collection items.

Super easy and great to deal with. I had to make a change in sizing after I placed my order and the team were super helpful in making that change for me.
Will definitely be coming back for more!

My two girls were selected during a model call out for la sienna early 2023. In exchange for their work, the models would receive a small store voucher and be compensated with all of the photos taken on the day. After the shoot, we received ONE voucher, despite all the singular models receiving the same (1) voucher, apparently management thought this was a good opportunity to get a two for the price of one deal for any siblings they had “employed”. I thought this was distasteful but left it as i knew we were being compensated with professional photos which could be used for the girls if they ever want to pursue further modelling. My older child did decide she wanted to, but I couldn’t use any of these photos for her portfolio, because 1 year on, we still dont have them.

I reached out on multiple occasions and was very rarely responded to unless I sent 2-3 consecutive emails. When they did finally got back to me, they stated that the warmer weather had come around sooner so the outfits my children wore will not be released until…. No one knows when?

I immediately asked about the clause in which I agreed to, that stated we would be compensated within a 6 month period- “You agree that the photographer & La Sienna Couture will email across digital photographs of your child upon the release of the outfits used in the photoshoot, note that this may take up 6 months.” Apparently, I had misinterpreted this statement and I had agreed in-fact to no given timeframe or date in which we would actually receive the compensation for our children doing the shoot. I read this as it was stated, that at a maximum of 6 months both the outfits would be released and the photos would be sent. Who in their right mind would take on work being told you’ll be compensated, some day? Unsure when, but maybe at some point? I wonder if I asked to buy their clothes, but I’d only be paying for them if or when my kids wore them? Would they knowingly accept that offer?

It didn’t take long until I noticed that they were doing a call out for more children, and I wanted to make sure that other mums were not mislead into signing the rights of their child’s photos away without any given date to when the parents would receive them. The owner was straight onto my comment, reassuring all that read it that i agreed to these terms willingly, despite me making it very clear had I known, I would never ever have signed up for it. She mentioned my minor child’s name in her comments, on HER public fb forum. I later had la sienna squad trolls come for me for speaking about my experience, all of which had direct access to the identity of my minor child, as the owner carelessly leaked this information.

I was and still am appalled how this company treat the families and children that they have used to sell their clothes and make money off of. I wondered what other options there could be so that I could get what I was owed and truly wipe my hands clean of ever having to deal with this company again. My friend who is a solicitor suggested I offer to sign a non disclosure statement so that they could send me the photos and I would be legally bound not to share them publicly until they have. This seemed like a really reasonable request, as a win, win for both parties. At no surprise, they rejected this compromise. So here I am, still without the photos, and feeling incredibly heartbroken to have exposed my children to this at such a young age. Honestly, it feels exploitative and my love for any brand does not excuse behaviour where a brand takes advantage of its families. Please think twice about applying to be apart of this. They can afford models, but they choose to use yours (and my) children and play it off as “giving back to their community” - selling you the idea that the free labour of your children, and your time, is them “giving back” to you… because apparently working for them for free is a privilege???

Sadly, my experience is not isolated, many of the other mums who rep or also did the call out have been mortified with how they’ve been treated too. We all started out as women who adored and supported the brand for many years, you do not see the ugliness of the brand until you work with them directly.

Terrible quality. I got a custom made flutter sleeve top for my daughter only for her to wear it 4 times and then the material just fall apart. You could literally just poke your finger through it with no force. I ripped it up to shreds with no force. I've never seen such low quality clothing. Especially with the price they charge you would expect better quality. Non branded stuff is better quality. Never spending a cent here again

I have been a customer at La Sienna Couture for about a year and have literally spent hundreds of dollars on their products. In this time I have had a number of issues but tired to forget about them as my little girl looks so cute in their clothes but enough is enough after my most recent experience that is still unresolved.

I ordered a size 3 red cozy flutter with embroidery that said ‘Santa Baby’ firstly the items were late, secondly they sent me a size 2 not 3 and thirdly the embroidery was absolutely terrible. I emailed them and was told the embroidery is the quality that they sell and they had sold hundreds of these and I am the only one to complain (what I receive varied drastically to what is advertised on their website but that was ignored despite images being provided). I was told ‘as a one off’ they would provide a replacement or refund as the wrong size was provided (do they not normally offer a replacement or refund for sending the wrong item?). Anyway lot of extremely slow back and forth with Elissa via email who is absolutely terrible at her job and has zero customer service skills and takes days to respond and evades requests to have matter escalated to a manager etc. and I STILL don’t have a resolution!

To cut a very long story short they have false advertising, bad customer service and you literally have to beg for your refund even after following their ever changing refund/exchange policy.

Do yourself a favour and shop at Arabella and Rose or Jamie Kay Etc. I’ll definitely not be shopping at La Sienna again.