iRock School of Music Omdömen 

89
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Both my kids go to irock and they love it. My son has autism and adhd and without going into detail there was an incident and the way irock handled it, it was incredible. I have a huge respect for... Se mer

Betygsatt 5 av 5 stjärnor

iRock really does rock! My Grandson has really enjoyed his sessions and has been learning keyboard. He has autism and the staff are wonderful. His confidence is growing and it’s been wonderful watchin... Se mer

Betygsatt 5 av 5 stjärnor

My Daughter Really enjoys IRock sessions at he'd school, she has said it makes her more confident and enjoys performing infront of a large audience. She said she has gained more friends and loves... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

iRock has been fantastic for my daughter over the past 2.5 years. The coaches are highly experienced and brilliant at helping children learn different instruments while also teaching them how to wor... Se mer

Företaget har svarat

Företagsinformation

  1. Musikskola

Skrivet av företaget

Our in-school rock and pop band lessons provide an amazing confidence boosting experience for children.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

89 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(89)

16 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

iRock have been amazing for my…

iRock have been amazing for my daughters development, she loves her lessons and the teacher!

27 oktober 2023
Omdöme utan inbjudan
Logotyp för iRock School of Music

Svar från iRock School of Music

Hi Amelia,

Thank you so much for your lovely feedback of our iRock lessons and bandcoach's! I hope you are looking forward to the upcoming end of term concerts like we are!

The iRock Team
info@irockschool.com
0330 174 2655

Betygsatt 5 av 5 stjärnor

My daughters confidence tranformed!

I saw my daughters confidence completely transform during her time with iRock, I never thought I would see her get up on stage and sing in front of a large audience! Thank you iRock for being so encouraging, patient and all round awesome!

1 november 2023
Omdöme utan inbjudan
Logotyp för iRock School of Music

Svar från iRock School of Music

Hi Holly,

That is so amazing to hear, thank you for sharing. I hope your daughter continues to enjoy her iRock lessons.

The iRock Team
info@irockschool.com
0330 174 2655

Betygsatt 5 av 5 stjärnor

My daughter loves iRock classes

My daughter loves iRock classes. She has been attending the classes since reception. The variety of instrument or vocals that is offered it amazing. When my daughter wanted to try and different instrument it was completely encouraged. I feel iRock really enhanced her confidence. She was always quite shy, but was confident to perform with iRock infront of the entire school. I could not recommend iRock more.

8 juli 2023
Omdöme utan inbjudan
Logotyp för iRock School of Music

Svar från iRock School of Music

Hi Emma,

I am so glad your daughter got to try such a variety of instruments! Its so amazing to see the children preform to a crowd! Thank you for sharing your amazing feedback with us.

The iRock Team
info@irockschool.com
0330 174 2655

Betygsatt 5 av 5 stjärnor

Highly recommend

My daughter absolutely loved her irock lessons! She gained so much confidence from singing in front of an audience and being part of a band. I would highly recommend them.

30 oktober 2023
Omdöme utan inbjudan
Logotyp för iRock School of Music

Svar från iRock School of Music

Hi Rhianan,

We're super happy that your child thoroughly enjoys rocking out in the iRock sessions and has gained confidence whilst having fun! We thank you for your continued support.

The iRock Team
info@irockschool.com
0330 174 2655

Betygsatt 1 av 5 stjärnor

If your child so happens to be…

If your child so happens to be ‘unfortunate’ enough to be left handed, then don’t bother with this lot. Our son was so excited to learn guitar and this seemed like such a good idea…equipment provided, ‘professional’ coaches, all in a school setting. Rather than reach out to us, or his school…they decided to tell the poor boy in his first lesson that if he wanted to carry on he would need to get a left handed guitar and bring it along. While I appreciate that not everyone is left handed, punishing children by excluding them for being so without any form of communication or sympathy is beyond unacceptable. When calling to raise the issue (after emailing and getting zero response) the only response was ‘Oh does he want to do piano instead then?’…no explanation, just an attempt to keep the money coming in. Beyond disappointing.

11 september 2023
Omdöme utan inbjudan
Logotyp för iRock School of Music

Svar från iRock School of Music

Hi Dan,

I am sorry for the delayed response we have only very recently taken over our trust pilot page.

Although we do not provide left handed guitars our band coaches regularly adapt their teaching to work with children that are left handed. We even have a number of left handed staff who teach and play on 'right-handed' guitars. I am sorry there seems to have been some miscommunication here and we would love the chance to discuss this further. Please reach out to us with the below contact details.

Thank you for taking the time to provide your feedback. We at iRock pride ourselves on listening to all feedback and we aim to make improvements accordingly.

The iRock Team
info@irockschool.com
0330 174 2655

Betygsatt 3 av 5 stjärnor

Not great

Not great. They rather over-hype themselves. It’s a fairly faceless organisation from the parent/guardians PoV presumably set up for out of work young musicians to gain mentoring experience and obtain some kind of regular pay, all the while exploiting families with hopeful young kids. We were led to believe there would be some kind of performance the children were working towards but this never happened and when questioned, I received a dismissive ‘school said no’ response, then my kids subscription ended after a paultry six weeks of missed playtimes (and very little else from what she tells me), and that was that. Doesn’t seem to have done her much harm but not sure what the point was. I’d just suggest approaching these sessions with caution, and through personal trusted recommendation.

21 juli 2023
Omdöme utan inbjudan
Logotyp för iRock School of Music

Svar från iRock School of Music

Hi Ems,

I am sorry for the delayed response we have only very recently taken over our trust pilot page.

iRock always aim to provide three end of term concerts where children can showcase what they have learnt to their parents and peers however this is down to the schools discretion. I can only apologise that you and your child did not get to experience this as this is normally a highlight of our children and parents!

iRock is about more than just music, it can have such a positive impact on your child's well-being and confidence and I hope that your child had a positive experience in the time she was with us.

Thank you for taking the time to provide your feedback. We at iRock pride ourselves on listening to all feedback and we aim to make improvements accordingly.

The iRock Team
info@irockschool.com
0330 174 2655

Betygsatt 1 av 5 stjärnor

My son had lessons as the tutors came…

My son had lessons as the tutors came to his school to provide one 30 minute lesson per week. He was really excited to learn an instrument and loved every lesson, unfortunately they seem to only care about the money, they have barely learnt anything, they've missed lessons, one of the last ones we had an email stating the tutor would not be able to make the lesson in 2 weeks time, so next week they would have an extra lesson on a different day of the same week to make up for the missed one. They did come to the school, but missed out my sons class, so he did not get that. After the school contacted them about this, they said the tutor arrived late due to traffic, and didn't have time to give my sons class the lesson, that they would give the missed time with the next lesson (last one of the school year). Guess what? They didn't get any extra time, I even asked the teacher to check the time when they left and when they came back from iRock so i knew if they really did have the promised time. Wow, so I have emailed them a few times, asking if they're going to refund the money for the missed lessons, as there was also one earlier in the year too with the tutor off for sickness. They refused to admit they're at fault and won't refund, if its £35 per month for 1 child, excluding all the half terms, bank holidays etc there have been over this term (obviously was loads in may too), then I'd LOVE to know how much they extort for the same amount of time with no days/weeks off school because I feel robbed. Top it off even though it's finished now I also just had an e-mail confirming my continued direct debit, why on earth would I continue paying for this? Firstly it's finished, secondly even if it wasn't I would rather my money go to a private tutor, atleast my son would learn something worthwhile.

8 augusti 2023
Omdöme utan inbjudan
Logotyp för iRock School of Music

Svar från iRock School of Music

Hi Gerogina,

I am sorry for the delayed response we have only very recently taken over our trust pilot page.

I am so sorry that you and son did not have the best iRock experience this is not how we want our customer's to feel.

iRock is a monthly subscription providing a minimum of 33 lessons per year or 30 band lessons and up to 3 end of term concerts. We aim to attend schools every week during term time however if iRock can not attend a lesson we will always aim to book in a make up session or provide a refund if we fall behind on our quota.

Thank you for taking the time to provide your feedback. We at iRock pride ourselves on listening to all feedback and we aim to make improvements accordingly.

The iRock Team
info@irockschool.com
0330 174 2655

Betygsatt 1 av 5 stjärnor

Absolute rubbish

Absolute rubbish. Don’t bother. My son has done this club for the past year- all they care about is making money- and their terms and conditions are carefully worded so they don’t compensate you when they cancel lessons. And they cancel lessons a lot as they are unable to keep teachers very long.

They kept delaying the performances again and again. Our school was thoroughly fed up with them.

Poor feedback. Terrible customer service. Go with anyone else. Our school isn’t renewing them again for September.

10 juli 2023
Omdöme utan inbjudan
Logotyp för iRock School of Music

Svar från iRock School of Music

Hi Katie,

I am sorry for the delayed response we have only very recently taken over our trust pilot page.

If we ever have to cancel our iRock lessons we always work hard to get lessons covered and when this is not possible we aim book in additional sessions.

iRock always aim to provide three end of term concerts where children can showcase what they have learnt to their parents and peers however this is down to the schools discretion. I can only apologise that you and your child did not get to experience this.

Since you posting this review in July we have now launched our iRock Parent Account that allows you to keep up to date with your child's iRock journey including band memories, feedback and timetables.

Thank you for taking the time to provide your feedback. We at iRock pride ourselves on listening to all feedback and we aim to make improvements accordingly.

The iRock Team
info@irockschool.com
0330 174 2655

Betygsatt 1 av 5 stjärnor

iShock is a more fitting name for this school of rock

My son joined this after school club in June 2022. The company insisted on a direct debit payment and reduced the amount for June to reflect the late start. However, the full fee was charged in July, despite iRock only delivering 2 sessions that month (in contrast with 4 in June). I was given the full price in April of £56.34 and was told it was for 8 weeks. But they in fact only delivered 6 in total because they hadn’t realised the school finished early and also misquoted the number of sessions. They refused to refund the undelivered session and instead claimed that there is no price per lesson because they are “a subscription service” to add insult to injury, they didn’t not hold end of term concert for the kids and instead emailed us a 40 second video of them playing TWO keys on repeat while counting 1, 2, 3, 4…in short, they are dishonest, shambolic and breached every item of their contract. They taught the kids very little in the time they had. The worst after school club we have ever experienced!

5 juli 2022
Omdöme utan inbjudan
Logotyp för iRock School of Music

Svar från iRock School of Music

Hi KS,

I am sorry for the delayed response we have only very recently taken over our trust pilot page.

I can confirm iRock is a monthly subscription service collected via direct debit over 11 months of the year. This ensures there is no long term commitment and the subscription can be cancelled any time. As I cannot locate the details of your account using your username I unfortunately cannot comment on the specific pricing you mention. However if you would like to discuss this further please reach out to our office via phone 0330 174 2655 or email info@irockschool.com and one of my team will look into this asap for you.

iRock always aim to provide three end of term concerts where children can showcase what they have learnt to their parents and peers however this is down to the schools discretion. I can only apologise that you and your child did not get to experience this.

Thank you for taking the time to provide your feedback. We at iRock pride ourselves on listening to all feedback and we aim to make improvements accordingly.

The iRock Team
info@irockschool.com
0330 174 2655


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