Ordered some shoes, quick delivery but that was about all I can say that was good! Email saying refund issued 3rd June. Still NOT received my refund !! 18 working days later 3 attempt with custo... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The shoes are excellent quality - well made and also using proper materials, exactly as advertised. They arrived promptly and don’t use plastic packaging. As I live rurally the returns is very easy to... Se mer
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I have had Kickers before, as a teenager, and remember them as sturdy, stylish ankle boots. I needed a pair of shoes for a lot of town walking and immediately thought of Kickers. I bought a beautiful,... Se mer
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In the end, I had to buy three pairs of Kickers, just to receive a pair that wasn’t covered in scratches. The pair I kept has a couple, but financially I can’t keep buying shoes until I’m satisfied as... Se mer
Företaget har svarat
4,0
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poor Customer Service
Unfortunately, the post-sale customer service was extremely disappointing. The shoes were worn only for school over approximately 1.5 years, yet they developed significant quality issues, including holes in the soles. Despite numerous emails and repeated attempts to resolve the matter, the process was unnecessarily difficult and frustrating. While the issue was eventually resolved, the level of customer service fell well below expectations. Based on my experience, I cannot recommend them due to their poor handling of genuine after-sales quality concerns
27 juni 2026
Omdöme utan inbjudan
Svar från Kickers
Hello Abul,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Very good shoes
Very good shoes! I’ve been always buying these for my son. Absolutely love it. The texture and quality is top notch. Would definitely recommend to buy this.
19 juni 2026
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Excellent returns process
Had to return a pair of shoes due to buying the wrong size, return was handled brilliantly and the payment was duly made within a couple of days. New pair arrived within days too.
18 juni 2026
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Great product delivered quickly
18 juni 2026
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
They cancel my order before with the…
They cancel my order before with the same shoes , while I ask may I put onto the waiting list for the shoes as my daughter like it so much . They refused to do it and said it won’t be restock in short period,I can check by myself if I want . However after one week I find actually they have last one online
15 juni 2026
Svar från Kickers
Hello Yee,
We appreciate you sharing your experience. We understand your frustration regarding the order cancellation and the subsequent availability of the shoes. We are reviewing our inventory and communication processes to prevent similar situations.
An email has been sent to you.
Kind regards,
Liam
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Svar från Kickers
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
Fab customer service at Kickers
I had an issue with my daughters school shoes after 6 months and the customer care team was fantastic in resolving the issue and keeping me updated.
11 juni 2026
Omdöme utan inbjudan
Svar från Kickers
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
Good quality and quick delivery
9 juni 2026
Svar från Kickers
Hello,
Thank you for taking the time to leave your review. We truly value and appreciate your comments.
We are always striving to improve and enhance your shopping experience, and we wouldn’t be able to do this without your valuable feedback.
If you have any further questions or queries, please do not hesitate to contact us, as we will be more than happy to assist.
Kind regards,
Natalia
This is the second pair I have ordered…
This is the second pair I have ordered in 6 months, love my first pair. Ordered the second pair, same size just a different colour, they arrived and were wrongly sized, they were huge about two sizes larger but had the right size inside and on the box. I have returned them but just wanted an exchange but that is where the problem started, apparently they don’t do exchanges, 6 emails on and 2 phone calls 🙄 I have been trying asked for umpteen pictures and even asked to put a tape measure on the sole and take a picture of that as if I was lying, all I wanted was a pair of boots the right size so I could wear them.
Very disappointed in the customer service for an error in the making of a product.
8 juni 2026
Svar från Kickers
Hello Valerie,
We appreciate you sharing your experience regarding the sizing discrepancy and the challenges you faced with the exchange process. We understand your frustration with the multiple contacts and requests for information. We are reviewing our procedures to ensure a smoother experience for our customers, especially when product errors occur.
A message has been sent to your account.
Kind regards,
Liam
Ordered and delivered with ease
Ordered and delivered with ease. Great fit and the AI size guide was helpful to gauge the size I would need for my daughter. Daughter loves her new school shoes!
8 juni 2026
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy to order
Easy to order, arrived quickly. Great sturdy school shoes for my teenage grandson. In fact the only ones he will wear.
26 maj 2026
Svar från Kickers
Hello,
Thank you for taking the time to leave your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Natalia
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal customers.
Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments.
If you have any questions or queries, please do not hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind regards,
Natalia
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards, Natalia
My child likes their shoes
My child likes their shoes, they fit well and we are so glad to get velco straps at a large size
18 maj 2026
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Svar från Kickers
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.