Horrible return policy. 1 of the items I ordered was not same material described, nor constructed the same as the photo Other item my small boobs would not hold the outfit together. Was de... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Material schlechter als bei bisherigen Billiganbietern. Rücknahme bei -gefällt nicht- nicht möglich !!!! Gutschein als Ausgleich will man nicht, weil Ware so schlecht. Rückerstattung Kaufbetrag 30% .... Se mer
Företaget har svarat
Dress i ordered was poor quality, nothing like the picture on the website. They refused to give me a refund. BEWARE!
Företaget har svarat
Easy to locate the dress I wanted to purchase online. Great variety! Styles you wouldn’t normally find elsewhere. You do have sales too, which makes outfits more affordable. Colorful pictures of exce... Se mer
Företagsinformation
Skrivet av företaget
Ladyjuice is a clothing brand that focuses on sequins, rhinestones, and metallic, bright and shiny fabrics in various colors and shapes. Handmade is a major feature of our products, providing customers with high-quality products and services is the original intention of Ladyjuice. For women going to bachelor nights, music festival concerts, festivals, or any occasion where you want to shine, Ladyjuice is your go-to.
Kontaktuppgifter
1,9
Dålig
139 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I’m reading people has 3 week delivery…
I’m reading people has 3 week delivery and mine being almost 2 month and still not arrived and I want it for my wedding and I wrote many emails and the only think they did was apologize about the inconvenience with $10 off coupon. I will never buy here.
9 juni 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Carla,
We understand how frustrating it must be to wait so long for your order, especially when it is for such an important occasion.
We have verified your order and found that the item you purchased is a custom-made product. As this is tailored specifically to your measurement, the production and shipping process takes longer than other items. We do mention this on our product page, we regret that you may have missed this information.
We sincerely apologize for the extended wait time and any inconvenience this has caused. Please know that we are doing everything we can to expedite your order and get it to you as soon as possible. Your satisfaction is our top priority.
If you have any further concerns or questions, please don't hesitate to contact us at the email below. We are here to assist you and will keep you updated on the progress of your order.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
This is a scam company, the images are stolen
DONT DO IT UNDER ANY CIRCUMSTANCES
2 juni 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear customer,
We take your feedback very seriously and want to address it promptly.
We want to assure you that all the images on our website are either created by us or sourced with proper authorization. We are committed to maintaining the highest standards of integrity and transparency in our business practices.
If you have specific concerns or evidence that suggests otherwise, please provide us with more details. We would be happy to investigate this matter thoroughly and take appropriate action if necessary.
If you have any further questions or concerns, please feel free to contact us at the email below. We are here to help and address any issues you may have.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
Worst experience I’ve had online…
Worst experience I’ve had online shopping - it’s over six weeks since I placed my order. No updates and getting copy and paste generic emails as a response. So annoyed 😡 AVOID I’m going to have to open a case against them for the large amount of money I have wasted on them!!!
8 juli 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Debbie,
Sorry to hear about the significant delay and frustration you have encountered.
We understand your disappointment and sincerely apologize for the inconvenience caused. Please rest assured that this delay is not typical of our usual service standards. We are currently conducting a thorough investigation into the cause of this delay to prevent similar issues from occurring in the future.
We sincerely apologize for keeping you waiting for such a long time. We are working closely with our logistics partner to ensure your package is delivered to you as soon as possible. If you have any further concerns or complaints, please feel free to contact us at complaint@ladyjuice.com
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
I spent 600 us dollars
I spent 600 us dollars. Everything very poor quality. Dresses has glitter everywhere. Jeans with pearls look like a teenager did them. Do not buy. I did not read the reviews before I bought items.!
3 juli 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Valerie,
Thank you for bringing your concerns to our attention. We understand how disappointing this must be.
We want to assure you that we have reached out to you via email to discuss this matter further and find a resolution that will satisfy you. Please check your email for our correspondence and respond at your earliest convenience.
We are committed to resolving this issue to your satisfaction and will do everything we can to make this right for you.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
I placed an order on May 5
I placed an order on May 5, 2025 and it is now June 18, 2025 and we have still not received it. This is very disappointing. I thought I ordered in plenty of time for an event at the end of the month for my daughter. I don’t know if I will even get my order. I will not be ordering from LadyJuice in the future if this is how ordering and shipping will go. This is very frustrating and disappointing.
It is now the 24th and I still have not received my order. I checked the tracking and the package has been in the country since May 31st!!! It’s almost a month later and still not to me. You would think that after it got here it would be a pretty quick process to get it, but no. If it isn’t here by the 26th, I will no longer need the order what it was intended for and will be returning it. I will likely not be ordering from this company on the future. This is very frustrating.
Update June 25, 2025: I still do not have my order. I have been complaining literally everyday to their email at complaint at ladyjuice.com. I received the most recent email from them that my package is at pre shipment in NJ and should be to me within a week. This will be after the date I needed the product by. I was told that I could return it if I didn’t receive it on time. Looks like I will have to do that. I am so unhappy about this whole situation and my daughter is really stressed out right now because the jumpsuit we for sure thought we would have in enough time looks like it won’t be here. Hopefully, the order I placed well after this order on Amazon will be here tomorrow. At least that is what tracking is saying. If I could give 0 stars, I would.
Update June 26, 2025: I still haven’t received my order and it is still showing pre-shipment in New Jersey as of the 24th. Nothing has updated for USPS. I did receive the jumpsuit I ordered on Amazon a few days ago TODAY! That is more than what I can say for this company. I place an order on Amazon a few days ago and receive that order before I get this order that I placed in early May!!
Update 7/11: I finally received my package. I have since emailed the company asking for a shipping label to return the product as it came way after the date I needed it for. I have not received a reply back yet.
17 juni 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Angela,
We sincerely apologize for the delay in receiving your order.
We want to assure you that your package has already arrived in the destination country and is about to enter the final delivery stage. We are closely monitoring the delivery process to ensure that your order reaches you as soon as possible.
An email with the specific logistics details has been emailed to you, which should provide you with the most up-to-date information. Please check your inbox to ensure you have received this email.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Kind regards,
Update reply: We have received your email about the return. Due to the weekend, the reply may not be timely. But we will definitely do what we promised to do. We have replied to your email and informed you that we are applying for a return label. Please wait for a while, it will not affect your refund.
Ladyjuice Team
complaint@ladyjuice.com
DO NOT TRUST THIS COMPANY
DO NOT TRUST THIS COMPANY. They have shitty cheap clothing, that is nowhere near the size represented on their website. And they will not let you return anything. So then you just have to throw out their shitty crap.
DO NOT BUY FROM THIS COMPANY EVER!
4 juni 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Theresa,
We understand how frustrating it can be when products do not meet your expectations.
We want to assure you that we take your concerns very seriously. Upon reviewing your case, we found that our customer service team has provided you with a return address and detailed instructions on how to return the items in our most recent email to you. We want to make this process as easy as possible for you.
Please check your email inbox for our latest communication.It should contain all the information you need to return the items you were not satisfied with. If you still cannot locate this email or if you need further assistance, please let us know immediately, and we will resend the information to you.
We truly regret any disappointment you have experienced and are committed to resolving this matter to your satisfaction.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
I bought a suit from lady juice for…
I bought a suit from lady juice for stage wear it looked great on the website but when it came it was the cheapest material badly made with thread hanging all over it unfinished , it doesn’t iron as the material is so cheap and thin it’s nothing like it advertisers and I feel Iv been mislead into buying something I thought was a quality garment to something cheap looking of which I paid over £130 , it took almost 20 days to arrive very unhappy customer will never use this site again
24 maj 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Lisa,
We are truly sorry to hear about your disappointing experience with the suit you purchased from us.
We take your concerns very seriously, and our customer complaints team has already reached out to you via email to address this matter. We are committed to finding a satisfactory solution for you and ensuring that this experience is resolved to your satisfaction.
Once again, we sincerely apologize for the inconvenience and disappointment caused. We value your feedback and will use this opportunity to improve our product quality and communication.
Please check your email for our team’s response and let us know how we can assist you further.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
In continuing with the horrible scam! …
In continuing with the horrible customer service from Lady Juice, they will not send a paid return label even though what they advertised on the very overpriced item is a Complete Scam!!! DO NOT ever order anything from LADY JUICE. I don’t know where they steal their photos from but it is certainly not what they send or represent! No integrity what so ever! Terrible terrible company! This is my 2nd review of the same item. THIS COMPANY SHOULD NOT BE IN BUSINESS! There “offer” to me to “make things right” was a 30% refund and I pay to ship the item back! Are you kidding me! If I good rate this company and lower I would!!!👎🏻
Beyond angry. Nothing about this has been handled properly!
19 maj 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Suzanne,
We understand how frustrating this must have been for you, and we deeply regret that your expectations were not met. Your feedback is incredibly important to us, and we are taking this matter very seriously.
We want to assure you that our customer complaint team has already taken action to rectify this situation. We have sent a return label to your email address used for the purchase. Please check your inbox as soon as possible to locate this email.
We sincerely apologize for the inconvenience caused and any confusion regarding our previous offer. We acknowledge that our initial response did not meet your expectations, and we are committed to making this right.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
Eine Katastrophe
Eine Katastrophe,
Ganz was anderes, was man im Onlineshop sieht. Die Größen stimmen überhaupt nicht und wenn man das zurückschicken möchten, muss man die Kosten selbst übernehmen. Man kriegt als Angebot 50 % neue Ware zu bekommen. Da es schlechte Qualität ist, will man nicht das einnehmen. Also bleiben diese teurere Kostüme einfach in der Schublade!
14 maj 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Liebe Alida,
Wir haben verstanden, dass die von Ihnen erhaltenen Produkte hinsichtlich Qualität und Passform nicht Ihren Erwartungen entsprachen.
Um Ihre Bedenken auszuräumen, möchte ich folgende Punkte klarstellen:
1. In Ihrer E-Mail erwähnten Sie zunächst, dass Sie die Artikel gegen eine andere Größe umtauschen möchten. Unser Kundenservice hat Ihnen daraufhin eine Lösung angeboten. Es tut uns leid, dass diese Lösung Ihre Zufriedenheit nicht erfüllt hat.
2. Wie in unseren Rückgabebedingungen auf der Website dargelegt, sind die Kosten für die Rücksendung zu tragen. Wir verstehen, dass Sie mit dieser Richtlinie möglicherweise nicht einverstanden sind. Unser Kundenbeschwerdeteam hat Ihnen jedoch eine E-Mail zu dieser Angelegenheit gesendet. Bitte überprüfen Sie Ihren Posteingang für weitere Informationen und Lösungen.
Wir schätzen Ihr Feedback und sind bestrebt, unseren Service zu verbessern. Wir entschuldigen uns für etwaige Unannehmlichkeiten und hoffen, dieses Problem zu Ihrer Zufriedenheit lösen zu können.
Mit freundlichen Grüßen
Ladyjuice Team
complaint@ladyjuice.com
Sizing is not a reason for a refund
The outfit took a long time to ship and missed my event. When it finally arrived it looked much cheaper than in the pictures and unfortunately didn’t fit. I asked for a refund immediately and they said no because ‘sizing is not a reason for a refund’.
Do not buy from them - it is a complete scam.
12 maj 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Megan,
First and foremost, we want to assure you that we are absolutely not a scam. Our website is legal and legitimate.
We have verified that your order was placed on April 26th and successfully delivered on May 7th. The shipping timeline of 11.6 days from shipping to delivery is within the shipping time frame outlined on our website under "Shipping Information."
Regarding the return process, our customer service team has followed the standard procedure to address your request. However, it seems that the response we provided has not fully met your expectations. We have sent you an email with the return address and detailed instructions on how to proceed with the return. Please check your email for this information.
If you have any further questions or need additional assistance, please do not hesitate to contact us.
Thank you for your patience.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
I was planning to purchase clothing…
I was planning to purchase clothing from this site, but I am very disappointed. All the reviews were negative, so I am not going to order anything.
11 maj 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Kris,
We understand that reviews play a significant role in making purchasing decisions, and we’re sorry to hear that the negative reviews you encountered have left you feeling hesitant
We want to assure you that we are deeply committed to providing high-quality clothing and excellent customer service. While we strive to ensure every customer has a positive experience, we acknowledge that there may be times when we fall short of expectations. However, we take every piece of feedback seriously and use it as an opportunity to improve.
We hope you will consider giving us an opportunity to earn your trust and business. We look forward to the possibility of serving you.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
Misleading advertising and poor quality product
I ordered a jumpsuit from LadyJuice that cost over £50 including shipping. What arrived was nothing like the item pictured — cheap material, poor cut, and overall poor quality. I later found out the photos and reviews on their website were copied from an independent Etsy seller.
This is clearly misleading and dishonest. When I contacted them, they refused to cover return postage and only offered a partial refund of £12.90 or a discount code — totally unacceptable given the item was falsely advertised. I would not recommend ordering from this company.
8 april 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Jayne,
We understand your frustration regarding the quality of the product and the discrepancies between the product description and what you received.
We take the series of issues you have mentioned very seriously and are conducting a thorough investigation to address them.
Our customer service team has processed your return request in accordance with our return policy. However, we are truly sorry that this process did not meet your expectations.
We have processed the full refund for you, and the refund information has been sent to you by email. Please check your email.
Once again, we apologize for any inconvenience and disappointment caused. We value your feedback and are committed to improving our service and product quality.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
Very shabby quality
Very shabby quality, musty smelling items and a non existent return policy. I will never use this service again and advice other shoppers not to bother.
8 april 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Fran,
We are sorry that the quality of our product and our return policy are not satisfactory to you.
We found that our customer complaints team has contacted you and proposed a solution for you. If there is anything else you need help with, please do not hesitate to contact us.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
Purchased pants for $149 pants were…
Purchased pants for $149 pants were poorly made and too small, company would not refund or allow me to exchange and offered me $45 back I will never purchase from this company again
25 mars 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Rocshell,
We sincerely apologize for any inconvenience or unpleasant experience you have encountered during your recent shopping with us.
Our customer service team has been following the return policy procedures to assist you with your return request. However, it seems that our efforts have not been satisfactory to you, and for that, we deeply regret any frustration caused.
Regarding the return, we would like to inform you that our customer service team had already sent you an email on March 26th, providing the return address and detailed instructions for the return. We kindly ask you to check your inbox for this email. In case you might have missed it, our customer complaint team has also sent an email regarding the return. You may refer to either of these emails for the necessary information.
If you still have any questions or need further assistance, please do not hesitate to contact us.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
I love Ladyjuice - glamour plus!
I love Ladyjuice! I have bought half a dozen outfits from them now, from jumpsuits to beautiful gowns. Amazing quality and such unique glamorous designs. My favourite store!
9 mars 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Amanda,
We are so glad to hear that you have enjoyed your shopping experience with us so far. Your support and love for our brand are what drive us to keep innovating and providing you with the best possible products and experiences.
We hope to continue to exceed your expectations in the future and look forward to serving you again soon.
Best regards,
Ladyjuice team
The picture of the product doesn’t match the product description
Very disappointed with my order. I bought this beautiful dress for my son’s wedding and I received the ugliest dress I could possibly think of. No recommended. I asked to return and get a refund they just say solid NO. Be careful
8 mars 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Marie,
We sincerely apologize for the unpleasant experience you have encountered.
Our customer service followed the established return and refund process to address your issue, but it seems that this did not meet your expectations. We truly value your feedback and are eager to resolve your concerns as soon as possible.
Our customer complaint team has sent you an update regarding this matter via email. Please check your inbox.
If you have any concerns or need assistance, please do not hesitate to reply to us.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
Finger weg ! Ablauf und Material schlecht
Material schlechter als bei bisherigen Billiganbietern. Rücknahme bei -gefällt nicht- nicht möglich !!!! Gutschein als Ausgleich will man nicht, weil Ware so schlecht. Rückerstattung Kaufbetrag 30% .
Fotos im Onlineshop alle ein Traum, wenn Ware kommt, kommt auch die riesengroße Enttäuschung. Teure Retourenkosten ins Ausland bei defekter Ware sind selbst zu tragen. Ware kommt aus Deutschland...? Und zurück ins Ausland USA . NEIN DANKE !!!!
17 februari 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Liebe Silke,
Wir entschuldigen uns aufrichtig für Ihr unangenehmes Einkaufserlebnis.
Nach Überprüfung unserer E-Mail-Korrespondenz haben wir festgestellt, dass in Ihren E-Mails kein Produktdefekt erwähnt wurde. Wie in den Rückgaberichtlinien unserer Website angegeben, bieten wir keine Rückgabedienste an, sofern kein Produktdefekt festgestellt wird. Daher müssen wir Ihnen leider mitteilen, dass wir in diesem Fall keine Rückgabe bearbeiten können.
Wir sind jedoch bestrebt, Ihre Bedenken auszuräumen und Ihre Zufriedenheit sicherzustellen. Wenn Sie mit der von unserem Kundenservice vorgeschlagenen Lösung nicht zufrieden sind, zögern Sie bitte nicht, uns dies mitzuteilen. Wir empfehlen Ihnen auch, unsere Kundenbeschwerdeabteilung unter der unten angegebenen E-Mail-Adresse zu kontaktieren. Wir sind gerne bereit, alternative Optionen zur Lösung Ihrer Bedenken zu prüfen.
Mit freundlichen Grüßen,
Ladyjuice-Team
complaint@ladyjuice.com
Do not buy from this company
Do not buy from this company, the quality of the dresses is poor, they aren't lined so you can see through them.
They make you jump through hoops to return, they offer you money to keep
The product, obviously a lot less. Returns are to New York mom cost £30
Avoid avoid
13 januari 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Jo Clarke,
We are sincerely sorry for the disappointment and inconvenience you've faced with our products and return process. The quality of the dresses not meeting your expectations and the difficult return process are things we should have gotten right, and we are truly regretful for that.
We understand that our support department may not have fully satisfied you with your order, but we have a dedicated customer complaint department. This department is here to address any issues that the support department couldn't resolve to your satisfaction.
Our customer complaint department has already sent you an email regarding this matter. Please check your inbox (including your spam folder) carefully for the communication. If you have any follow-up questions, please feel free to reply to the email.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
🚨 SCAM WARNING 🚨 Ladyjuice.com
🚨 SCAM WARNING 🚨
I’m issuing a public warning about @Ladyjuice and their website ladyjuice.com. They are stealing images and product listings from independent brands, and falsely advertising handmade items that they do not produce or sell.
If you see these products listed on ladyjuice.com, please know that they are FAKE and a scam.
This fraudulent website is profiting from the hard work of small, independent businesses, and they are misleading customers into thinking they are buying authentic products.
⚠️ DO NOT PURCHASE FROM THIS SITE ⚠️
Please share to help spread awareness and protect others from being scammed.
10 januari 2025
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Jesseca Diskobaal,
We are truly sorry for the distress and suspicion our company has caused you. We want to assure you that we are not a scam operation.
We take your concerns very seriously. It is possible that there has been some misunderstanding or misinformation. We are committed to ethical business practices and would never knowingly steal images or falsely advertise products.
We are eager to investigate this matter thoroughly. Our customer complaint department is ready to take action. If you could be so kind as to send a picture to our customer complaint department, it would be extremely helpful for us to follow up and address this situation.
We hope that you will give us the opportunity to prove that we are a legitimate and trustworthy business.
Best regards,
Ladyjuice Team
complaint@ladyjuice.com
I ordered the item on November 20th for…
I ordered the item on November 20th for a Christmas party on December 20th. I paid the extra for expedited shipping. My item arrived on January 4th. I tried to return it due to not needing it anymore and was unhappy with the quality. The refused to refund me and take item back. I will never do business with this company ever again.
20 november 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Ms. Schenavar,
We sincerely apologize for the inconvenience and disappointment this situation has caused you.
Regarding the shipping cost, we must clarify that the amount you paid was for standard shipping, not expedited shipping as you might have thought.
Our customer service team processed your return request in accordance with our established return policy. However, we understand that you may not be fully satisfied with this. We would like to inform you that if you believe your concerns have not been adequately addressed, you have the option to escalate the matter to our customer complaint department. In fact, our customer complaint department has already reached out to you via mail to commence handling this issue. We kindly request that you check your inbox for this communication.
We value your business and your feedback is important to us. We are committed to resolving this matter to your satisfaction and hope to have the opportunity to serve you again in the future.
Thank you for your understanding.
Sincerely,
Ladyjuice Team
complaint@ladyjuice.com
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.