From the day I visited the showroom in Chester to going for a proper road ride today, I can honestly say I'm 100% impressed and overjoyed I can cycle again, when I thought my days were over. Somehow... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visted the new Chester showroom. It was rather hard to find initially, but after being guided in I found the Chester Jorvik showroom. Make sure you you read the signs for Central trading estate a... Se mer
My trike was stolen and I was devastated but Jorvik did much to boost my confidence in claiming on the insurance and in choosing a replacement model. I've lost count of the number of times I've contac... Se mer
Företaget har svarat
My visit to York really helped me to choose my trike. I still find road cambers a bit challenging, but getting easier. The only problem is the battery charge lights only show 75% when charged. The... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av hjälpmedel för personer med funktionsnedsättning
- Cykelaffär
- Leverantör av medicinsk utrustning
Skrivet av företaget
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Kontaktuppgifter
North unit Millfield Industrial Estate, YO19 6NA, York, Storbritannien
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4,7
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service from Jake.
Jake was welcoming and clearly had excellent product knowledge. What made him exceptional was his previous experience working with mobility challenged people such as my self. He really made the difference in being able to assess my needs and show me the best options from the Jarvik range. The facility was immaculate and I was able to ride the bike around the factory unit. All questions were handled well and I was able to leave there with every bit of knowledge I required. Did I buy a trike? No not yet but I was impressed with the build quality of the trike and the ride experience. It’s a matter of making the right decision now. BUT….i was able to leave the showroom without having been pressured into a decision. Which was great and full credit to Jake. I will make a decision in the next few days but it will be a Jarvik or nothing.
1 juni 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you for taking the time to share such a detailed review.
We're delighted to hear that Jake made such a positive impression and that his experience and understanding of mobility challenges helped you find the most suitable options. We believe that taking the time to understand each customer's individual needs is essential, so it's wonderful to know you felt listened to and well supported throughout your visit.
We're also pleased that you enjoyed the opportunity to test ride the trike and that our facilities and product quality met your expectations. Most importantly, we're glad you felt comfortable exploring your options without any pressure to make an immediate decision.
Thank you for your kind words about Jake—we'll be sure to pass on your feedback to him. We appreciate your consideration of the Jarvik range and look forward to helping you further should you have any additional questions while making your decision.
We wish you all the best and hope to welcome you back soon.
The Eastleigh shop
We used the Eastleigh shop. The two members of staff were excellent. We were shown the trike we wanted by the gent (sorry name has completly gone) who is an excyclist. Have to say, he was a walking cycle manual, very helpful and knowledgeable with a great person to person approach which is a must have. Now just waiting for the trike to arrive, we live on the Channel Islands so a bit of a way to deliver. Would recommend this business to anyone looking for a trike.
22 maj 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had a positive experience at our Eastleigh showroom and that our team were able to help you find the right trike.
It's especially pleasing to hear your comments about our cycling specialist. We'll be sure to pass on your kind words—his knowledge, experience, and customer-focused approach are qualities we're very proud of.
We appreciate your patience while your trike makes its journey to the Channel Islands, and we hope it arrives with you very soon. Thank you again for your recommendation and for choosing us. We look forward to hearing how you get on with your new trike!
Excellent seller
Excellent seller! Friendly, honest and very responsive. The tricycle was exactly as described and the whole transaction was smooth and easy. Highly recommended! ⭐⭐⭐⭐⭐
23 maj 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you for the wonderful review! I'm glad you're happy with the tricycle and that the transaction was smooth and easy. It was a pleasure doing business with you. Enjoy your purchase! 😊
Although there was a delay in…
Although there was a delay in delivery, and I could not have my preferred colour I am extremely pleased with my trike and also impressed with the quality. I am looking forward to using it this summer.
12 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for your patience and understanding regarding the delivery delay and colour availability. We’re delighted to hear that, despite this, you are extremely pleased with your trike and impressed with its quality.
It’s wonderful to know you’re looking forward to enjoying it over the summer, and we hope it brings you many happy and comfortable rides. If you ever need any help or advice, our team is always here for you.
After having a test ride at home I…
After having a test ride at home I loved the tricycle Sam was amazing explaining everything.
12 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for your lovely feedback! We’re thrilled to hear that you enjoyed your home test ride and that Sam made the experience so informative and enjoyable for you.
Making sure our customers feel confident and comfortable is very important to us, and we’ll be sure to pass your kind comments on to Sam. We hope you have many happy rides ahead on your new tricycle!
Sam only deals in solutions not problems.
Can not recommend Sam( the tech man) at Jorvik highly enough!
He talked me through the issues I experienced trying to set up my new trike. He even recorded a short video to assist with accessing and resetting a pass word to enable me to tailor the power settings on my trike.
26 maj 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your kind words and recommendation. We’re delighted to hear that Sam was able to help you get your new trike set up and working the way you wanted.
Providing clear, friendly support is something we pride ourselves on, and it’s great to know that the video guide and troubleshooting assistance made the process easier for you.
We’ll be sure to pass your feedback on to Sam — he’ll really appreciate it. Enjoy your new trike and happy riding!
We recently had the pleasure of…
We recently had the pleasure of visiting Jorvik Tricycles in Southampton and the experience was truly outstanding.
From the moment we arrived, the level of service was the best. A special mention must go to Terry, who was extremely helpful throughout the entire process. His expertise,patience and genuine commitment to ensuring we had exactly what we needed made all the difference. He took the time to answer all our questions thoroughly and giving invaluable guidance without making us feel rushed.
If you are looking for great customer care, we can not recommend the Southampton branch highly enough.
Thank you Terry for a fantastic experience.
23 maj 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience at our Southampton branch.
Terry will be especially pleased to receive your kind comments. We take great pride in providing knowledgeable, patient, and friendly service, so it’s fantastic to know that his support made such a difference during your visit.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
We look forward to welcoming you again in the future. Thank you once again for your lovely review!
Good technical backup
Good technical backup. Kept up todate on purchase /delivery process. The trike is fantastic meets all of my expectations.
12 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for your wonderful feedback.
We’re really pleased to hear that you felt well supported throughout the purchase and delivery process, and that our technical backup has been helpful.
Most importantly, it’s fantastic to know that the trike has met all of your expectations. That’s exactly what we aim for.
Wishing you many enjoyable rides ahead, and remember we’re always here if you ever need any assistance.
Awesome bike. Poor communication by Jorvik
Rang Jorvik up to purchase the JMT 3 250W in green. I mentioned I had a herniated disc and was told by the lady that I would get the VAT knocked off. Brilliant. 3 days went by and I heard nothing, so I rang and was to " there was no one from dispatch in,however we will ring you back today" ( I rang in the morning). 3pm I rang them as I heard nothing but was told that there was a problem with the order and I could have the bike in red but it would take 2 weeks as it will need modifying. WHY DIDN'T SOMEONE RING ME TO TELL ME. I shouldn't have to ring them to find out!! 2 and a half weeks later there courier arrived UNANNOUNCED!! ( which seems to be a common complaint) with the bike in a box mark "fragile" and " do not drop on edge" I was expecting the box to be horizontal on a wooden pallet, not vertical!!! I have a poor back which is why I got this trike. How the hell was I going to get bike out! Luckily my elderly neighbour has a better back the mine, managed to push the box over. The bike is amazing, apart from who ever put battery holder in, put it in too low so I couldn't get the release key in. I did send Jorvik pictures and how I solved the issue however ,no one got back to me to thank me for resolving the problem. Jorvik, you need to communicate with customers allot better
11 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you for taking the time to share your feedback. We’re very sorry to hear that parts of your experience did not meet your expectations.
We appreciate your frustration regarding the communication around the colour availability and delivery timing, and we understand how important updates are when waiting for an order. While unforeseen stock and modification requirements can occasionally arise, we do agree that clearer communication would have helped avoid disappointment.
In relation to delivery, our trikes are securely packaged to protect them during transit, and we are sorry to hear the courier arrival was unexpected. We always aim for deliveries to be as smooth and convenient as possible, particularly for customers with mobility or health concerns.
We’re pleased to hear that you are enjoying the trike itself, and we also appreciate you taking the time to send feedback and photos regarding the battery holder position. Customer feedback is genuinely valuable to us and helps us continue improving both our products and service.
Thank you again for your comments — we will certainly take them on board as we continue working to improve our customer communication and overall experience.
Jorvik Drakkan II - Visited the Southampton showroom
Visited the Southampton showroom. Very impressed. All the models were available to view and try. Indoor track is very good.
Customer service excellent. Terry took us through the bikes and got us riding around in no time with a very pleasant relaxed demeanour.
Bikes seem very well made, stable and quite powerful. I did not feel pushed into making a purchase but Ordered 2 anyhow, now we just have to wait.
If your looking for a well made, stable tricycle I think this might be the one
26 maj 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you for such a wonderful review. We’re so pleased to hear you enjoyed your visit to our Southampton showroom.
It’s great to know you found the indoor track helpful and had the opportunity to view and try all the models in a relaxed environment. Terry will be especially delighted to hear your kind comments about his customer service and support.
We’re also very happy to hear the trikes impressed you with their build quality, stability, and power — and even more excited that you chose to order two!
Thank you again for your trust and support. We’re looking forward to getting your new trikes to you and hope they bring you many enjoyable adventures ahead.
delighted with my Trike
I had wanted one of these trikes for a couple of years, have seen people out and about on them in the area where I live and when I spoke to them they all seemed happy with the trike, zero negative reviews (I spoke in person to 4 owners). I even got to try one and loved it from the first push of the peddle. Glad I got one, great service, lovely people and people are important because I know I have support if for some reason something goes wrong. Quick delivery, and clear communication, Trike arrived with minimum fuse and the last 5% put together was simple. Arrived charged so I was off on an adventure straight away. Delighted.
12 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you so much for taking the time to leave such a thoughtful review. It really means a lot to us.
We’re delighted to hear how long you’d wanted one of the trikes and that your first ride confirmed it was the right choice for you! It’s especially lovely to hear that other owners in your area helped give you confidence before buying.
We always aim to provide friendly support, clear communication, and an easy setup process, so it’s wonderful to know that everything from delivery to your first adventure went smoothly.
Wishing you many happy miles and adventures on your trike !
Terry answers the phone at once and…
Terry answers the phone at once and gives excellent guidance on technical issues or on any other other subject related to Norvik Tricycles
22 maj 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thankyou so much Charles. I have passed this back to Terry
Svar från Jorvik Tricycles of York Ltd
Thankyou Stan I have passed your lovely feedback to Poppy
Easy purchase and delivery
Easy purchase and delivery. Setting it up was OK.
Customer Service is good.
My JMT13-2 is AWESOME.
Plenty of pedal assist so I'm thinking of adding the trailer for my off road expeditions with ham radio.
3 april 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you for the fantastic review! We’re so pleased to hear the purchase and delivery process was easy and that our Customer Service team looked after you. It’s great to know you’re enjoying your JMT13-2 and making the most of the pedal assist. The trailer sounds like a perfect addition for your off-road ham radio expeditions — what an adventure! Wishing you many more enjoyable rides ahead. 🚴♂️📻
Drakkar II
Ordering my Drakkar II online was a doddle, the delivery date was a little vague to begin with but after getting in touch with the lovely peeps at Jorvik, Einar (Norse for lone warrior) was delivered a month later. He arrived very well packed.
I'd never ridden a trike before, and over 30 years ago since I rode (and fell off) a bike. I was hopelessly naïve in assuming the trike would be a passive ride. It's not. The first day was a mix of exhilaration and fear. I don't think there's one flat road in our village, so I had to learn on a slope, this was a challenge. I would recommend watching videos on youtube that discuss leaning, your upper body plays a big part in staying seated if you take the trike on anything but a flat surface, more so off road.
Before I took him out on the trail, I fitted an oversized seat - trust me it's worth it, your bottom will thank you. Day two, I completed nearly 13 miles on forest trails, some of which were quite hairy but lots of fun.
Yesterday I had absolutely no idea about the power assist and gears, one day later I feel competent enough. There's still a lot to learn off road though, let the adventures begin! :)
22 maj 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for such a fantastic and detailed review! We absolutely loved reading about your first adventures with Einar — what a brilliant name for a Drakkar II. 😊
Starting out on hills and forest trails is no small feat, especially after such a long break from cycling, so it’s wonderful to hear how quickly your confidence has grown. You’re completely right about leaning and body positioning too — it really does make a huge difference, particularly off-road.
We’re also very pleased the oversized seat upgrade has already proved its worth! Comfort makes all the difference when the adventures start getting longer.
It sounds like you and Einar are already making some incredible memories together, and we can’t wait to hear where your future trails take you. Enjoy every ride, stay safe, and welcome to the Jorvik family!
Your salesperson
Your salesperson (sorry, can't remember his name) was very helpful and supportive. Love the trike, although it did take me a few days getting used to it. Having ridden a bike for over seventy years didn't help as I had to " unlearn the old riding technique. Overall very happy with my purchase.
7 maj 2026
Svar från Jorvik Tricycles of York Ltd
That’s wonderful to hear — and you’re absolutely right about the “unlearning” part. Many lifelong cyclists say the hardest adjustment to a trike isn’t learning something new, it’s letting go of instincts built up over decades on two wheels. Once it clicks though, the comfort and confidence really come into their own.
I’m glad the team looked after you well, and even happier that you’re enjoying the trike now. After seventy years of cycling experience, that’s high praise indeed.
Wishing you many more enjoyable miles on it!
Iv been pondering for sometime as to…
Iv been pondering for sometime as to weather I would be able to manage a trike as my mobility is very poor and my legs are weak but a few weeks into it now and I needn’t have worried there is very little effort needed and away you go , I would go as far as to say I think it will actually help to strengthen my legs in time , so I would definitely recommend these trikes it’s given me back my freedom to go cycling with my friends that I was missing .
7 maj 2026
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your wonderful feedback. We’re delighted to hear that the trike has helped restore your confidence and freedom to get back out cycling with your friends again — that’s exactly why we do what we do.
It’s especially encouraging to hear that you’ve found it easy to use despite your mobility concerns, and we hope it continues to help strengthen your legs and bring you many enjoyable rides ahead.
Wishing you lots of happy cycling, and thank you again for recommending us!
We went to Southampton for a test ride…great service at Jorvic Tricks
We went to Southampton for a test ride all the staff are very welcoming I had a test ride James made sure I was ok riding the tricycle we were there for a few hours with cups of tea, I brought a trick James asked when I wanted it delivered and it come on time great service great people. Thank you to all at Jorvic
13 maj 2026
Svar från Jorvik Tricycles of York Ltd
That’s wonderful to hear — thank you so much for your kind words.
We’re delighted that you felt welcomed and supported throughout your visit to Southampton. Making sure every customer feels comfortable and confident on their tricycle is incredibly important to us, so James and the team will be thrilled to hear your feedback.
It’s also lovely to know you enjoyed the experience (and the cups of tea!) while choosing your trike. We hope you’re having a fantastic time riding it now that it’s been delivered.
Thank you again for choosing Jorvik Tricycles and for taking the time to share your experience — it truly means a lot to the whole team. 🚲
Very helpful staff
6 maj 2026
Svar från Jorvik Tricycles of York Ltd
We are delighted to hear that you found our staff very helpful and thank you very much for your five star review.
Brilliant service and support
We were made very welcome and nothing was too much trouble.
Jake was very patient and understood my issues. He was easy to talk to and put me at ease.
He built my confidence and answered all my questions
Nothing was too much trouble. Thank you 😊
18 maj 2026
Omdöme utan inbjudan
Svar från Jorvik Tricycles of York Ltd
Thank you so much for your kind words 😊
It was a pleasure to help you, and we’re really glad you felt comfortable and supported throughout the process.
Jake will be delighted to hear that he helped build your confidence and answered all your questions with patience and understanding. We always want our customers to feel welcome and never rushed, so it’s wonderful to know that came across in your experience.
We truly appreciate you taking the time to leave this lovely feedback. Enjoy your trike, and please remember we’re always here if you need any further help or advice in the future! 🚲
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