Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I bought the hedgehog bag at the beginning of its production, but it didn't have a metal hinge! The hinge is plastic and very fragile. I asked for an exchange, but they refused! Very disappointing! Their only goal is to make money...
Horrible customer service! Totally ignoring requests.
I placed the order two weeks ago, still didn’t receive my order. Nobody answering on emails.
2 months and no response to customer service emails. Completely ignoring customers and I am not the first one. Several people, even high up in the fashion industry are reporting about this. Horrible.
Have created a Trustpilot account specifically to post this 1* review of JW Anderson as I've never had anything like it. Like another reviewer has mentioned the returns process is horrific. I purchased online without creating an account, and there is no wording anywhere on the site about how to then log and send a return. It's so gaslighting I spent 10 minutes trying to 'log in' because I convinced myself I must have had to create an account. There's a big delay between the date you order and the delivery of the package, so I couldn't remember either way.
Turns out you have to ring JW Anderson up like it's 1999. Then you get automatically assigned a pick up date - again extremely old school.
The real saga began as the warehouse for this Northern Irish designer, who I believe is based out of London, is actually in... Italy. I have never experienced that before. After 5 weeks I was wondering about my refund, turns out it is blocked in Italian customs because DHL want to confirm the value and contents. DHL repeatedly messaged 'Anna' trying to get the value of the contents. After multiple calls with DHL and JW Anderson it turns out Anna works at FARFETCH which is the distributor. Absolutely bonkers. (Worth noting I've called DHL and JW Anderson repeatedly - when DHL have said they will call back, they call back. When someone at JW Anderson said they would, they didn't.)
No one will take ownership of the situation, my return is still stuck in customs, I have no ideal how to resolve it - and nor does anyone at JW Anderson. No one at JW Anderson will also release my refund which I think they should, as this is clearly not my fault and shouldn't be my problem.
Basically avoid buying from JW Anderson if you're in the UK.. get it from Selfridges etc instead.
BE AWARE - UNPROFISIONAL
A member of JW ANDERSON enquired with us to send them a man with van to help in getting a sofa inside the boss flat. Our driver went there and left the site and we weren't paid. They are refusing to pay for no reason.
Please reply to our email and get this sorted ASAP
Horrible online shopping experience
Bought item that they did not ship but then refuse to refund. Too bad that JW Anderson, who is a great designer, has such a bad online shopping organisation
I’m trying to make a return and it’s a ballache! The order doesn’t appear under my account online so I’ve had to email them, they book the return in for an inconvenient time without first asking me, I ask them to rearrange which apparently means I now have to get new labels!? Who under the age of 50 owns a printer anymore? The courier can’t bring them (FYI even lower price point high street stores like Arket’s courier bring their own labels for free if you can’t print) and JW refuse to let me use the return labels that came with the package! They tell me to visit a DHL drop off store but there isn’t one convenient/close, so I’m stuck in this back and forth hell! FYI this is my first order from JW’s site, I love the clothing generally but will never buy from them directly again :(
TWO pairs of chain sliders broke within the first or second wearing. The first pair, the shop replaced. The second pair I reported directly to JWAnderson who have done NOTHING! Complete junk - lacking in quality as a product, and arrogant to ignore customer care! Photographs available
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
