Kate's Clothing Omdömen 

247
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Always a pleasure ordering from Kates! Its normally a massive order of hair dye and a few bits on top. I like to grab something in the sale every so often. Theyre a hard working bunch and my orders ar... Se mer

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Betygsatt 4 av 5 stjärnor

Took a week to be dispatched, one item out of stock due to system error which was sad, and slightly delayed by Royal Mail as well, but excellent customer service and very high quality, stylish clothes... Se mer

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Betygsatt 5 av 5 stjärnor

I've recently dramatically changed size, and Kate's was wonderfully supportive at recommending what I should do when things don't fit and are SUPER popular. Also happy to respond (when possible) about... Se mer

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Betygsatt 5 av 5 stjärnor

My favourite shop ever! I am a cuddly-sized lady in my 60's who has lived in biker/rock chick clothes but had the horrendous task of balancing my look with my size and age. Probably the first generat... Se mer

Företagsinformation

  1. Skobutik
  2. Butik med hårprodukter
  3. Herrkläder
  4. Damklädesbutik

Skrivet av företaget

Gothic Clothing and Alternative Clothing - Kate's brings you the best selection in the UK with super fast delivery and truly excellent customer service. We bring you the latest in gothic fashion from great brands such as Gothic Attitude, Necessary Evil, Dark in Love, Punk Rave, Devil Fashion, Hell Bunny and Killstar to name but a few. Between our tight knit team we live and bleed subculture, and live the alternative lifestyle to the fullest. This is not just our day job, it's our way of life too and that's why you can always count on us to have the freshest, most inspiring, most fashion forward clothing and accessories from all the best brands in Gothic clothing and Alternative clothing.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

247 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(247)

14 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Great service

Great service! Very helpful, kind and timely. I would definitely recommend Kate's Clothing to someone interested in buying goth or alternative merchandise. :)

3 januari 2018
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Svar från Kate's Clothing

Thanks so much for your kind review Nikita :)

Betygsatt 1 av 5 stjärnor

Jeg fik en jakke af mine børn og min …

Jeg fik en jakke af mine børn og min mand 27. april 2017 på min fødselsdag. Jeg havde den på 2 gange, hvorefter hægterne simpelthen knækkede på jakken. Jeg undersøgte hvad sådanne hægter koster og de ligger omkring 45 kr. stk pris. For at få ens hægter må jeg skifte alle 10, hvilket vil være lige så dyr som en ny jakke!
Så jeg skrev en reklamation til Kates Clothing.
Men!...de svarede at varen var: "outside of both our faulty returns policy and distance selling laws we're unable to offer a full refund" ...de ville dog give mig en tilbagebetaling på 15 GBP(ca. 190 kr.)!!!!! Så jeg kan nu købe ca. 3 - 4 knapper! - bruge ca. 500 kr. mere og gøre arbejdet selv på en jakke jeg har haft på 2 gange og har haft i 7 mnd. Sidst jeg købte en kjole hos dem, var den helt skæv i syningerne og der havde jeg også bøvl med dem. Vi har handlet der flere gange, venner er anbefalet siden ....... men det stopper NU!

9 december 2017
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Svar från Kate's Clothing

Hej anja

Vi beklager virkelig, at du har haft en dårlig oplevelse med det produkt, du købte hos os - da denne jakke blev købt hos os i april for mere end 6 måneder siden, ligger den uden for returvinduet, men vi tilbød en delvis restitution, selvom vi en meget lille firma, og det kan være meget dyrt for os. Vi tager kundeservice meget seriøst og vi forsøgte vores bedste for at hjælpe, men når en klage blev foretaget så sent efter at have købt et produkt, er det meget sværere for os at løse eventuelle problemer. Vi håber at du stadig vil handle hos os i fremtiden, da problemer som dette er sjældne, og vi gør vores allerbedste for at løse dem så godt vi kan. Vær venlig at acceptere vores undskyldninger igen, at du har haft en dårlig oplevelse hos os.

Betygsatt 5 av 5 stjärnor

Thank you Kate's!

Excellent service, fast & free delivery and a generous reward points system. Will definitely be back. Thank you Kate's Clothing!

13 november 2017
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Svar från Kate's Clothing

Thanks so much for the lovely review Sarah! :)

Betygsatt 5 av 5 stjärnor

Gotta love it!

Gotta love it!

Excellent service on all fronts! :D
Even with the slightest of troubles they are there in a snap :D
One of the best online shops i have ever encountered, will definitly continue using their site!

30 september 2017
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Svar från Kate's Clothing

Thank you Mariette! :)

Betygsatt 5 av 5 stjärnor

Great Customer Service

I dont normally bother to review companies but I felt KC was worth the effort. After returning some items that didn't fit, ordering more, and then having problems with hair dye exploding in the post, their customer service was brilliant all the way though.

13 september 2017
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Svar från Kate's Clothing

Hi Chelsea, thanks so much for your kind review! Apologies that things didn't go super smoothly with your order but we're glad you were happy with our service nonetheless. :)

Betygsatt 2 av 5 stjärnor

Difficulty contacting your company to seek help

At the moment, I am very unhappy about one thing. I ordered an item with my address as the billing address and my gift recipient's address as the shipping address. I checked and confirmed this several times. I even got an email confirming this. Then, after I paid and finished the order, I immediately got an email telling me that it was being shipped to me, not to the recipient of the gift whose address had been listed as the shipping address. But here's my major complaint. The email said, "Any queries at all, just get in contact. We're here to help." But it doesn't give me an email address or a way to contact anyone online. It gives a mailing address in Birmingham, England. So, if I sent a letter from where I am in the United States, I can only imagine that it will be received long after the item is mailed to me. This does me no good. I could do an overseas telephone call, but why should I do such an expensive inefficient mode of communication? Why can't the consumers of Kate's Clothing get in touch with the company in a way that doesn't cost money and that also happens instantly?

6 september 2017
Omdöme utan inbjudan
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Svar från Kate's Clothing

Hi Peter,

We are very sorry to hear that the mix up happened with your address and that you haven't been happy with the service provided. We do not alter the addresses at all, once they have been entered in the shipping labels are automatically created by our website according to what the user has entered. We can only imagine that this was a problem with PayPal overriding our site's information about your address details, which is rare but has been known to happen on occasion, so we are very sorry about this.

We are also sorry that information about how to get in touch was not clear from our e-mail. In future please be aware that we have a Contact Us page on our site in the Info section, which lists our e-mail address, and also has a contact form you can fill in there and then. You can also simply reply to any e-mails from us and we will receive those into our customer service e-mail inbox, and all e-mails are responded to the same day.

Again, we apologise for the inconvenience caused and if you still need to get a hold of us about your order, our e-mail address is contact@katesclothing.uk so please do let us know if we can help you in any way.

Betygsatt 5 av 5 stjärnor

I’m happy with this store

I’m happy I've found Kate’s Clothing store. They have a great variety of products for every mood and occasion. All of these products are of a great quality. Highly recommended!

29 augusti 2017
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Svar från Kate's Clothing

Thanks for your kind review Cecilia! :)

Betygsatt 5 av 5 stjärnor

Scull leggings

Bought the scull leggings for my granddaughter in the sale and the quality is excellent and she loved them, very good company will definitely look out for more bargains from this shop.

23 augusti 2017
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Svar från Kate's Clothing

Thank you so much for the kind review :)

Betygsatt 5 av 5 stjärnor

Kate's Clothing are a wonderful company

Kate's Clothing are a wonderful company to deal with.
My order was handled very quickly and came in only a couple of days.
They are perfect for anyone looking for something different, a bit special.
My daughter is a Goth and she found a couple of dresses that she has put together to be her prom dress for next year.
If you want clothes that show the real you, Kate's Clothing are the site to use.

11 augusti 2017
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Svar från Kate's Clothing

Thank you so much for taking the time to give us this lovely review! We're so glad you and your daughter have been happy with our service :)

Betygsatt 5 av 5 stjärnor

Absolutely delighted

Absolutely delighted, superfast delivery and totally in love with all 4 products I ordered...will deffinately be ordering again

10 augusti 2017
Omdöme utan inbjudan
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Svar från Kate's Clothing

Thanks for the lovely review Lianne :)

Betygsatt 5 av 5 stjärnor

Customer services are excellent and …

Customer services are excellent and extremely helpful if there are any issues. Products are varied and at a fair price. The deals on adding free shipping or a free gift depending on how much you spend is a nice touch and makes shopping with Kate's Clothing an even more pleasant experience, would highly recommend this company!

9 augusti 2017
Omdöme utan inbjudan
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Svar från Kate's Clothing

Thank you so much for the kind review! :)

Betygsatt 5 av 5 stjärnor

I love this store

I love this store. Their customer service is excellent, their delivery is fast and always well packaged, and their prices are very competitive. I always shop here for gifts and personal items and have never had an issue.
I always recommend these guys to friends :D

2 augusti 2017
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Svar från Kate's Clothing

Thanks so much for the kind review Andrew!

Betygsatt 5 av 5 stjärnor

Not only do they sell some lovely …

Not only do they sell some lovely clothes but I've never had an issue with their customer services. They have gone out of their way to get returns labels to me as I don't have a printer and carried out every request. I've been buying from here for a number of years and everything has always been great

23 juli 2017
Omdöme utan inbjudan
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Svar från Kate's Clothing

Thanks so much for your kind review Olivia! We're really glad you're happy with the service :)

Betygsatt 5 av 5 stjärnor

Great Clothes, Delivery Times and Customer Service!

Kate's Clothing has a large range of very affordable alternative clothing, at very reasonable prices (especially the sale items!). They were quick to update me on my order and delivery status, and the clothes arrived very quickly, and all look brilliant. I will be definitely be returning in the future!

10 juni 2017
Omdöme utan inbjudan
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Svar från Kate's Clothing

Thanks so much for the lovely review Amy! We really appreciate it :)

Betygsatt 5 av 5 stjärnor

Good

Cheaper than most sites and fast shipping 😊

8 juni 2017
Omdöme utan inbjudan
Logotyp för Kate's Clothing

Svar från Kate's Clothing

Thanks so much for the kind review Ami! We really appreciate it :)

Betygsatt 5 av 5 stjärnor

Excellent

Really fast service, a fair amount of alternative clothing, accessories to choose from and for decent prices

30 maj 2017
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

got this jacket for my daughter it is …

got this jacket for my daughter it is really nice and looks good, great quality especially for the sale price

21 maj 2017
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Svar från Kate's Clothing

Thank you so much for this kind review Vincenza! We are glad that you liked the jacket and we appreciate you taking the time to give us a review, it means a lot! :)

Betygsatt 5 av 5 stjärnor

The best online alternative shop!

I'm so impressed with everything I've bought from Kate's clothing, it always arrives quickly and the quality of the clothes and shoes I have bought has been amazing. Kate's clothing also has the best prices on alternative clothes/accessories/shoes from my experience of online alternative stores.

I will definitely be shopping here again in the future!

Thank you so much for a wonderful online shopping experience!

17 maj 2017
Omdöme utan inbjudan
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Svar från Kate's Clothing

Thank you so much for a lovely review Emma! We appreciate your feedback and we are really glad that you've been happy with our service :)

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