JSAUX Omdömen 731

Customer Support was super easy to deal with! The Switch 2 Case purchased was great but one of the joycon covers broke with a small crack after some use. A replacement part was shipped quickly. When the replacement was received, the opposite joycon cover broke & Customer Support was very quick to send another replacement. Super happy!

Absolutely delightful people, really responsive and helpful! As long Jsaux have people like these they have my business and recommendation

This company has decent products at reasonable to great prices. There customer services folks are responsive and helpful. The problem is that given thier location is China, they are a logistical nightmare for US customers. Shipping takes a relatively long time, tracking system is confusing (both English and Chinese version), communication with customer service is on a 12-hour time difference, and returns are cost prohibitive (not to mention a possible restocking fee). These guys would better off utilizing a third party (i.e., Amazon) to move all thier products (sales or otherwise). Hopefully, that wouldn't impact prices to much.

Once again, i have come back to jsaux in order to buy a protective case for my NS@ , which through the days one of the controller case cover broke on the top, causing this one not stay on the controller and just slipping off. I contacted JSAUX , and once again i got the response you would be expecting: " We are sending a replacement of it". So once again i got the support and caring for customer like us. Thanks JSAUX sure once again i will go back to you guys for new gadget

Best customer support for an online store. Nina was very helpful and my broken data blocker was replaced within a week after reaching out to them. Will definitely recommend purchasing or search JSAUX before looking at other online outlets.

One of the best customer support.

I only encountered an issue with one product from JSAUX so far, wasn't going to reach out to the support and find another product, but decided to give it a shot and they never let me down! the support team "Nancy" to be exact was very helpful and made it easy for me. Thank you.

It’s a shame that my one-month-old wireless charger came apart, but Customer Service was easy to contact replying with quick, competent, and helpful hassle-free solutions.

Great customer service - emailed as a product I bought (switch 2 grip) had broken and therefore needed replacement.
Replied same day and offered to send replacement for free.
Spoke to Nina from support team

I bought the modcase with battery pack kit to go onto my steam deck and a few months later the kickstand broke and so I asked if I could get a replacement and the support team was nice it takes them a bit to get around to you if your in another timezone but there really nice and quick when they do I was able to order another kickstand without needing a whole other case and so im thankful for this wonderful experience

Had an issue with a switch 2 case, customer support was extremely helpful and after a few messages (all within the same day), they decided to send me a replacement. Easy to talk to, fast response time, great customer service.

Ottima assistenza, cordiali e puntuali.
Prodotti TOP !!!

Consigliatissimo

Great experience overall. There was an issue with the order, but customer service resolved it immediately. The product is excellent and offers great value for money.

It was a wonderful experience!
First of all, they answered to my email in 24 hours (if I replied almost-instantly, they replied in 1-2 hours).
Then, they offered to replace the broken parts of my order, without too much hassle (like others would do), thank you about this!

Currently, the items are not shipped yet, but customer support told me, it's expected to ship this week! I am really excited for the items!

Overall, customer service is really good, their products are unique, I found their item best for my budget (and comfort too), however their shipping times can be slow, but they make a notice for you at the item's order page (so I expected it).

What a unique company

Customer service is out of this world, I had a small piece missing from an order of screen protectors, Jsaux offered a replacement for the entire thing, all standard stuff. After I managed to install the screen protector without the missing piece I didn’t need an entire replacement, so instead Jsaux arranged a discount for a carry case.

No wastage, no excuses, just pure customer service.

Truly epic

Mi producto dejó de funcionar me puse en contacto con ellos me respondían súper rápido y al tener garantía me llegó el producto en 48 horas. Muy buena empresa y amabilidad y siempre intentando encontrar la solución 10/10

I had an issue with one of the controller grips breaking at a weak point. I mentioned the problem to customer service as I had been pretty delicate with the product itself and was hoping for a replacement. Response was quick and I got my replacement about 2 weeks later. Very friendly customer service and it all got handled pretty quickly.

The charger is excellent, convenient with the dual USB and USB-C options, and also aesthetically pleasing (the shade of blue). My product had a defect and they replaced it promptly after I wrote to customer service (despite more than a month had passed).

I love the Switch 2 case and grips. After several months, a small crack happened on the right joycon grip, causing it to be loose but functional. The JSAUX team was attentive and quick to send a replacement under my warranty.

Great customer service needed a new strap for my modcase.