Jumpzone Omdömen 

We attended an autism-friendly session for my brother’s birthday. We were told when booking that the session was inclusive and suitable for everyone.

Unfortunately, a staff member (young woman with pink hair) was extremely rude and confrontational towards me, accused me of things I wasn’t doing, and repeatedly threatened to “check the cameras.” I could also hear her talking about me to coworkers, which was very uncomfortable.

This was meant to be a supportive, inclusive environment, especially for an autism-friendly session, but the experience was stressful and disappointing. Staff professionalism and respect seriously need improving.

A really awful experience from start to finish. Party host was extremely unfriendly to children. Told them to listen to safety briefing they couldn't hear at all due to extreme background noise. Food was late coming out an then were trying to do cake while birthday boy was in the toilet and was rushing us out telling us they need another party in. Absolutely hacked the cake and was throwing broken pieces onto plate for kids. Told my older son to shut up when he raised his hand to ask a question. Toilets were filthy. 500 euro for a party of 16. Disgraceful

Kids enjoyed

Unprofessional, untrained and unpleasant staff. Including the manager.

I wouldn't trust them with my children unless you don't care for your child.

1 of 5 stars is too much.

Brought my cousin recently,
Had a great time with the activities, but staff weren’t too lovely, food didn’t seem fresh.

Major health and safety issues and appalling customer service.

My son was at a birthday party in Jump Zone Liffey Valley on 22 June 2024. During one of the activities there was an accident, which my son reported to the party host straight away. There was no first aid provided to my son and he was sent back to continue on with the activities until the end of the birthday party. I, as a parent and other parents weren't even notified of the accident by Jump Zone. It seems that Jump Zone was trying to hide any signs of an accident. I only found out when my son sent me a WhatsApp message to say that he is in pain. I was in shock. This is when I raised my concerns over the phone, the first aid responder appeared and asked other parents on premises to sign the paperwork that I haven't even seen and received a copy of it. After conversation and recommendations received from the first aid responder I had more concerns and questions.
Next day we went to the hospital - fractured finger and a cast, this is what we came back home with.
When I logged a complaint (the complaint procedure doesn't exist in Jump Zone) and requested accidents and injuries policy, it appears that all the steps in their in-house procedure document weren't followed. To my query why first aid wasn't provided to my son, Danielle (the manager) replied that my son refused it, which isn't true, as my son came over to the party host to report the accident and asked for help. However, even if he had refused it, he is a minor and not able to make these decisions. Jump Zone is responsible for following the accidents and injuries procedure document and notifying parents, however, it wasn't the case.
There was back and forth communication and face to face conversation with Danielle after which I realised that they don't care. There were no apologies and acknowledgement of their failures. They are so used to these scenarios and the fact that there are no consequences. I have asked to speak with one of the company directors, as I don't think they're aware of what's going on in their business and Danielle refused to arrange that.

It's still ongoing. I'm trying to find the right home for this accident.

Please think twice before considering bringing your kids to this place.
This place no longer exists for my family. I can't believe that a customer and kids orientated place can blame minors for refusing first aid and this is a business approach that Jump Zone is practising.