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Excellent work experience on all 4 flights I have taken this summer with Jet2

Pleasant flight and good crew, delays were air traffic control issues

Seats far too small and I am average size, usual delays.

Always a good flight from airport to destination

Check in process was very efficient, flights on time, all staff were very helpfull and duty free deals were amazing.
Overall a great experience, and good value for money.

I just find that Jet2 are the best of the so called budget airlines. Great comfort, service and price for top quality flights

Seamless experience from check in onwards. Such friendly helpful staff and almost always the flights are on time. Great airline to travel with.

Where do I start. I booked special assistance from Birmingham to Larnaca. The journey going out was was great. I was looked after by the special assistance team and also the crew on board the flight. Coming back from Larnaca was horrendous. The special assistance team at Larnaca was great and they looked after me until I boarded. That’s when it all went downhill. My sister and I were the first ones on the plane an proceeded to our seats. We were greeted by one of the cabin crew. We had 2 carry on cases with us that needed to go in the overhead lockers. She stood and watched us struggle with no offer of assistance, until I said to my sister that I would need some of my Oramorph by the time I sat down. She then offered assistance quite sarcastically. Too late we had already done it. I had a small case that went under the seat in front of me. I settled down, then she said I couldn’t put the case there it had to go in the locker. I got out what I needed while she stood there huffing. Again, no assistance to put the case in the overhead locker, until I asked. My sister was unable to help as her back went during the holiday. Again I settled back down. Non of the crew asked if I needed anything or if I was alright. We were seated on the last row at the back. When the refreshment trolly came out, she by passed the back row and went to the row in front to serve drinks. After a while her colleague, who looked embarrassed did come and ask if we wanted anything. At the end of the flight we sat whist all the other passengers got off. Again we had to ask if we could have help with our cases in the overhead locker. After we were leaving the airport with our cases the crew came along behind us. My sister overheard one saying” there she is”. The crew member that didn’t help at the beginning of the flight or during the flight said, “ don’t even go there. My disability is hidden, I have Pulmonary Fibrosis and also Heart Failure. The whole experience coming back was extremely upsetting for me. The crew on board had no empathy and were very unprofessional. I did make a formal complaint on you website but haven’t neared anything back. If this is the way that Jet2 deal with customers with hidden disabilities and complaints then I’m not sure if I will continue to fly with them.

Customer service is non existent! The number they give you to call from abroad they don’t answer or reply! I’ve tried the chat and two girls were really unhelpful! First time I’ve booked through you and won’t book again.

Everything was fine flying out but I am afraid
One week into the holiday I sufffered a heart attack where I was hospitalised.i am still under the doctors.they said I had a triple bypass and I have to wait until they give me the all clear to fly home.
Alan Hobbs.

KEEPS YOU UPTODATE DURING THE FLIGHT , CABIN CREW ARE VERY FRIENDLY AND HELPFUL

we booked the holiday on 6th January 2026 for me, wife and 2 children under 4.
on the 29th of January, I had an email to tell me the flight time had already changed from 2:30pm to 4pm, so already an issue had occurred. When we got to the airport on 9th July 2026, we got there 3 hours before the flight was scheduled to depart to find that the flight had been delayed by 30 minutes, this was not the case and we did not board the plane until 5pm and did not take off until 5:30pm. meaning I had 4 hours in the airport with 2 young children. When we boarded the transfer, we were informed by the jet 2 rep that there would be a rep at the hotel every day at 11am for an hour, there was never a jet 2 rep there at those times, I never got to speak to one. We were informed at the time of booking that when we arrived at the hotel there would be refreshments available, however due to the flight time changes when we arrived at the all-inclusive hotel at 11:45pm we were told that the all-inclusive ends at 11:30pm. meaning my family were without food or even water until the morning when the all-inclusive starts at 8:30am. I would like to also point out that there were wildfires in Almeria which were visible on the transfer, this of course cannot be jet 2's fault but we were worried and we only had a text about telling us that jet 2 were aware about the fire, and that they will give us an update about this, we never did.
The hotel was okay only okay, they cancelled 2 nights entertainment due to the Spain world cup matches, meaning there was nothing for the kids to do at night.
the food was disappointing to say the least. pig’s trotters in a sauce seemed to be out regular. on the last day, our transfer was due to pick us up at 4pm, but on the last day I was told check out was 12, I remember reading when I booked the holiday, that all-inclusive would end at 5pm, which I thought made sense as we had 4 hours until our transfer. when I went to check out, I was informed that the all-inclusive ends at 12pm, meaning that my family (with two young children) were going to be without food and drink, and there were no shops in walking distance to the hotel. I paid for seven days all-inclusive but only got six. jets 2 have called me but say that in their terms and conditions that all-inclusive is set to the hotel and not themselves. however, is convenient for jet 2 that they have flights arranged after checking out times without the option to book early flights. I have been ripped off for a day all-inclusive, and they are telling me that it is in their terms and conditions, and they are hiding behind a technicality. Furthermore, Jet 2 stated the transfer back to the airport would take 1 hour. it took 2 hours because they were picking up more holiday makers than on the way to the hotel, meaning my children were extra hungry and upset. we got to the airport and paid a ludicrous price for a simple sandwich to feed the children; we then found out our flight was delated an hour. we then got back to Birmingham, eventually and I had to pay extra for the airport parking.
When I looked to seek compensation from jet 2, they refused and hid behind their terms and conditions. as a holiday firm, surely, they want repeat business, but after this I won’t use them again, they ripped me off, kept food from my kids mouth and wasn’t clear when I first booked the holiday, and they will not admit any wrong doing or compensation.

Good flight, on time ! Nothing wrong at all

We fly jet2 at least 6 trips per year and feel the standard is constantly very high. Brilliant staff and so far this year no delays which is always a bonus. Keep up the good work!

Easy check in friendly staff

Brilliant staff always ready to help
Have used jet 2 since they started

Friendly and helpful flight attendants.
Can't fault anything about jet2, wouldn't fly with anyone else.