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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
We do not use Trustpilot to collect reviews. For verified feedback from real customers, please visit our Reviewsio profile. We have never chosen this platform to collect reviews, the majority of reviews here have been done by people who have never bought from us as we do not integrate our orders system with this site at all..
2 Highdown House, 11 Cecil Pashley Way, BN43 5PB, Shoreham-by-sea, Storbritannien
4,3
13 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I’ve used this company for a few years now and they are probably one of the best and most efficient online shops in my opinion.
Their customer service is terrific and are always ready to sort any problem or answer any question.
Great range of products and very generous with samples! Quick tracked delivery too.
What more could you want?
The absolute worst. No idea what happened after an initial good experience - send sub standard goods - if they ever arrive. Very bad customer service no tracking info and just far too slow. Do they use a snail to deliver?!
Svar från John And Ginger
Dear Ella Kielly, we have tried to find your order in our system without any success. Are you sure you have bought from us? There’s no data with any of your information at all, the other companies you have reviewed cannot find you in their system either? Please send us more details to customer care to be able to help you further, if you have bought from us. For the record, we send all our parcels tracked 24/48 and aim to send them on the same working day. We sell the same products from the same official distributors for the last 20 years. We also don’t use Trust Pilot for our reviews because the reviewers don't need to prove that they actually bought from us, so anyone can just leave any review without any proof. We use REVIEWS.IO as they actually only ask our real customers. If you read our official reviews in our website, you can see how amazing our service has been rated from thousands of customers during these 20 years. Many thanks.
So so helpful, I made a mistake on my order and the cancelled it for me, it was no problem, they made it so easy. Thank you!
Svar från John And Ginger
Thank you so much for your lovely words!
Wow so helpful!!! What a gem to find a business so willing to help and respond..
The only reason that it’s not more is because the product isn’t worth the money- which is not their fault.
I bought the Dermalogica Daily Microfoliant refill from them as I wanted to be more environmentally friendly.
To be honest the pouch was too full and it’s expensive for just a refill- not enough of an incentive to not just buy the entire item in its original packaging.
I liked the little sample pack they sent and it arrived on time.
Great company, found the product I wanted at the cheapest price anywhere and you get free samples. Great idea, Love it ! Will definitely be shopping here from now on.
Absolutely fantastic customer service. I didn't receive my order but Alex tracked it down for me and gave me regular updates. I will definitely be using John and Ginger again. Thank you!
Such a great site!! I have been ordering dermalogica and other little treats from John and ginger for about 10 years now, their delivery is always quick and they always put a surprising amount of testers in my delivery.
This month I ordered a concealer and at the checkout you can choose 3 free samples from dermalogica, I got 5 dermalogica samples and 3 samples from a new brand of face cream/exfoliator!! :) I love John and gingers site
I ordered products for my sister and me. The parcel for my sister arrived within days. Mine took a bit longer as it had to be shipped abroad. Even though things were taking a bit longer the customer service was very attentive and very kind.
The product range "John and Ginger" are offering is fantastic. But the people working for this company deserve to praised even higher.
Thank you!!!
Your customer from Munich
Haven't received the money for my return (I have been patient and waited too long) and they don't answer my emails!
Never buy anything from here
I won't recommend them.
If I get the money I'll update this.. But still: IT'S NOT OKAY
I still haven't received my order - a self tan i really wanted to receive before the prom at my school the coming weekend. It's almost three weeks ago I ordered it
They get two stars because of their customer service. They will help me og it's still not received after 21 WORKING days.. But I must admit I am so dissappointed.
Alex kindly called me back to give advice on my SkinCeuticals products which I bought from them. I wasn't sure when to use them and for how long. Alex took time to advise me and even arranged for some complimentary samples to be sent out, which was a lovely touch. It isn't often these days that you get this kind of personal treatment. A really lovely family run business with experience in the skincare industry. They really want the best for their clients and this shows in their service. Well done John and Ginger.
I have ordered all my Dermlogica products from John and Ginger. Cheapest prices on the internet, fast delivery I cant ask for much more. They even throw in loads of free samples, even the ones I request which is a nice touch.
Would highly recommend.
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