Kliken Omdömen 49

Svar från Kliken

Uppdaterad 6 dagar sedan

We take all customer concerns seriously and want to resolve any issues as quickly as possible.

A refund was issued on March 25, 2026 for the full amount of your initial subscription. Our team replied to every contact received from you, including those referenced in your review, but received no reply to any follow-ups. Responses and follow-up messages were sent on: March 6, 7, 10, 11, 12, 13, 15, 17, 19, 23, 24, 25, 27, 29, and April 12.

On March 23, you requested a cancellation and refund. Within that conversation, it was confirmed your request had been received along with the expected timeline. Our standard processing time is 10 working days — in your case the refund was completed within 2. Regarding recurring billing, we have no record of any charges beyond your initial purchase, which has since been fully refunded.

Update: When a member of our team attempted to contact you a short time ago, the message was immediately flagged in our system as a hard bounce — meaning it was rejected as undeliverable by your email provider. This likely explains why none of our previous replies reached you; your email domain has been rejecting our messages. This is not something visible to us until a delivery attempt is made and the bounce notification is returned. We have reattempted to send the message via an alternative route.

Svar från Kliken

6 apr. 2026

We're delighted you've had a positive experience so far! Our team is here to help if and whenever you need!

Kind regards,
The Kliken Team

Svar från Kliken

16 jan. 2026

Hi Katy,

We understand your frustration and appreciate you sharing your feedback.

Regarding your statement that the service “never worked,” we want to clarify that the campaign on your account was approved and actively running. We also do not have any record of issues, errors, or concerns being reported to our Support team prior to your cancellation request. If something was not working as expected, we would have been happy to review and address it had we been made aware.

With respect to cancellation, the monthly subscription cannot be cancelled while any active campaigns remain on the account. This is why our team initially provided instructions on how to identify and cancel active services within the Kliken App. At the time of your request, one campaign was still active, which prevented the subscription cancellation from being completed.

Once that campaign was identified, our team cancelled it on your behalf and then processed the cancellation of the monthly subscription. There was no intention to make the process difficult, nor do we benefit from delaying or preventing cancellations.

We want to be clear that Kliken is not a scam. Subscription and campaign management is handled within the app so customers retain full control of their services.

Your subscription has now been fully cancelled, and no further charges will occur.

Kind regards,
The Kliken Team

Svar från Kliken

25 sep. 2025

Hi Daniela,

Thank you for your feedback. To ensure transparency, we want to clarify the facts for readers:

Account Setup
A Google Merchant Center account was successfully created on your behalf. The message you received was not a disapproval but a URL claiming conflict — Google detected that your website was already connected to another Merchant Center account. This is a resolvable step, and access to the Merchant Center can be provided on request.

“Missing Link to Ad Words” Notification
We acknowledge this message was confusing, especially when shown alongside the claiming notice. Importantly, it does not prevent campaigns from running. Our product team is already updating notifications to avoid such confusion in the future.

Escalation and Support
The issue was already escalated for human review when the cancellation request was submitted, after about 15 minutes of engagement. The chat was not ended without action; the escalation process was in motion. The last message in the process was a refund request, by you, and the chat presented the “Refund Request Ticket” step. Our team also followed up directly (given it had been escalated) to provide clarification on what the issues were and how they could be resolved. We recognized your continued request for cancellation and refund.

Digital Products
Google applies stricter policies to digital downloads, but these campaigns can and do run when properly configured. This is not a limitation of Kliken, but a matter of Google’s review standards, mainly targeted at e-books, software licenses, etc.

Kliken manages thousands of campaigns successfully, and when issues occur they are addressed through escalation paths such as the one already underway here. We apologize for the confusion — this appears to have been a miscommunication, as the case was already escalated and assigned for resolution.

Kind regards,
The Kliken Team

Svar från Kliken

3 sep. 2025

We’re sorry to hear about your experience and that you chose to cancel. We’d like to clarify a few points for anyone reading:

It’s very common not to personally see your own Shopping ads. Google decides when and where ads appear based on many factors, and if you’ve already interacted with your own site or products, it often won’t show you the ads again. Google prioritizes reaching new potential buyers rather than repeatedly showing ads to the business owner.

If your campaigns were limited to Google Product Listings, these placements are designed to show dynamically in the Shopping tab to relevant shoppers. Advertisers themselves may not see their own listings, but this does not mean they are not running.

When creating your first campaign, you can either connect your existing Google Merchant Center account or create a new one through our system. This option is an explicit step in the onboarding process. There is no trickery occurring here, but we're happy to provide feedback to our product team on ensuring the commentary on the page leaves no room for confusion.

Each customer has a single central account, which may contain multiple campaigns. All campaigns are connected to one Merchant Center and Ads Account. The description of “signing up multiple times” doesn’t reflect how the system actually works, so we're uncertain if you signed up for 1 account (and multiple products), or multiple accounts - which would certainly cause issues in the overall usage of the platform.

Once campaigns are live, transferring to a different Merchant Center requires complex manual migration, which is why it’s not generally recommended.

As no account information was provided with this review, we cannot investigate further or provide a factual review of what occurred. If you’d like us to look into your case in detail, please reach out directly with your account details.

Kind regards,
The Kliken Team

Svar från Kliken

18 juni 2025

Hi Constance,

We’re truly sorry to hear your frustrations and understand how difficult it can be to encounter a Google Merchant Center suspension, especially when you feel you've been left waiting for help.

To provide clarity: your initial outreach was received on June 13, 2025 at 11:59 AM, and our support team responded by June 16, 2025 at 10:00 AM—within our stated response timeframe for Merchant Center suspension issues, which often require a more thorough internal and platform-level review. We also have information relating to account and product suspension issues in our help center which we would also recommend as being the first touch point to help get an understanding of the what and why something may have occurred.

Regarding your suspension, Google flagged your account for a policy violation related to Misrepresentation. This typically means that Google believes there is misleading, inaccurate, or insufficient information on your online store or Merchant Center account. Common causes include:

-Missing or unclear refund, return, or contact policies.
-Inconsistencies between your website content and product data.
-Business information that does not match what is advertised.

We know this policy can be vague and difficult to resolve without clear examples from Google. Oftentimes, when we've asked for exact issues, we've received replies from Google that they cannot provide them, which is challenging for us as it prevents us from truly supporting you, our customer. That’s why our team works diligently to provide specific guidance based on Google's enforcement notes and our experience in resolving these cases. In your case, we reached out with recommendations on how to resolve this, but we haven’t received a reply yet. If you're still looking for support, we’re here and ready to help.

We understand this process can feel impersonal, especially when communication breaks down. We’re committed to doing better and would love to assist further if you're willing to re-engage with our team.

Thank you for your patience,
The Kliken Support Team

Svar från Kliken

19 juni 2025

Hi Steve,

Our team reached out to you on June 5, 2025 - and subsequently a number of times after but have not received a reply.

While we absolutely understand the frustration, we do feel it is important to note that in the ticket you were referring to as being open for three weeks was not the case. Your original request on April 28 was replied to on May 1, and again on May 5 as there had been no reply. On May 7 you contacted us stating that the ticket had been resolved, but references a 2nd ticket - which we have no record of in our system. While you did follow up three weeks later on June 2, the only ticket we could identify at that point was a 2nd ticket which was submitted on May 28th, which was well after your earlier note on May 7. While we apologize for not following up with you regarding the fact we could not see a 2nd ticket at that time - our team then responded on June 5, June 10 and June 13 after which we closed the ticket as we had not received a reply.

As we noted in the reply, we are not spending the budget inappropriately. The campaign which is running is a Google Performance Max campaign. PMax is designed to automatically allocate budget across all of Google’s inventory—including Search, Display, YouTube, and more—based on where the algorithm sees the best performance. If Search performs well, it will naturally receive more budget. If not, Google will adjust its spend accordingly. While this provides optimization flexibility, it does remove manual control over placement types.

Our commitment is always to our Customer - your success is our success. If you have any other concerns or questions please don't hesitate to reach out.

Kind regards,
The Kliken Team

Svar från Kliken

30 maj 2025

Hi Morgan,

Thank you for taking the time to share your experience. We're genuinely sorry to hear that you were frustrated, and we want to acknowledge and clarify several points from your review.

First, you’re absolutely right — some of the help links in your dashboard were broken at the time, and we sincerely apologize. This was due to a transition to a new support platform, and while our development team has been actively working to restore and rebuild those resources, it clearly impacted your ability to resolve issues quickly. That’s on us.

Second, regarding the delays you experienced early on: your campaign required intervention on multiple fronts to meet Google’s eligibility requirements — including correcting a missing website verification tag and configuring valid shipping settings. These are requirements set by Google, not Kliken, and we worked closely with you to resolve them as quickly as possible. We also escalated the issues to Google support multiple times on your behalf to help move things forward.

Once your campaign went live, we understand the disappointment with performance. However, it’s important to note that the campaign only ran for a short period. Google’s own systems recommend allowing up to 30 days for their machine learning models to optimize delivery and targeting. Ending the campaign early unfortunately prevents this learning period from completing, which can significantly limit results.

Additionally, some of your products were later disapproved by Google due to broken product links. This was not something Kliken controls — Google automatically reviews listings and may flag or disapprove items if the landing pages cannot be accessed. We were not made aware of this development until your review, and we would have gladly helped troubleshoot the product URLs if contacted.

Lastly, our support team provided you with suggestions on how to improve performance by refining your campaign goals, targeting strategy, and product focus — but we didn’t receive a response to those messages.

The team has processed a refund for the unused campaign spend associated with your account today. Based on our review, it looks like your campaign would likely be able to be successfully appealed with regards to the broken link issue. If you would like to do this, please let our team know and they can action this on your behalf.

Kind regards,
The Kliken Team

Svar från Kliken

22 apr. 2025

Hi there,

Thanks for your feedback. We attempted to follow up via Trustpilot by requesting your name, email, phone number, and product details so we could locate your account and assist further, as we're unable to identify your account from the details in your review. Unfortunately, we did not receive a response from you within the provided timeframe, which meant we haven't been able to investigate or provide additional support or escalation specific to your situation.

We understand your concerns, but without account details, we’re unable to verify what may have occurred.

We’re happy to review and assist if you can get back to us with your information. Our goal is always to help our customers succeed, and we’d appreciate the opportunity to clarify any misunderstandings.

— The Kliken Team

Svar från Kliken

22 apr. 2025

Hi there,

We take accusations of fraud extremely seriously. However, we were unable to locate any account or transaction based on your review alone. We requested your information via Trustpilot—including your name, email, phone number, and product details—but did not receive a response within the 3-day window provided.

Kliken is a legitimate advertising platform, and all charges occur only after a campaign is purchased or a service is activated. If you believe a charge was made in error or without authorization, we urge you to contact us directly or respond with the requested details so we can fully investigate.

Without account information, we cannot verify the claim or provide further assistance.

— The Kliken Team

Svar från Kliken

16 juli 2024

Hi there,

We take feedback very seriously and are committed to ensuring the satisfaction and trust of our clients. However, we are unable to validate your experience as there are no specific details provided to confirm you as one of our customers and allow for any further investigation into the issues you have noted. We have attempted to reach out to you to obtain details of your account via Trust Pilot and you did not reply. We also note you left the same review on Google, in which we extended the same note as below.

To clarify, we do not claim to be Google. We are a proud Google Partner, offering services that align with Google's standards and guidelines. Our operations are transparent and legitimate, and we are dedicated to maintaining the highest level of integrity in all our interactions.

If you have any additional information regarding your experience, we would be more than happy to investigate this matter further. Please contact our customer support team directly so we can address any concerns you may have, or provide a ticket number or an invoice number from a recent interaction or transaction which could help further in the account validations and review.

Best regards,
The Kliken Team

Svar från Kliken

16 apr. 2024

Dear Maria,

Thank you for your feedback, and we sincerely apologize for any inconvenience you have encountered with your ad campaigns. We understand the importance of these to your business and are committed to resolving the issues you’ve experienced.

We reached out on the morning of April 10th (EST) upon receiving notification from Google of an issue with your campaign, and we apologize if our message did not successfully reach you. In that we noted there seemed to have been a miscommunication due to conflicting messages received from Google regarding ad verification and suspension. We promptly raised a flag with Google to obtain the necessary clarifications to ensure the next steps taken create the best chance of resolving the issue.

Please note that your account requires advertiser verification before we can appeal the suspension imposed by Google for they have noted is a violation of their terms and conditions. This process is the same to that which would be required if you were a direct customer of Google, and is designed to protect the integrity of advertising practices, but can at times be a false positive result from their review team.

An agent will be contacting you shortly to assist with the verification process and to address any further concerns you might have. Rest assured, we are actively handling your support ticket (#345112) and are prioritizing a resolution.

Kind regards,
The Kliken Team

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Gracias por sus comentarios y nos disculpamos sinceramente por cualquier inconveniente que haya encontrado con sus campañas publicitarias. Entendemos la importancia de estos para su negocio y estamos comprometidos a resolver los problemas que ha experimentado.

Nos comunicamos con usted la mañana del 10 de abril (EST) al recibir una notificación de Google sobre un problema con su campaña y le pedimos disculpas si nuestro mensaje no le llegó correctamente. En eso notamos que parecía haber habido una falta de comunicación debido a mensajes contradictorios recibidos de Google con respecto a la verificación y suspensión de anuncios. Inmediatamente levantamos una alerta ante Google para obtener las aclaraciones necesarias para garantizar que los siguientes pasos tomados crearan la mejor oportunidad de resolver el problema.

Tenga en cuenta que su cuenta requiere la verificación del anunciante antes de que podamos apelar la suspensión impuesta por Google porque han observado que constituye una violación de sus términos y condiciones. Este proceso es el mismo que se requeriría si fuera un cliente directo de Google y está diseñado para proteger la integridad de las prácticas publicitarias, pero en ocasiones puede ser un resultado falso positivo de su equipo de revisión.

Un agente se comunicará con usted en breve para ayudarlo con el proceso de verificación y abordar cualquier inquietud que pueda tener. Tenga la seguridad de que estamos manejando activamente su ticket de soporte (#345112) y estamos priorizando una resolución.

Svar från Kliken

14 feb. 2024

Dear Yulia,

Unfortunately, a number of your statements and claims are categorically incorrect.

There has been no scam. In fact, while you claim to have been having the issues with your Google campaigns, you subsequently purchased two additional Kliken Ads campaigns (which run on a separately platform to Google). And in order to purchase these, you had to complete the checkout process which clearly and transparently stated what would occur once purchased.

As a premier partner of Google, our relationship is officially recognized in Google's Partner Directory, evidence of our commitment to high-quality advertising services. This partnership is foundational to our operations and can be verified here: https://partnersdirectory.withgoogle.com/partners/1215821149.

Also, process of collecting marketing funds up front is an essential practice, given we execute the payments to Google on behalf of the customers. Because of this, when creating a campaign - it provides a transparent process by which customers can see the monthly budget they will spend, and fund the campaign, instead of waiting until the end of the month to see the charge. This is clearly stated upfront for full transparency with our clients.

The manual efforts you mentioned are related to the fact you have your own Google Merchant Center account. At the time of sign-up, you enter that ID in to allow us access. If you do not do this, we cannot provide any support. At times it does lead to a slightly longer onboarding process, but our success rate in providing support to customers who import their own MCAs is exceptionally high once the process is completed. Our help center articles extensively cover how to navigate these situations and the requirements involved.

As for our Support team replies - you submitted 11 different tickets through different channels in less than 36 hours. The submission of multiple support tickets on your part, which led to the creation of multiple customer records, prevents our system from being able to consolidate messages. As of this morning the team has been able to associate and assign and is working on refunding your campaigns.

However, it's crucial to note that our team has put considerable effort into manually addressing each of your concerns, despite these complications.

Regarding your comments on our cancellation policy, it is important to correct your misinformation: our cancellation process is immediate upon selection. Therefore, claims suggesting we do not offer such a policy are inaccurate. We take pride in ensuring our policies are both fair and transparent, aligned with international consumer law standards. Our terms of service clearly state that any campaigns that are active may remain active until the exhaustion of their budgets unless requested otherwise by the customer.

Misunderstandings can occur, but it is our hope to move forward by addressing any issues directly and effectively. For further assistance or to discuss any aspect of our service, our customer service team is readily available.

Best regards,
The Kliken Team

Svar från Kliken

14 feb. 2024

Thank you for taking the time to share your feedback and concerns. We truly regret to hear about your disappointment with our e-commerce campaign services. While your account was suspended for Misrepresentation, it was actually the result of Google's advertiser verification requirements. Upon reviewing your situation, we proactively reached out to you to assist in resolving the issue. Unfortunately, we did not receive the necessary engagement on your end to proceed with the advertiser certification, which is crucial for addressing such matters.

It's important to clarify that the "Misrepresentation" disapproval originated from Google, not Kliken. While we strive to navigate these challenges and support our clients in every possible way, Google's policies on misrepresentation are stringent and appeals can be particularly difficult. We understand how this can be frustrating and want to assure you that we have processed an appropriate refund in light of these circumstances.

We always aim to be transparent about the fact that ad platforms, including Google, have the final say in approval decisions. This means that similar issues could potentially arise if the campaign were directly managed through Google or another platform. We're committed to improving communication and services to prevent such experiences in the future.

Kind regards,
The Kliken Team