JT Dove LtdOmdömen 

Decent range of goods but unreliable, inefficient customer service.
Ordered a bulk bag of crusher run which was to be delivered on the Wednesday but received type 1 sub base. Refused delivery.
The "resolution" from them was to deliver my order on the Friday.
This is not a resolution. It's a massive mistake costing time, money and planning for the customer. Throwing a job behind schedule. Because they made a mistake.

I ordered a dumpy bag of children’s bark clippings from JT Dove Sunderland on 20th June for delivery on the 23rd. I waited in all day and no delivery arrived so rang them at 3.00pm to ask what was happening. The lady I spoke to said they should have arrived by now and everyone has gone home. She stated the 23rd was a preferred delivery date!! I explained to this lady a picked the 23rd because it came up up as an available delivery date and I need them that day as I was off work. She waffled on that it might not get delivered on the date you pick !! How the heck does that work !! Basically they want to deliver when they want to deliver not the customer. Absolutely shocking customer service not even a phone call to say it wasn’t arriving. These are the basics of customer service which clearly why JT Dove have such a poor Trustpilot rating.
I asked for my money back if it doesn’t arrive in 48 hours the C.E.O. Will get a nice little letter of complaint from another unhappy customer.

Top quality service & delivery from
JT DOVE (Bishop Auckland Branch) Jacob was extremely helpful & smiley Delivered our order down the slope to our side access making it easier for me OAP Delivery is free over £50 saving me time & fuel Previous delivery from Hexham Branch was exceptional too with the driver bringing the OSB direct to our house They have become our GoTo for timber supplies Highly recommended 👍

Dropped me right in it!
Due order to be delivered today (Wednesday) following an order placed online Sunday evening. No correspondence from them until expected delivery day when they dropped the bombshell and said they wouldn't be coming until tomorrow. Guy on the Web order line couldn't care less that it has caused me additional costs. Whacker plate due to be returned tonight. What a waste of a day's hire. Don't know when I can rebook it out. Lads have wasted a days labour. Total s*** show. Not be using again. There's the obvious reason why they offer free delivery. They are unreliable!!!

I recently bought a couple of manhole frames and covers from Dove's at Consett. I had to return them a few days later to get a different product. The service I received at this branch was excellent particularly from Arthur behind the sales desk. Prices were very good as well. So overall it was a very good buying experience.

Avoid Doves Ltd Birtley. Delivery never arrived as agreed, no proper communication, and false claims that contact attempts were made.Cost me money paying a contractor for wasted time. Very poor service and completely unreliable,emails sent and no response at all , terrible experience i will not use again and I not recommend.

Be careful if ordering on line,stock may be shown as available,order and delivery day will be acknowledged but when delivery due nothing turns up.On chasing informed "on line stock cannot be relied upon ",no answer when asked why I was not informed that delivery would not be made.Totally inreliable,item is still showing as available even though branch has no stock,pathetic,organisation needs a good kick up the proverbial.

Waited in 2 days for delivery that has never arrived after being constantly lied to on phone calls, saying it will be here today. I advise not to use this company at all. will request a refund and then take it to Trading Standards.

While fitting our own bath we visited Doves in Marske for plumbing parts , copper pipes, fittings, help and ideas this we received in full .
Absolutely fabulous service , Sam behind the counter was an absolute pleasure to do business with . Her comprehensive knowledge of product and insight in fitting was a great help .
Thank you Doves in Marske by the Sea.

Absolutely horrendous customer experience.

Laminate flooring they sold us failed in two rooms in multiple areas including zero traffic areas under furniture etc. Called Birtley store where the product was purchased and was advised over the phone that they don't keep a record of sales/payments/orders.

When we advised the call handler (Angus) that order history must be kept for legal reasons (such as tax purposes) they advised again they don't keep a record and refused to look for the order before advising it must have been bought from a completely different company altogether. We have proof of the payment to JT Dove and the date JT Dove collected this payment they refused to acknowledge.

We managed to find a contact of a manager at another JT Dove store via a friend of a friend who has a large trade account with them. This manager found the order-that the Birltey store claim aren't kept-, and advised a rep would need to view the floor to see the faults. The manager also advised this would need to be arranged via the store the product was purchased from (the Birtley store), and provided a managers name to contact (Liz) and arrange.

Called Liz, who responded immediately by saying in a sarcastic tone "I was expecting this call because my call handler, Angus has gone out of his way to find the order". Same handler that originally told us JT Dove don't keep records and subsequently refused to look for one.

They then said the previous manager we spoke to had given false information and we must pay up to £400 (more than the value of the floor) to have the floor viewed. They advised that this was required by the manufacturer.

We called the manufacturer who advised that JT Dove has no right to charge £400 to view the floor, or the right to advise or instruct that a third party must view the floor. They advised that a rep of their own would need further info and then potentially need to view the floor which was what the manager-that the Birtley store accused of providing incorrect info- had advised. They then advised JT Dove should have no involvement in that process whatsoever and have began the process of rectifying themselves instead.

So the Birtley store, involving multiple members of staff have:

- Sold faulty goods (appreciate this will have been unknowingly at point of sale but subsequent actions and dishonesty doesn't help)
- Advised a customer, who's money has been taken, that JT Dove keep no records of orders/payments
- Refused to help/locate an order
- Advised that another store, who had helped us and whose information matched the info provided by the manufacturer, were lying to us
- Advised it would cost more to have the floor viewed than the floor cost to purchase, and blamed the manufacturer for this cost despite the manufacturer confirming all their rep needed was additional info. Presumably because teh Birtley store refused to take any.

From outset the Birtley store has been repeatedly, and maliciously dishonest to such an extent that they are refusing to acknowledge processes, such as basic record keeping, as well as fabricating the processes and requirements of the manufacturers who's products they supply on their behalf.

Total farce.

I needed one 8ft fence post and some clips with delivery it was a LOT cheaper than BQ or Wickes £4.98 delivery is a steal with a two day wait,also saved messing up my car.
Will definatly avoid Bq and Wickes from now on.

Orderd timber on sale picked a devilery date payed for you then day after I get call saying mistake with pricing didn't offer same type wood as substitute just refunded me very frustrating as needed the timber that day never use this company again

Visited Sunderland (Nordstrom) and South Shields branches today looking for a toilet seat. Got 'above and beyond' service at both sites. Thanks

Sublime service all over. A great price for the large 800kg bags, free delivery on the day of my choice, and the delivery driver was outstanding. Very friendly, helpful, but more importantly, he did his job to perfection when it came to safety with delivering the product I ordered. I highly recommend JT Dove and I certainly know where to go in the future, for any more gardening products that I may need.

Shocking customer service. My delivery date was changed to 2 days after original date. I had booked a joiner to do work for me so as you can imagine I wasn’t best pleased. But the attitude from the Dove employee I spoke to in South Shields was so aggressive and abrupt, so rude. I have sent a complaint which I wouldn’t normally do but his behaviour was so disgusting I felt I had to. If that is your customer service then you seriously need to rethink. No apology, nothing.

I had a problem with my order & delivery date, and I was a little unhappy with Doves, but after a phone call to Liz Adams, (New account manager) she sorted everything out for me. I will certainly use Doves again.
Mo Eyeington

I really don't think they want to sell anything!
I wanted a full bathroom, fitted furniture, shower and bath, taps, eveything for a full bathroom right down to radiators and pipe, around £6-7k I was expecting,
Went into Consett store on a Friday and asked for a quote (my builder recommended using them) they said they would get back to me with a quote, they didn't. I called in the following week and asked for it, they said again they would email it, nothing. 2 days later I called back in, again they said they would email it.
I ended up going elsewhere, the day after I'd ordered and paid elsewhere a quote came in from them, far too late and for only a toilet and units nothing else!
*Edit to the porcelain tile issue, now a girl there is really going out of her way to help, so nice, changed rating from 1 to 3 star as couldnt be more helpful now, Thanks

Very helpful from the point of ordering to the delivery of the product. On day of delivery driver called to confirm drop off point.

Would recommend the company and their helpful staff.

Called in to Birtley branch today after door from kitchen into garage broke spoke to Shaun he went into the back storeroom and returned with a replacement pair of door handles fit perfect. Great service from JT Doves

Wrong order delivered then to compound matters they redeliver the same incorrect order. Other than the same delivery guy who realised this error, no phone. Alls back as promised and no replies to emails. Left with blocks I don’t need, an unfinished product and a complete sense of disappointment with this company!