Unfulfilled order and very stressful getting a refund
Having ordered an expensive made to order knitwear item from Knitwrth last November as a gift, it has taken 7 months to receive a refund for an unfulfilled order. Funds were taken from my account on placing the order in November with a wait time of 8 weeks. After receiving emails to say my order was about to be shipped in January I heard nothing more and I have had to constantly email customer services sometimes with no response. My order was never fulfilled and it has taken months of contacting them to finally obtain my refund. Highly unreliable and extremely disappointing for a really expensive purchase which was to be a special gift.






