Horrendous customer service.. Just an endless cycle of chatbots and a lack of accountability from the humans ... Thanks for your patience seems to be the favourite phrase.. I've been chasing my order... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am appalled at Jigsaw online! I ordered a top online but after 5 days ( and having already paid for it) I still hadn’t heard from them. I have tried SEVERAL times to enquire what’s happening ( via C... Se mer
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I usually find their products to be of good quality but my latest experience with customer service has been exemplary. I had an order bought in the sale, refunded prior to dispatch, apparently due to... Se mer
Visited Jigsaw in Ilkley today and couldn't recommend enough. The two ladies in the store were friendly, welcoming and so helpful as I had a disappointing morning trying to find a wedding outfit on ot... Se mer
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Företagsinformation
Skrivet av företaget
Jigsaw was founded by John Robinson in 1970 on the principal of bringing elevated design to the British High Street. Inspired by trips to Japan and designers such as Yohji Yamamoto, Comme de Garcon and Issey Mikaye, John brought the concept of Japanese design to London adding a unique British eccentric twist. He opened iconic stores, offering cutting-edge unique collections and pioneered the concept of bringing a luxury store environment to local High Streets. 50 years on Jigsaw is still known for collaborating with renowned architects, upcoming photographers and artisan mills, makers and creators to create the finest quality collections.
Kontaktuppgifter
3 Water Lane , TW9 1TJ, Richmond, Storbritannien
- enquiries@jigsaw-uk.co.uk
- www.jigsaw-online.com
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Nottingham store staff are always great
The staff in the Nottingham store are excellent: incredibly helpful, friendly, but also honest- they will tell me if they don’t think something is right for me whereas many stores are only interested in selling regardless.
Online is a different story- too many bad experiences with unfulfilled orders, chatbots that send you round in circles and unhelpful agents now to do any more shopping with Jigsaw online ☹️
17 april 2026
Omdöme utan inbjudan
Silvia at jigsaw Ilkley went above and…
Silvia at jigsaw Ilkley went above and beyond with her customer service! I don’t think I’ve ever experienced anything like it. I went into store after a walk around Bolton abbey- looking like a drowned rat. Explaining I had a dinner booked at Grantley hall later that evening and my pink dress I had planned just wouldn’t suit the weather that evening. Living over 2 hours away- I was stuck. She offered several of choices we decided on a beautiful Italian fabric suit and cami.
However only being 5ft 3 the trousers were very long, so after she steamed the entire suit, she ran across town with me to a friendly local tailor to alter the leg length. Did I say this was at 4:55pm ??
YOU TELL ME IF THIS EXPERIENCE COULD HAVE BEEN BETTER? She offered the WOW FACTOR!! Jigsaw what a member of staff you have. Thank you Silvia, I can’t wait for another trip to ilkley in the future to visit the store again! 💕 x
17 april 2026
Omdöme utan inbjudan
This review is specifically for the…
This review is specifically for the Kings Cross branch-I had SUCH a wonderful experience there this morning. Beverley and her colleague restored my faith in customer care - kind, patient, good humoured and generous. They are a credit to your company Jigsaw.
17 april 2026
Omdöme utan inbjudan
The agent gave me the help i needed…
The agent gave me the help i needed thank you so much
17 april 2026
Omdöme utan inbjudan
Excellent customer service
I usually find their products to be of good quality but my latest experience with customer service has been exemplary. I had an order bought in the sale, refunded prior to dispatch, apparently due to a warehouse issue. The item remains available, no longer in the sale. However, on request, they have promised to honour my sale price.
17 april 2026
Omdöme utan inbjudan
Agent (Emilia) was very efficient and…
Agent (Emilia) was very efficient and responsive to my request.
16 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Customer,
Thank you for your feedback and your 5 Star review :)
I am really pleased to hear that Emilia was efficient and responsive in handling your request. I’ll be sure to pass your kind comments on to her.
If there’s anything else we can help with, please don’t hesitate to get in touch.
James - Customer Experience Manager
Fantastic customer service!
Visited Jigsaw in Ilkley today and couldn't recommend enough. The two ladies in the store were friendly, welcoming and so helpful as I had a disappointing morning trying to find a wedding outfit on other stores ( size 18-20). They brought me lots of things, got lots of sizes from the back out and really made me feel as ease. I found a lovely dress thanks to them both, so thank you!
16 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Sarah,
Thank you so much for taking the time to share your experience in our Ilkley store. We’re delighted to hear that our team were able to support you and help turn a frustrating morning into a positive shopping experience.
It’s wonderful to know they made you feel comfortable, brought out different options and sizes, and helped you find a dress for your wedding. We will make sure your kind words are passed on to them, they will be thrilled to hear your feedback.
We really appreciate your support and hope you enjoy wearing your dress on such a special occasion.
Aby - Jigsaw Customer Agent
A breath of fresh air. - Battersea Power Station
I am not one to write reviews, however this team and store deserve the praise. As I walked in, I was approached with a friendly smile and welcomed instantly. I was asked if I needed assistance and was helped along the way to pick out an outfit for my wife, (being a man this can be very difficult) but the girls in store were very attentive and supportive. They helped me pick out a set, and some matching jewels to compliment the whole fit. My wife was super impressed when I handed the items over, and she looked FABULOUS! The store overall is very well laid out and appeals to the eye. You can see they take care of cleanliness, and are very good at what they do. They were very engaging and friendly, I had an exceptional experience and really hope this reaches the relevant departments. Yaz, Amy and team are a complete asset to your organisation and deserve every penny they work for. Thank you! 🙏
15 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Charlie,
Thank you so much for your kind words and for taking the time to share your experience with us, we truly appreciate your positive feedback.
It was an absolute pleasure welcoming you into the store, and we’re so glad to hear that our team could make the process of finding the perfect outfit for your wife an enjoyable one. Yaz, Amy, and the rest of the team will be delighted to know they made such a great impression.
We’re thrilled your wife loved the outfit and felt fabulous, that’s exactly what we aim for. We look forward to welcoming you back to the store again soon.
Aby - Jigsaw Customer Agent
Excellent customer service online
Raphaella From customer service was very helpful in resolving an issue quickly.
15 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Customer,
Thank you for your feedback. We’re so pleased to hear that Raphaella from our customer service team was able to resolve your issue quickly and provide helpful support. We’ll be sure to pass on your kind words to her. We really appreciate you taking the time to share your experience.
Aby - Jigsaw Customer Agent
Jigsaw Battersea store
Jigsaw Battersea store , amazing service as always , great atmosphere, super informed service , I left feeling amazing ! This team need recognition !
15 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Carrie,
Thank you so much for your lovely feedback. We’re absolutely delighted to hear you had such a great experience at our Jigsaw Battersea store.
It means a lot to know the team created such a welcoming atmosphere and provided knowledgeable, attentive service, helping you leave feeling amazing is exactly what we strive for. We’ll be sure to share your kind words with the team, they’ll be thrilled to hear this recognition.
We can’t wait to welcome you back again soon
Aby - Jigsaw Customer Agent
Kaz and Yaz were amazing!
Kaz and Yaz were amazing!! Such lovely customer service, an asset to the Jigsaw team truly! Very helpful and smooth service from both and very welcoming :) a pleasant experience.
15 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Customer,
Thank you so much for your lovely feedback — we’re absolutely delighted to hear about your experience.
Kaz and Yaz will be thrilled to receive your kind words; we’re very proud to have them as part of the Jigsaw team. It’s wonderful to know they made your visit feel so welcoming and seamless.
We truly appreciate you taking the time to share this, and we look forward to welcoming you back again soon.
James - Customer Experience Manager
The staff at the Strand Jiigsaw deserve a round of applause!
The staff at the Strand Jiigsaw were very helpful when I visited the store yesterday. The lady who took care of me recognised my size immediately without asking, gave me helpful and truthful feedback when I asked her opinion ( rare from any store staff, and always appreciated! ), and the team working there made sure I could enjoy a peaceful browse, undisturbed or pressurised. A very enjoyable experience, thanks!
14 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Hi Caroline,
Thank you so much for your wonderful feedback — it truly means a lot to us.
We’re delighted to hear about your experience in our Strand store. Providing thoughtful, genuine service — without pressure — is exactly what we strive for, so it’s fantastic to know the team created such a relaxed and enjoyable visit for you. I’ll be sure to pass your kind words on to them; they’ll be incredibly pleased to hear this.
Thank you again for taking the time to share your experience, and we very much look forward to welcoming you back soon.
James - Customer Experience Manager
perfect jeans!
perfect jeans!!
I recently ordered the ‘Lucia’ jeans from the website and the fit is just perfect! I need a pair in every colour
very swift delivery
9 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Lauren,
Thank you so much for your lovely review — we’re so pleased to hear you’re loving the Lucia jeans!
Finding the perfect fit can be a challenge, so it’s fantastic to know these worked so well for you.
Thank you again for taking the time to share your feedback, and we hope you continue to enjoy wearing them.
James - Customer Experience Manager
I was waiting over a week for my order…
I was waiting over a week for my order to be dispatched, so I filled out an online form to contact customer services to chase up (very politely, I was in no rush to receive my item). I got no response, but an automated refund notice spat back at me with no explanation. Considering times are hard for the high street, Jigsaw should be doing more to cling on to all the custom they can get. You would have thought customer service shouldn’t be letting their other departments down like this, because I know it will be the designers and buyers that get the pressure when the sales drop (I’m in the industry so I know!)
13 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Sarah
Thank you for taking the time to share your feedback — I’m really sorry for the experience you’ve had.
I completely understand how frustrating it must have been to wait for your order, reach out for an update, and then receive a refund without any explanation. That’s not the level of communication or service we expect to provide.
This was caused by a combination of our recent warehouse move and high demand during our mid-season sale, which unfortunately led to delays in dispatch and some orders being cancelled when stock availability changed. I appreciate how disappointing this is, especially when you were happy to wait.
We are now in a much more stable position operationally and have made improvements to ensure better communication and fulfilment going forward.
Thank you again for your honest feedback — and I completely take on board your point around the wider impact on the brand.
James- Customer Experience Manager
Ordered a dress and received a jacket
Ordered a dress and received a jacket .
Customer service is awful . It’s not acceptable to put a helpline telephone number on an invoice and then be told it no longer exists. The chat bot was useless , I was not contacted after 48 hours . Had to try the tedious process again
Will not be buying from Jigsaw again .
In a competitive field customer service is most important to me . Now I have to hope my refund is processed as the dress is no longer available.
13 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Hi Amanda,
Thank you for your feedback, and I’m really sorry to hear about your experience.
Receiving the wrong item is frustrating enough, but I completely understand how disappointing it must have been to then struggle to get the support you needed. This is not the level of service we aim to provide.
I can see that Olivia has been looking after your case, and I will ensure this is followed through as a priority.
In regard to our Digital Assistant, it is designed to support with simple queries, and we are actively making improvements to ensure customers can reach an agent more easily when needed. I’m sorry this wasn’t your experience, and that you weren’t contacted within the expected timeframe.
Please be assured that your refund has been processed and you should have recieved a confirmation email.
Thank you again for bringing this to our attention, and I’m sorry we’ve let you down on this occasion.
James - Customer Experience Manager
Excellent service from Meg today
Excellent service from Meg today. Thank you so much!
12 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Morning Rabia,
Thank you so much for your kind feedback — we’re delighted to hear about your experience.
I’ve shared your comments with Meg in our Customer Experience team, and she was absolutely delighted to see. It’s always great to recognise the team when they deliver such excellent service.
We really appreciate you taking the time to share this, and we look forward to helping you again soon.
Emilia - Jigsaw Customer Experience
Surprised by negative reviews
I'm surprised by the negative reviews. I recently had to return an item because the colour was inaccurately depicted on their website, which admittedly was annoying. But the customer service was excellent. The response was immediate and very helpful.
3 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Elizabeth,
Thank you so much for your balanced and thoughtful feedback. We really appreciate you taking the time to share your experience.
I’m sorry to hear the colour wasn’t as expected, but I’m delighted that our Customer Experience team were able to support you quickly and helpfully. Olivia will be especially pleased to read your kind words.
Thank you again for your understanding, and we hope to welcome you back again soon.
James - Customer Experience Manager
Delayed returns, refunds & orders cancelled
I want to support Jigsaw. A British company focusing on quality however, the service is terrible. On each recent occasion - returns and refunds have been seriously delayed - once, just over a month. I’ve just chased up a recent order to find out 7 days later it has been cancelled due to lack of stock. I now also have to face a long wait for the refund no doubt. I’m afraid I no longer have any incentive to shop at Jigsaw. They need to do better.
12 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Nic,
Thank you for your honest feedback — and I’m really sorry for the experience you’ve had.
It means a great deal that you want to support Jigsaw, which makes it even more disappointing to hear that we’ve let you down on multiple occasions. Delayed refunds and cancelled orders, especially after waiting, are understandably frustrating and not the standard we aim to deliver.
The recent issues you’ve experienced have largely been driven by our warehouse move, alongside periods of high demand, which have impacted both stock availability and refund processing times. That said, this is not an excuse — we know we need to do better.
We are now in a much more stable position, and I want to reassure you that refunds are currently being processed within 4–5 days. We are also continuing to improve stock accuracy and fulfilment to reduce cancellations.
If you’re open to it, I would really value the opportunity to restore your confidence in us. Please feel free to share your order details, and I will personally ensure everything is reviewed and resolved as quickly as possible.
Thank you again for taking the time to share your feedback.
Olivia - Customer Experience Agent
In store purchase
My most recent experience with Jigsaw was in their Edinburgh store on George Street. The staff in store couldn’t have been more helpful. Not pushy but supportive in helping me make a decision on a jacket. I was also looking for an item that was out of stock in store and they tracked it down and put an order in for me. Excellent customer service!
I find their clothes stylish and of a high quality. I wouldn’t hesitate to recommend Jigsaw.
11 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Carole,
Thank you so much for taking the time to share your experience with us.
We’re absolutely delighted to hear how well you were looked after by our Edinburgh George Street team. Striking that balance between being supportive and giving you space to choose is so important to us, so it’s wonderful to know they got it just right while helping you find the perfect jacket.
We’re also really pleased they were able to track down your item and arrange it for you, going that extra mile is exactly what we aim for. Your kind words about our quality and style truly mean a lot.
Thank you again for your recommendation, and we hope to welcome you back in store again very soon.
Aby - Jigsaw Customer Agent
I am appalled at Jigsaw online
I am appalled at Jigsaw online! I ordered a top online but after 5 days ( and having already paid for it) I still hadn’t heard from them. I have tried SEVERAL times to enquire what’s happening ( via Chatbot and message request) but the link continually fails. It basically sends me back to the beginning of the enquiry. Unhelpful and frustrating . There isn’t even a proper email to send a complaint to!
11 april 2026
Omdöme utan inbjudan
Svar från Jigsaw
Dear Customer,
Thank you for getting in touch, and we’re very sorry to hear about the frustration you’ve experienced with your recent order and attempts to contact us.
We completely understand how disappointing it must be not to receive updates after placing your order, and even more so when you’ve then struggled to reach us through our chatbot and message systems. This is not the experience we want for our customers.
We are currently experiencing a higher than usual volume of enquiries, and alongside this, we are in the process of making improvements to our digital customer service channels. We’re very sorry for the inconvenience this has caused. We also appreciate your feedback regarding email contact.
We would really like to help resolve this for you as quickly as possible. If you’re willing to update your review with your order number, we can locate your order immediately and provide you with a clear update. Alternatively, please reply with your order number and we will investigate this as a priority.
Thank you again for your patience, and we’re very sorry for the frustration caused.
Aby - Jigsaw Customer Agent
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