I am extremely disappointed with Karmic Skin Care’s customer service. I returned the products to the address provided by their team via email and even paid £5.70 for return postage myself. I ha... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve been using the ‘pot of gold’ for a few years now, I’m probably on my third purchase. It lasts for ages. I love the balmy consistency, it thoroughly cleanses my combination skin leaving a squeaky... Se mer
I have been buying Karmic skincare for a few years now. I particularly like the Sunlight and Moonlight serums, which are so moisturising, and non greasy. The Pot of Gold cleanser is lovely, and thei... Se mer
Very good customer service. Always respond quickly. Love the quality of these products. I have been using these products, particularly the serums, cleansers and sleepy time gel , for the last 2... Se mer
4,2
Bra
210 omdömen
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Very expensive mistake
Very expensive mistake, I brought the large bundle. At first I liked the products so put all the packaging in the bin, a few days later my eyes became very itchy after using the cleanser so I stopped using that and continued with the moisturizer and oil morning and night, after two weeks of use I developed bad eczema all over my face, I've never had eczema before, it was so bad I had to get medication from my gp. I reached out to customer service several times and have not had any reply. £160 worth of skincare now in the bin.
1 oktober 2024
Omdöme utan inbjudan
The products are awful with terrible…
The products are awful with terrible smell and left my skin itchy and sore for days / have tried to contact them at least 8 times but no response / this company is appalling and their packaging is so cheap and nasty, plastic container. DO NOT BUY. I have gone through my credit company to get my money back.
4 oktober 2024
Omdöme utan inbjudan
There are better businesses to invest your money in
I am writing this review here incase my review from their website/other sm is removed. I wish I had read Angelica's review below before I wasted my money
I bought a kit and the products stained my skin. On contacting the company I was told I cannot return the products (even the unopened/unused ones) because I bought a kit, I was told as a first time customer I should have bought 1 or 2 products to test it on my skin.
at checkout, you are lured into buying more products as the more u buy, the more discount u get. so the logical person will look at what is cheaper, buying the products separately or in a kit. this is the trap I fell into. after reading all the positive reviews I went all in. so I am now £129 out of pocket. customer services claimed my initial email had gone to their junk and they have now stopped responding to my emails.
20 september 2024
Omdöme utan inbjudan
Svar från Karmic Skin
Hi Jasy,
Thank you for your review, and we’re truly sorry that you’ve had this experience. We completely understand your frustration and would like to clarify a few points.
As mentioned previously in our email to you, our return policy excludes bundles/kits because we’ve had to manage instances where these were abused. We faced multiple instances where customers ordered full kits, tried all the products, and returned them simply because they didn’t like them. This forced us to implement a stricter policy on bundles, as we cannot resell opened products, and it’s not financially sustainable for us to accept returns on six items.
While we do offer a satisfaction guarantee, which is quite rare for a skincare brand, it’s designed to encourage customers to try 1 or 2 products before committing to more. Our bundles are heavily discounted for those who are familiar with the products and looking for a cost-effective way to purchase them.
We don’t intend to “trap” customers, and we believe our bundles provide great value for those who are already familiar with our products. While we understand this situation is frustrating, we have to be firm in our policy and fairly apply it to all. Hence we are unable to process a return in your case.
We did mention that your original email was missed in our spam folder, but we have been responding and clarified our position. We always aim to be transparent, and we’re sorry that we haven’t been able to meet your expectations.
Best regards,
Karmic Skin
This company has terrible customer…
This company has terrible customer service, I have contacted them on numerous occasions regarding a return and refund which is specified on their website as 30 days, they have not replied or even acknowledged my emails, sent to two specific addresses or Instagram DMs.
Avoid at all costs!
27 juni 2024
Omdöme utan inbjudan
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