So I've placed my order 3 weeks ago and still have no bulbs on me. 4 days ago I've send email with question regarding my order and I get no reply. Pathetic customer service and company. Avoid
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The best business on the market for LED lights.We bought Hight quality energy efficiency light tubes at a very reasonable cost. Fast delivery . The package was sealed in a very professional way. We... Se mer
If you run a valve amplifier, spare parts are becoming difficult to find. I needed a replacement 6.3v 10mm bayonet bulb for the power lamp on my Victory V30. It is NOT easy finding a good place to sou... Se mer
I bought a T12 Florescent strip light to replace an old one in an old fitting in our veranda. I was so lucky to find one of these on the website at General Lamps. I rang my order through and the lig... Se mer
Företagsinformation
Skrivet av företaget
Why buy from lamps-on-line.com ? lamps-on-line.com was established in 2000. We supply 80,000 lightbulbs every month. Lamps-on-line.com have a no quibble returns policy, and we don't charge carriage on any order over £35 in value. All orders placed by 4pm are despatched that day.
Kontaktuppgifter
Unit 11A, Lane End Industrial Estate, HP14 3BY, High Wycombe, Storbritannien
- 01494 880099
- sales@generallamps.com
- www.lamps-on-line.com
3,9
Bra
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Arrived in good time
20 januari 2025
look elsewhere
look elsewhere. a bad website description led to me purchasing the wrong product. surely mentioning that a strip light was UV is a pretty important thing to omit. they agreed to accept the product back for a refund, but given the mistake was theirs, paying the £30 courier service for a 5ft strip light seemed unreasonable. CS via phone was no better - rep didn't know who/what was going on, couldn't follow what the problem was until i promised to put it in an email to him...to which he's not replying.
10 december 2024
Omdöme utan inbjudan
Svar från General Lamps
Hi Andy, We corresponded with you by email on this issue as you will be aware. You ordered a TL80/10R tube from our website that is in the Specialist UV category on our website. It clearly states Ultra Violet for specialist applications when you visit our website. The markings on the tube you ordered don't in anyway match the markings on the tube you had in situ , so we really are baffled as to why you ordered this lamp. We show our telephone number on our home page so if you were in any doubt its easy to make a call to us
Communication good
Communication good. Requested product not available but I was contacted and offered a suitable alternative which has worked fine. Good customer service.
19 december 2024
Found a difficult to source lamp at a good price
Products accurately and fully described so I was able to buy just what I needed. Which was an obscure discontinued line, so a good result.
Delivery was slow though.
19 december 2024
Replaced faulty product immediately.
19 november 2024
Lamp didn’t work and no response from company
Made a purchase on line, the box the lamp arrived on was slightly squashed and when I screwed in the lamp it didn’t work. Have made 2 attempts to contact this company for either a replacement or refund and received no reply or acknowledgment.
11 december 2024
Omdöme utan inbjudan
Svar från General Lamps
Dear Louise,
Thank you for your feedback. We’re genuinely sorry to hear about the issue with your lamp. We want to assure you that all our products are thoroughly inspected before being shipped, and it’s concerning to hear that the box was squashed upon arrival.
Regarding the lamp not working, we understand how disappointing this must be. It’s possible that damage occurred during transit, which can sometimes happen despite our best efforts to package products securely. We regret that you've had difficulty reaching us, and we sincerely apologize for the lack of response.
General Lamps
Fantastic customer service
I was looking for some replacement fluorescent tube bulbs for my elderly mother's kitchen light and came across General Lamps online. I do not live locally to Mum so I needed a reliable source of bulbs who could deliver to her direct. The bulbs she required were out of stock but the advice was to ring them direct which I did and they very helpfully advised of a suitable alternative option which was available immediately. They also very kindly helped with sorting out delivery and went above and beyond to get the bulbs to Mum direct. Mum was really appreciative of their help, particularly with the delivery side and I am really grateful for their kindness and willingness to get these to Mum. Thanks so much for your help.
20 november 2024
bulb broken on arrival in a flimsy…
bulb broken on arrival in a flimsy jiffy envelope
19 november 2024
Svar från General Lamps
Hello Phillip, you informed us off the broken bulb on the 28th of November that the bulbs you received were broken. We replied to you on the 29th of November offering a replacement or refund to which you chose refund and we have refunded you straight away.
Goods occasionally get broken as they are made of glass.
Please rest assured that we would not send out broken goods to customers.
The envelope that you received your goods in are bubble wrapped on the inside to secure the package.
Again Many apologies
Kind Regards
Have a merry Christmas
General Lamps
Highly recommended
I was given guidance on the correct lamps to purchase by the company, but by far was the packaging, which was excellent and prevented the lamps being damaged during shipping. I would definitely recommend..
19 november 2024
I am very happy
I am very happy
Good communication
I had to pay extra money 30 euro for bringing over the border to belgium
Thank you for the lamp
Greetings sabrina
19 november 2024
Prompt good range of lamps to choose…
Prompt good range of lamps to choose from.
Package came on time and all bulbs were well wrapped and intact!
21 oktober 2024
Omdöme utan inbjudan
One of the only suppliers with the…
One of the only suppliers with the quality of stock I wanted at a good price.
Light bulbs came well packaged. Never bought from the company before but certainly would again.
7 november 2024
Omdöme utan inbjudan
Terrible
Terrible, placed an order in august and received it in november! Have emailed multiple times asking about my order with no response, and the best part is that the order is wrong! Seriously dissapointed…
Order number: #100213161
11 november 2024
Omdöme utan inbjudan
Svar från General Lamps
Hi Greg, Please can you provide more details to us . Your review doesn't have a name, an order number, or confirm the goods that you ordered. Please can you provide this so we can verify your order and investigate.
Thanks for providing the additional information. I can see the issue Osram discontinued this product as an upgraded more efficient LED source became available . As soon as we received the new model we supplied it to you . You can be assured that the new model will provide the same or an improved performance over the one that you had previously used.
It has highlighted an area that we can improve on , our service team will now go through back orders that we have, that have not been fulfilled by a supplier and find out how long a delay will be . We will then be able to go back to our customers and advise them of any delays and changes to product specification
Regards
support
Florescent tube was smashed when…
Florescent tube was smashed when opened. Have emailed and sent photos and no response
21 oktober 2024
Svar från General Lamps
Hello Gill, many apologies for the late response you did send us an email but you sent us an email with no order number or customer reference.
We do sincerely apologies for this. Please email us again with an order number so we can sort something out for you.
Kind regards
General Lamps
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