Jeju Air Omdömen 

Disappointing Experience — $180 in Extra Baggage Fees

I flew with Jeju Air from Tokyo Narita to Incheon, South Korea, on November 7, 2026, and I was extremely disappointed with my baggage experience.

I was charged approximately $180 USD in additional baggage fees. On my subsequent international flight, I paid only about $50 for extra baggage and was allowed to bring my cabin suitcase onboard.

I understand that airlines have different baggage policies, but this significant difference in charges left me feeling unfairly treated.

I believe Jeju Air needs to improve its baggage fee transparency and customer service. Passengers deserve clear explanations before being charged such high amounts.

I travel internationally, and this experience has seriously affected my trust in the airline.

I would not recommend Jeju Air to travelers with extra luggage unless they carefully verify all baggage allowances and charges before booking.

I hope Jeju Air reviews my experience and considers a fair refund or adjustment.

Dear Jeju Air Customer Service,

I am writing to express my disappointment and dissatisfaction with my recent experience with Jeju Air.

During my flight, I was extremely frustrated by the unprofessional and rude attitude of the cabin staff. What made the experience even worse was the decision to block otherwise available, empty seats using masking tape, preventing passengers from using them despite there being no apparent reason for keeping them vacant.

I find this practice unreasonable and unacceptable, particularly when passengers could clearly benefit from having access to these empty seats and more personal space during the flight.

Even more disappointing was the way staff handled passengers’ questions and requests regarding these seats. Their attitude was rude, dismissive, and far from the level of customer service one should expect from an airline.

I understand that airlines may have operational or safety procedures, but these should be communicated politely and transparently, rather than enforced through unnecessary restrictions and disrespectful treatment of passengers.

All flights went that day except my flight. Reason wheater conditions. Exact the reason not to give compensation. Even a flight 20 min later departed.

The ground staff on the Hanoi–Incheon route were absolutely terrible. Their attitude was disrespectful and showed no regard for customers. I will only fly with Jeju Air once, and I will never choose Jeju Air again for any of my future journeys.

When I tried to check in online, their website didn't work properly. I downloaded the app, but it didn't work either. When I tried to check in at the airport kiosk, my passport wasn't accepted, so I had to stand in a long queue, where the staff of Jeju needed about 10-15 min for every airline passenger to process. That was the absolute worst experience I’ve ever had with a low cost airline. Avoid at any cost.

Very disappointed with our experience with Jeju Air.
The airline changed our flight by one full day after we had already booked and paid for a non-refundable hotel. Because of this change, we are losing around 600 SGD for the hotel, plus 150 SGD for an e-sports competition ticket that my son will now miss completely.
What is even more frustrating is the complete lack of support from customer service. Despite the financial loss and the impact on our trip, no compensation, refund, or even a small commercial gesture was offered. We only received repeated “sorry” responses without any real solution.
We understand that flight changes can happen, but the way an airline handles its customers in these situations matters a lot. Unfortunately, our experience with Jeju Air has been extremely disappointing.
First and last time booking with this airline.

‘Budget’ would be a generous term for this airline.
The planes are budget, there is no in-flight entertainment, they are never on time, and god forbid you have any sort of baggage issue. No one on the entire team in Seoul seems to understand how to work universal TSA locks.
Save yourself the headache, time, and drama, and DO NOT fly Jeju!

They run some scams against indian citizen where they detail entry and treat you like criminal to buy return ticket from the airline.

Always delayed
Zero care about passengers
Worst airline I have ever used, and I'm accustomed to flights in Africa which are notoriously bad

That appears to be the customer service attitude of Jeju air.

To connect to customer services, you need to call Korea. They go through a long menu, which keeps announcing in Korean even if you press for English. Finally, I got through to a human who said, "English? Nooo, call tomorrow"... on the day of the flight and just hung up the international call.

Hey, Jeju Air: Hire some people if you want to be a credible airline.

Wir waren mit Jeju Air im November von Hiroshima nach Seoul geflogen.
Wir waren mit diesem Flug sehr zufrieden und würden wieder mit Jeju Air fliegen. Wir haben uns sicher gefühlt.

Was richtig genervt hat, ist der Online-Check In. Dieser ist praktisch nicht durchführbar, weder über die Homepage noch der App !!! Hier ist akuter Handlungsbedarf der Airline !!!
Man vergeudet hier sinnlos seine kostbare Zeit, was wohl auch viele Kunden somit verärgert.
Daher von mir 4 statt 5 Sterne !

Very helpful staff! I am so thankful for the brief interaktion I had. We had a problem with checking and time was running out the staff helped us find the gate. Will fly all flights with you from now on!

I booked a ticket from Soeul to Ulan Bator in Mongolia for May 15, 2025 at 9:40 AM. The check-in in the app was not working. The self check-in at the airport was also not working. At the counter they refused me to board because my passport had some marks made by a kid with a pen. They told me that they were asking Mongolia Immigration and they refused me entry to Mongolia, which was a lie. All Jejuair employees said that I would definitely be fined by Mongolian Immigration and they will not allow me to enter the country, which was also a lie. After an hour of fighting, I signed the indemnity form and finally got my bording pass. Now I am in Mongolia and I have no problems at the airport. Mongolian Immigration confirmed that they did not reject my passport and it is not damaged. Be prepared that Jejuair can lie to you and refuse to board the plane without any reason. They can ruin your vacation if you don't have a new passport. Be careful and avoid these dishonest airlines whose policies were created by psychopaths.

I had to travel through several countries. For my second to last leg I need to travel from TPE to ICN. The check in crew at TPE weighs all the luggage, including carry-on, which is a brand new experience for me. My carry-on was over their limit (13 kg) by a little less than 10 kg. They charged me $137, which I think is exorbitant. I saw many passengers got caught by their luggage tactics and had to pay a huge sum.

My advice is that if you have excess luggage (20 kg for checked, 12 kg for carry-on), think twice before you book with this airline with dubious safety record.

It seems the most simple tests are not done, before deploying the booking pages into production. If I had first name 'Foo' and middle name 'Bar', then I can not write them as in my passport, i.e. 'Foo Bar', because spaces are ignored/removed resulting in the name 'FooBar'.

While I feel a little bad writing a negative review of an airline trying to recover its reputation after a crash, I do think Jeju Air should know how bad its booking system and follow-up customer service are. The booking interface is clunky and the airline only allows Korean and Japanese nationals to check in online (other airlines deal with any necessary paperwork related to nationality in better ways), so I had to turn up at Narita's budget terminal as early as possible and wait a very long time in line, even though I had just one small carry-on. The outbound flight pulled out of the gate more or less on time but we then taxied around the airport for an hour, with no explanation. While delayed, the flight itself was good enough. But because they send flight-related documents only as email inserts I needed to contact them later to get a pdf (to get reimbursed for what had been a business trip). This entailed battling with an online bot that proved to be entirely useless, searching and searching for a working telephone number and then waiting on the phone for 45 minutes, selecting English upon getting through, only to be put on hold for another 15 minutes before getting an assistant who spoke neither English nor Japanese. Not a word! I had to use my very limited Korean to persuade her to get someone to call me back later in Japanese. I am by no means an English language nationalist, but an airline offering international flights that speaks only Korean is really not acceptable.

After reading all the bad reviews I was apprehensive about flying with Jejuair but it was great. The staff were all friendly, the baggage allowance was incredibly good for a budget airline and the plane was clean. I'd happily travel with the airline again.

Personnel agréable et compétent. Pour réserver un vol, j’ai du le faire à l’aéroport car le site n’est qu’en coréen. Grand choix d’horaires 2 jours avant le vol. Ils m’ont fait les cartes d’embarquement. Personnel navigant très agréable.

My first time with this airline and never experienced such a poor service in my 25 year of flying. Seats are made for max 5'ft people and I am 5.10' and couldn't fit in. Cabin crew has no idea of customer service and how to treat people. They refused to help or do anything even when there were empty seats. Cabin crew was rude and had no intension to help anyone. I have flew on many no frill airlines but this is the worst one I have flew with. I do not recommend this airline to anyone.