We purchased our Lania outdoor living space just over three years ago and it has proved a great addition to our property. The key benefits: • It represents an adaptable living space which cate... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Although I didn’t make a purchase (only because these structures are more permanent than I was looking for) this company sent a brochure very promptly and followed up with a very polite phone call. Wo... Se mer
Företaget har svarat
We had a 6m x 3.5m KOA Awning Fitted on the back of our patio doors and being South facing they have been a game changer with keeping the house cool in Summer and also an extension of our lounge whe... Se mer
Företaget har svarat
It’s now just over a year since our Lanai Iris Pergola was installed, so we’ve had a good amount of time to get to know it. The robustness, quality and style cannot be disputed. It looks and operates... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Lanai Outdoor have an extensive range of bespoke contemporary glass extensions, verandas, glass rooms, patio awnings and louvered roof canopies.
Kontaktuppgifter
King Street, CB1 1AH, Cambridge, Storbritannien
- www.lanai-outdoor.com
4,6
Utmärkt
286 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing company
Amazing company! Purchased a veranda recently and it is perfect!! Brilliant company! Highly reccommend
5 maj 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for this great review.
So happy with my items
So happy with my items, great customer service, I will definitely be ordering again thank you 😃
4 maj 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for the review.
Second purchase from these absolutely…
Second purchase from these absolutely perfect once again, my garden now looks complete thank you
4 maj 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for the great review.
Great service and customer care
Great service and customer care. Quality of canopy was spot-on.
2 maj 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for the great review
Do not put any trust in this company. They do not care
The culture of the company is a disgrace. From the sales person fumbling on prices to the outsourced surveyors, outsourced installers, admin team and totally disregard for the customer of the Managing Director. When literally everything has gone wrong with such a significant purchased you would expect the guy at the top to show some compassion.
I suggest reading the one star reviews on Google as this company is very good at manipulated the review process.
------------------------------------------------------------
Based on the current reply to this review I can now add that Lanai are liars. The surveyor candidly admitted to my husband when he came back to measure up that he botched up the whole job. Too high, too long and not wide enough.
Also no offer of resolution has been made and now there is no expectation of one based on my research of Lanai. I plan to take legal advice to claim back my £34,000 paid to Lanai dating back to September 2020
17 april 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Dear Mrs James
Update - This installation is now completed to the customers satisfaction.
We apologise for the delays.
We have hundreds of very happy customers.
Apologies that we have encountered a couple of issues with your installation. There was an issue with the perimeter fencing position running out of line meaning the whole structure had to move forward slightly. We assure you that our installers do not take “short cuts” We have agreed to have the two gutter beams remade as the manufacturer had also incorrectly positioned a post fixing point – this will resolve this issue. As soon as these issues were identified, we contacted our supplier and provided them with details of the parts that need remaking. Our director is directly involved in this process to ensure we can turn this around as quickly as possible. We have discussed the structure with our lead fitter and he assures us it is currently safe, the reason we could not dismantle yesterday was that we only had a team of two men on site yesterday and taking down such a large structure would have been a health and safety issue without a third team member present. We have tried to be as flexible as possible, working around your other site works (blocking up window, having the patio laid, then deciding you would not be having the patio laid etc.) and have accommodated the changing installation dates the best we can in an extremely busy working diary. We sent you over an email yesterday afternoon and another this morning with our proposal of how to rectify this situation but as of this morning we have no response. We assure you that bringing your project to a mutually agreeable conclusion is the top of our list of priorities and we are sure you will be thrilled with the end product once completed.
Professional team
Professional team, knowledgable and quick assembly.
The veranda was well built and has top grade materials.
They always keep you informed of all the steps. Reliable and good job.
13 april 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for the review
A quick update on the products
A quick update on the products. They are quality and sturdy and will last for a long time
10 april 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for the review.
Perfect quality from Lanai Outdoor
Perfect quality from Lanai Outdoor, The work was fantastic, Very professional and great service throughout.
2 april 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thank you for your review.
The glass rooms surpass expensive…
The glass rooms surpass expensive extensions for the wow factor.
31 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for your great review.
did an extension work with them and…
did an extension work with them and absolutely love the result, the work is detailed and well designed, the service has been very professional and warm
27 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thank you for your review
Cant recommend enough
Cant recommend enough, quality workmanship, polite, happy, nothing was too much. Brilliant all round, more than happy with final build.
25 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for the great review.
I brought a canapé very happy with the…
I brought a canapé very happy with the quality and installation, would highly recommend to anyone
23 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for the review.
This firm is very helpful to cater for…
This firm is very helpful to cater for any type of needs. The explanation given to help me choose the right size gazebo was really comforting to me.
I would highly recommend their service. They made things so easy for us.
Competitive prices and great customer care.
22 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thank you for this review.
Had a veranda done top class service.
Had a veranda done top class service.
Look is exactly how I imagined now all my lighting done,many thanks
22 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thank you for this review.
Good garden design
Thanks for the help and my garden is looking really nice now and receiving lots of compliments from friends
22 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for the review.
Incredibly lovely and modern glass…
Incredibly lovely and modern glass designs that are suitable for almost any house, would highly recommend!
21 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for the review.
Very happy with my canopy and…
Very happy with my canopy and installation I recommend lanai outdoors very highly
19 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for the great review.
Wow my garden canopy is fantastic
Wow my garden canopy is fantastic. Excellent quality .customer service was fab and quick delivery thankyou so much .
18 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thank you for the great review.
Veranda
Very satisfied with my veranda done by LANAI Outdoors, the installation was spot one, the guys were very polite and very helpful.
17 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for your kind review.
Excellent job with my veranda recommend…
Excellent job with my veranda recommend to anybody.
17 mars 2021
Omdöme utan inbjudan
Svar från LANAI Outdoor
Thanks for your comments.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.