Logotyp för Kensington Maintenance Services
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Kensington Maintenance Services Omdömen 3

•
TrustScore 3.5 av 5

3,3

Fastighetsunderhåll
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Företagsinformation

  1. Fastighetsunderhåll
  2. Bygg- och underhållskontor
  3. Byggfirma
  4. Tjänster inom skötsel och underhåll
  5. Allt-i-allo
  6. Rörmokare

Skrivet av företaget

Kensington Maintenance Services, your one-stop solution for all your property maintenance, handyman, and property-related service needs in the heart of Kensington and Chelsea. With years of experience under our belt, our expert team is dedicated to offering top-quality services, ensuring that your property remains in tip-top shape, inside and out. At Kensington Maintenance Services, we understand that every property is unique, and so are the needs of its owner. That’s why we take pride in offering tailored solutions, from simple repairs to comprehensive maintenance plans. Our services includes: General maintenance and repairs Handyman services (e.g., plumbing, electrical, carpentry, painting) Property management services Gardening and landscaping Interior design and renovations Appliance installation and repair Pest control services Cleaning and waste removal As a locally owned and operated business, we are committed to serving the Kensington and Chelsea community. We strive to build long-lasting relationships with our clients, based on trust and the assurance that we will always provide the highest quality of service. With our keen attention to detail and quick response times, you can rely on Kensington Maintenance Services to keep your property looking and functioning at its best. For your convenience, we offer free, no-obligation quotes and flexible scheduling to accommodate your busy lifestyle. Moreover, our experienced and skilled team stays up-to-date with the latest industry trends and technologies to ensure that we continue to offer the best possible solutions for our clients.

Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

3 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Betygsatt 1 av 5 stjärnor

Awful

Awful! Over charged for a simple task. One person job and brought two people. Ruined my walls and blamed the small space! Meant to also hang a painting and came up with an excuse that I need string (currently installed by someone else with no string). Caused a lot of delay. There are many other reliable options.

1 mars 2024
Omdöme utan inbjudan
Logotyp för Kensington Maintenance Services

Svar från Kensington Maintenance Services

Dear Ana,

I’m truly sorry to hear that you were not satisfied with the service you received from us. Your review comes as a surprise, and I would like to address your concerns based on the facts of the situation.

As a small local business, we take great pride in offering 5-star service to our customers. We are committed to meeting expectations and ensuring complete satisfaction before we send any invoice. Here are a few points I would like to clarify:

Upfront Quotation: You were quoted upfront for the job, which included assembling a desk that you had difficulty putting together on your own. As you mentioned yourself, you had already damaged a previous desk trying to assemble it. You requested two people for the assembly, as you stated the task was too difficult for one person. We provided you with an accurate quote, which you accepted.

Wall Scratch: The small scratch on your wall was caused by one of your portraits slipping due to a slippery floor. You asked us to place the portrait by the wall, and while a scratch did occur, we offered to repaint that small section at no extra cost, which you agreed to.

Painting Installation: The painting you wanted to hang was missing the necessary string and hanging brackets for safe installation. We didn’t proceed because we couldn’t ensure it would stay securely on the wall. We offered to come back and install the painting for you once you had the proper brackets, again at no additional cost. We take safety seriously and didn’t want to risk it falling off.

It's disappointing that we weren’t able to resolve this situation through better communication, and your review does not fully reflect the service you received. We always aim to provide the highest level of service, and I’m sorry this experience did not meet your expectations.

We would still like the opportunity to make things right. Please feel free to reach out so we can discuss this further and find a solution that satisfies you.

Best regards,
Kensington Maintenance Services

Betygsatt 5 av 5 stjärnor

It's refreshing to find such a reliable…

It's refreshing to find such a reliable company in this industry, friendly staff who are always punctual. I've never experienced any delays or cancellations with them. A heartfelt thanks to Rawa for his genuine honesty and professionalism.

4 oktober 2023
Omdöme utan inbjudan
Logotyp för Kensington Maintenance Services

Svar från Kensington Maintenance Services

Dear Rekawt,

Thank you for your wonderful feedback! We’re delighted to hear that you’ve found our team to be reliable and punctual—it’s something we take great pride in. Rawa is a valued member of our team, and we’re thrilled that his honesty and professionalism have left such a positive impression.

Your trust in Kensington Maintenance Services means a lot for us, and we look forward to continuing to provide you with the same level of service for all your future needs. Thank you again for your kind words!

Best regards,
Kensington Maintenance Services

Betygsatt 5 av 5 stjärnor

Worldclass service

Worldclass service! I have been using them on multiple occasions - to fix my kitchen worktop, flooring, window flowers box, electric and plumbing work! Ranj has consistently demonstrated an excellent service - always on time, responsive even on the weekends, professional and resourceful. His attention to detail is second to none! I'm incredibly happy with his service and have been recommending him to my friends in the West London.

13 september 2023
Omdöme utan inbjudan
Logotyp för Kensington Maintenance Services

Svar från Kensington Maintenance Services

Dear Iven,

Thank you so much for your kind words and for taking the time to share your experience with Kensington Maintenance Services. It’s truly been a pleasure working with you on your various projects, from your kitchen worktop to plumbing and electrical work. We’re thrilled to hear that you’re happy with the service and attention to detail we strive to provide.

Ranj and the entire team are committed to offering reliable and professional service, and it’s great to know that our efforts are appreciated. Your recommendations to friends in West London mean a lot to us, and we look forward to continuing to assist you in the future.

Thanks again for your trust and continued support!

Best regards,
Kensington Maintenance Services

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