Katieloxton Omdömen 

I have a weekend holder and after 2 years it’s falling apart, my wallet started falling apart after 2 weeks , the handles don’t wear well and fray the edges are coming away.

Absolute disaster of a website and company. AVOID!

This is the first bag I have bought from Katie Loxton. I love the simple no fuss designs, really impressed with the quality and the packaging was lovely, easily matching up to designer brands.

I bought a bow shapped necklace & bow shapped earings ...the earrings on the pictures looked like solid bows but when they arrived they wernt solid but droopy & the necklace had kinks in it. I emailed Customer Service whose response was shocking...they basically said I should have watched a video of the earings on the model & not just gone on the pictures...I still can't find the video? Save your money the jewellery products are cheap tat with expensive prices & Customer Service none existent

I wouldn’t recommend this company at all. I purchased an engraved personalised necklace and to be honest it looks quite cheap and wasn’t worth the money. The communication was really poor and I didn’t even get an order confirmation, until I emailed them. As I didn’t receive an order confirmation I asked if a mistake could be corrected and they suddenly started replying and said it wasn’t possible, but I could cancel my order if it hadn’t reached the warehouse. They gave me one night to reply then decided to proceed with the very mistake I had complained about. They are truly a terrible company and I wish I could get my money back.

I was given a Katie Loxton pouch as a present, used it twice on holiday as an evening bag. It was peeling all round the edges and the seam was coming apart. I sent an e mail with photos and was offered a £10 refund to use on the website. There is no way i would ever buy another katie loxton item as the quality is dreadful now. My other pouches, keyrings are like new.

I bought a travel wallet for my daughter last year & she has just used it for the first time on her holiday, all the material has started pealing off from every corner & it looks awful! I can’t believe the quality of this product after one use!
I reached out to customer services, who are not interested as I bought it last year!
They have not offered me a replacement or any form of credit, I am very disappointed as this will be going on the bin!

A travel wallet is not something that is going to be used everyday!

With the price of the jewellery you would expect it not to tarnish so easily, I wish I had looked on Trust pilot before buying. With an average of 2.5 stars and more 1 stars than 5 I should’ve known better!

I recieved my katie loxton bag today , very disappointed no initials on bag order clearly states personalised monogram initials ! Gift bag had mark on it , labels all creaesed and damaged , poor customer service poor quality , still awaiting reply !!!! Avoid

I have a few Katie Loxton bags, but recently my favourite cross body bag started to fray. I bought it on a cruise and have only used it a few times, so very disappointed. I emailed the Company, who responded within hours and have offered full credit. In these days of offhand service it was an unexpected pleasure to receive such prompt and excellent customer care. I would not hesitate to purchase more of these lovely designs, and recommended the service unreservedly.

Bag fell to bits on debut outing! Customer service very little help. Would not buy from here or recomend. Reading other reviews clearly I am not the only victim of faulty goods.

I ordered 5 bags and had to return all 5 due to faulty stitching and assembly of the zips as well. Appalled with the quality of bags and the level of customer service advising they will resend the bags and was out of stock with some bags and were never resent the bags that were available as promised. Customer service was not interested in keeping their customers. Have gone elsewhere now for higher quality more expensive bags. I don't recommend Katie Loxton bags at all.

I have bought a few different products from Katie Loxton and been pleased with the quality and value for money of them all. Recently I bought a cabin bag which after some use started to come away at the top. Upon reporting this to Katie Loxton they responded right away and had a replacement personalised product in the post the next day. I didn't think companies cared about their customers satisfaction to this level anymore but I was very pleasantly surprised! I will be buying again!

I rarely leave reviews, but I felt compelled to share my experience with Katie Loxton. I purchased one of their bags expecting decent quality given the price, but unfortunately, it didn’t even last a year. The strap completely snapped on the weekend bag and for something marketed as stylish and premium, the quality was very disappointing.

To make matters worse, their customer service was equally underwhelming. When I reached out to express my concerns, I received an unhelpful response blaming me for putting too much in the bag even although I only carry gym clothes or a few work bits. They made it clear they weren’t interested in standing by their products. For the price point, I expected far better both in product durability and customer care.

Sadly, I won’t be purchasing from Katie Loxton again they look great but I wouldn’t recommend their bags if you’re looking for something that lasts.

I have bought several items from Katie Loxton and have never had any problems or issues - the opposite tbh, I have always been blown away by the quality and service I have received. I have not only bought myself bags, but I have always bought them as gifts and recommend to others that have had the same service I have. I noticed a lot of negative reviews so I wanted to feedback on my experiences.
I have purchased small bags, purses, travel bags, tot bags, make-up / wash bags, accessories / gifts - most of which I have had personalised too. I think Katie Loxton bags are amazing quality, lovely colour choices and personalisation is embroidered which just finishes off the look. Nothing but positive comments from me.

Bought the Lana bag. Eventually had to b sent back as they kept on sadly sending a faulty strap - basic stuff tho, the black leather was marked on the cream canvas strap. Sent 3, yes 3 not sure they were bothered tbh, didn’t use bag as strap mark visible , I had to chase regarding every step - gave up - hey but get they sent me a £5 voucher - yes I laughed too! Got a refund but what a total ball ache is it really a quality brand - simple stuff to just have checked the straps befure they left - QC not working obviously at Katie Loxton. Don’t purchase a bag with canvas strap that could mark when being sent out! Laughable , I’ve told my friends about the poor service, will try another brand.

First time buyer. Impressed with the delivery from ordering to receiving was 5 days. Treated myself to the Marbella and Santorini sunglasses - both fabulously stylish. Will check out the other items for my next purchase! I will be back :)

Before I buy anything these days, I always type the company into Trustpilot to see what the overall score is and the reviews. If the score is bad, I abandon. However, on this occassion, I decided to go against my normal approach and bought a handbag. The reason I did this was 1) I've been looking for a gift for my friend for her 40th for around £40ish mark, I had dithered about what to get for so long and I was running out of time, so I thought I am, jsut going to chance it and 2) I felt I had seen these handbags in shops/litle boutiques, so felt I had seen the products in the flesh.

Anyway, I ordered the handbag yesterday and added some personalisation to the strap. The gift also had a free option for a personalised bag. I went for the express delivery, as I need it by saturday and it arrived this afternoon, well packaged and to the eye the bag looks gorgeous and the personalised gift bag is such a lovely touch.

I cannot comment on the durability of the bag, but everything else, I cannot fault. I hope my friend likes it!

I can see me buying further gifts for friends and also myself from here in the future.

The website was also very professional and I really liked how it showed where and how the personalisation would look.

Such poor quality. Bought a clutch bag for a wedding and an hour into the wedding I noticed all the stitching coming apart. I hadn’t kept a receipt because on arrival it looked fine and so without that they won’t refund or replace.
Their website shows off all their 5* reviews on Feefo but funny they’re not boasting about their reviews on here!

Bought the small handbag with detachable strap mid January from a small retailer and already the stitching holding the clasp at the side has come apart, rendering the bag useless. I have only used a handful of times but no longer have the receipt. I feel that the metal clasps are too heavy to be supported by the stitching and it is a poor design.