Logotyp för Kelvin Timber
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Kelvin Timber Omdömen 

360
•
TrustScore 4.5 av 5

4,7

Brädgård
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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The staff and manager at Kelvin Timber always surpass my expectations, and this was yet another reason for using them as my first choice. I had accidentally selected skirting and facing with... Se mer

Betygsatt 5 av 5 stjärnor

Visited the yard and found the colleagues very friendly and knowledgeable. Found with advice the decorative stones we were looking for and bought 2 ton bags. Delivery was quick and delivery driver f... Se mer

Betygsatt 5 av 5 stjärnor

I use Kelvin Timber as they are my local Timber merchant and they are a very friendly and reliable company that do there best to help their customers at all time's. Always nice and clear and extreme... Se mer

Betygsatt 3 av 5 stjärnor

I did not like an agreed shipment date of Friday then to turn up on Wednesday early (still in bed) no phone call to rearrange? had to move my car then deal with driver who didn't have any informatio... Se mer

Företaget har svarat

Företagsinformation

  1. Brädgård
  2. också i
  3. Byggnadsmaterial
  4. Dörrleverantör
  5. Gör-det-självbutik
  6. Trädgårdsarkitektursbutik

Skrivet av företaget

Kelvin Timber, a cherished family-run Timber and Builders Merchant, finds its home in the welcoming locales of Milngavie and Hamilton, nestled on the periphery of the vibrant city of Glasgow. Our story began in 1970, and since then, we have remained dedicated to providing an invaluable service to a diverse clientele, spanning trade professionals and the general public alike. With a rich history steeped in the ethos of trust and quality, our mission goes beyond mere commerce. We are passionate about encouraging people to make astute shopping decisions and advocating for the support of local businesses. In a world dominated by mass production and impersonal transactions, we stand as a beacon for those who wish to shop with intention and invest in their local community. At Kelvin Timber, we take pride in our role as a trusted partner for builders, DIY enthusiasts, and those seeking quality timber and building materials. Our knowledgeable team is committed to offering invaluable insights, reliable products, and a personal touch that sets us apart. We aim to empower our customers to shop smart, make informed choices, and foster a sense of pride in shopping local. We believe that every transaction is an opportunity to build a stronger, more vibrant community, one timber plank at a time.

Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

360 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,7

Alla omdömen

(360)

85 omdömen under de senaste 12 månaderna

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Betygsatt 3 av 5 stjärnor

After order got a message/email…

After order got a message/email advising to come down once order had been prepped.. which i did once I waited then arrived the order wasn't prepped or ready for collection. Was a hand the guy over the invoice and he skooted about in the forklift.
After what seemed like a rush to load up all the material I've then left without my screws which After I had left made me wonder if the fellow at the counter should of gave me them rather than the fellow in the forklift.
Didnt bother to go back and collect my £20 worth of screws. Material collected was of quality standard.

10 april 2025
Logotyp för Kelvin Timber

Svar från Kelvin Timber

Hi John,

Thank you for your review. I'm really sorry to hear about your experience.

We’ve tried to contact you by phone and have also sent an email to follow up. We're more than happy to refund the missing screws or deliver them to you — whichever suits you best. As a small business we try our best to get it right, but silly mistakes can happen - if you had let us know we would have rectified it.

Just to clarify for others reading — as a timber merchant, due to health and safety regulations, we cannot pre-load or prepare orders before you arrive - we need to see your mode of transport to be assured its safe to load your vehicle. Materials are heavy and sometimes large, so it's important we safely match the goods to the vehicle at the time of collection - our yardmen then will happily get the forklift and safely load you. Leaving items out in the yard is hazardous and not permitted, especially in a small, busy site like ours- especially if a customer changes plans and cannot make it to the store that day. This is standard practice across most timber and builders’ merchants.

We always aim to offer quality materials and good service, and we’re sorry we fell short this time. Please do get back in touch — we’d really like the chance to make it right.

— The Kelvin Timber Team

Betygsatt 3 av 5 stjärnor

I didn’t appreciate large knot holes in…

I didn’t appreciate large knot holes in 2 x 3.6mt lengths! Plus multi knot holes on a lot of the edges putting a lot of lengths out of being used, I wouldn’t be picking this if self bought so why would it be sent out to a customer who has no way of seeing the product
The picker should be doing this on behalf of the customer
I would think twice about using Kelvin in future

2 april 2025
Logotyp för Kelvin Timber

Svar från Kelvin Timber

Good Morning Innes,

Thank you for your patience. I’ve located your order and reached out to the Milngavie Team regarding this issue. While I am unable to provide further details at the moment, please accept my sincerest apologies. It’s certainly not typical for us to overlook the quality check before dispatch, and this does not reflect our usual standards.

You can expect a callback from us shortly. Should any issues like this arise in the future, please don’t hesitate to contact us directly. We are always happy to offer a replacement or refund at no extra cost to you. I fully understand that this is an inconvenience, and we never want our customers to experience anything less than the best quality.

Kind regards,
Nicola

Betygsatt 3 av 5 stjärnor

Make the call

I did not like an agreed shipment date of Friday then to turn up on Wednesday early (still in bed) no phone call to rearrange? had to move my car then deal with driver who didn't have any information other than he was going to Musselburgh and directionally it may be good practice to drop mine on way through.
I fully understand why but without the phone call agreeing it just becomes an annoyance!! I am 75 yoa and it takes me 2 hrs to get into first gear.

1 april 2025
Logotyp för Kelvin Timber

Svar från Kelvin Timber

Dear Ian,

Thank you for bringing this to our attention, and I sincerely apologise for the inconvenience caused by the early delivery on Wednesday. I understand how frustrating it must have been, especially when you were expecting the delivery on Friday and had no prior notice of the change.

We should have confirmed the new delivery time with you and ensured that the driver was fully informed before arriving. It's clear that we made an assumption that was not considerate of your situation, and for that, I am truly sorry.
We are currently reviewing our procedures to ensure that moving forward, customers are contacted to confirm all delivery details, including any changes to scheduled times.

Your feedback is invaluable, and we will make sure to improve our communication in the future to prevent this kind of issue from happening again.

Thank you for your understanding, and again, I apologize for any frustration or inconvenience this may have caused.

Best regards,

Nicola

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