Klarity Tax Omdömen 

Billing for a tax return that is not required from a person with dementia seems a little disingenuous. Especially, when they are being billed in advance for a tax year that hasn’t even started. Complaints have been made but they will not refund the money.

Update: Shaun from Klarity Tax personally investigated this case after I posted this review. The case was resolved quickly because of his help.

A very easy to use service with friendly, helpful staff. Scan in and upload relevant documents and leave it to the Klarity Tax staff to calculate your tax and complete your tax return. You get to check everything before it is submitted to HMRC electronically. All via a secure portal so confidential material and messages are private, you know they have not got lost in the post, and you don't miss any HMRC deadlines. I have been using Klarity Tax for several years during which they have saved me a great deal of tax, so it's good value too.

Klarity Tax has been doing my Tax Returns for several years now, and I could not be more satisfied with their help. Very easy to deal with, always helpful and patient with my queries. For anyone looking for an
accountancy firm to tale care of all your tax situations I cannot recommend Klarity Tax more highly.

I've always found the tax advisors handling my affairs to be very responsive and professional, and prepare my return with minimum of fuss.

Klarity Tax have work to do to become a customer focused organisation. At present they give the impression that all they are interested in is their own bottom line. Letters are not acknowledged and can take several months to be answered, even then questions are sometimes ignored, especially if they are out of the ordinary. Answers often appear to have been written by a computer, lacking any personal element. In general, Klarity Tax do not deal with customers in a timely or personal way. A rapid response is almost unheard of.

Very responsive with excellent customer service Easy to communicate with, get answers to my questions. Good efficient service.

Happy enough,but I would like an acknowledgement when I send you an email or information you requested. As it happens, I have had to repeat emails since (apparently) you had not received the original..

Asked before for communications from you un-encrypted.
That 's all

I was not able to open my tax return to approve this ahead of its being sent to HMRC as the link never worked, despite my asking for a new password etc. So I am in the dark re this - and was told the statement could not be emailed or posted to me, all of which is unacceptable.
Claudia Bickford-Smith

Slow completion of tax return. E-Mail complaint never dealt with despite chaser e-mail and phone calls.
Very unprofessional response.

The service is good and well executed. From an efficient communications standpoint I would appreciate having an individual allocated to be the main communicant that contacts me. This use to be the case in bygone days (Carl Greenwood ) was my nominated contact at that time.

I realised since that time the organisation has evolved and grown and this may not be possible in todays circumstances.

No issues - good service.