iQ Student Accommodation Omdömen 

152
•
TrustScore 3 av 5

3,0

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I would strongly not recommend this property. I was convinced by the receptionists to work with a pre tenancy agreement in case I wanted to keep this as my backup option after living here for an year.... Se mer

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Betygsatt 1 av 5 stjärnor

We paid £519 per week for a Bronze studio at IQ Hammersmith. At booking, we specifically requested a street-facing room overlooking Shepherds Bush Road and were assured by phone that this was confirme... Se mer

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Betygsatt 5 av 5 stjärnor

This student accommodation is a melting pot of cultures, welcoming everyone with open arms. It's perfectly located, just a 10-minute walk from NTU, offering a scenic route filled with interesting s... Se mer

Betygsatt 5 av 5 stjärnor

Ollie was a true legend. He helped my daughter move into her flat, whilst me and her step dad bumbled about like 2 fools! Thanks Ollie you absolutely calmed the whole process. Top bloke.

Företaget har svarat

Företagsinformation

  1. Studentbostadscenter

Skrivet av företaget

With high-quality en suite rooms and private studios, iQ offers a modern city centre base with excellent on site facilities.


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

152 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,0

Alla omdömen

(152)

53 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

one of the best parts of my experience in London

I’ve really enjoyed living at IQ City. As a student in London, it was important for me to feel safe and comfortable, and this place honestly feels like home.
The rooms are modern and clean, and I love having my own space while still being able to meet new people in the common areas. The study spaces are also a big plus, especially during busy exam periods.
The staff are friendly and helpful, and the overall atmosphere is welcoming and social. I’d definitely recommend it to any student looking for a safe and supportive place to live in London.

18 februari 2026
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

This is fantastic to hear Armita, we're so glad iQ City feels like your home.

Betygsatt 1 av 5 stjärnor

Don't come to this accommodation

Don't come to this accommodation. I was trying to look for people to take over my tenancy, I was able to find two person but none of them can successfully complete the process because of manual errors and glitches in their booking systems! It is terrible, and they keep blaming me for this!

20 februari 2026
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hi Michael, we're sorry this has been your experience. Please email hello@iqstudent.com, who can help with your tenancy takeover.

Betygsatt 1 av 5 stjärnor

They are unprofessional and rude and illegal

Currently staying at THE ARCADE. They are unprofessional and rude. They keep doing fraudulent reviews on their google reviews, they keep telling students/tenants to leave 5 star reviews in exchange for drinks and other things. They have a lot of pests issues, they have a lot of plumbing issues, they wouldn't fix maintenance requests, they are really slow and they would blame the tenants and threaten to charge them (which is illegal) if it keeps happening despite the amount of evidence that has been shown that it wasnt the tenants.

19 september 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

We're sad this has been your experience with iQ. We'd love to look into this further, please email hello@iqstudent.com.

Betygsatt 1 av 5 stjärnor

Horrible Horrible accommodation I would…

Horrible Horrible accommodation I would not recommend any student to live at the accommodation in Kingston, UK. A complaint was filed about the state of the kitchen in one of the sections back in September 2025 and 5 months later very little change and the filth has gotten worse and is unbearable. Reach out to me directly and I will provide pictures and videos of the kitchen.

24 januari 2026
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hi, we encourage you to chat to your iQ team at reception, who'd like to make this right.

Betygsatt 1 av 5 stjärnor

horrible and dirty

5 september 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

We're sad to hear this was your experience at iQ. We'd love to put it right, and encourage you to email hello@iqstudent.com, or chat to your team at reception.

Betygsatt 1 av 5 stjärnor

Staff show a lack of basic courtesy

We asked to be let into the student block area to drop a lot of stuff off on a day where there was hardly anyone there. Was told no and so we had to struggle rhrough the locked gate back and forward multiple times. Lack of basic courtesy given that we pay a good deal of money to house our daughter here. Would not recommend this place.

10 januari 2026
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hey Louis, we're really sorry to hear this. If you'd like to take your complaint further, please email hello@iqstudent.com.

Betygsatt 5 av 5 stjärnor

The top UK accommodation

The top UK accommodation, they had really helpful, kind and practical staff with an urgent response for all issues you have. They deserve 5 stars with their amazing room spaces and affordable prices as well.

25 november 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Thanks Jan, this is wonderful to hear.

Betygsatt 1 av 5 stjärnor

Upon to your reply all complain has…

Upon to your reply all complain has been done in the formal way for a mistake you put my son in who was not even 18 years at time very thing you ask even doctors letter all was sent to you so now you are here trying to clean you iq image Iam here to call to student home student and international student to prevent them on wating their money on your iq has open for your the iq interest not on the welfare and mental health of students.he are still traumatised Iam will coming to share more about even your solicitors and why the iq is still traumatised my son . Iam a mother with health conditions you know about how do you want me the leave my young stand in this . You put this poor to sign before the age of 18 and tell after 2 weeks if leave the accommodation they won’t any charges why the iq decided to charge him for staying their for less than a week and left traumatise by the small size of the room and the size of the bath and cold of the room and the position of the room is just at front of the kitchen in case of fire what will happen them children lives matters though and my son escape an aggression inside iq area where you suppose to put security guys and for some reason your office get empty
Iam here for everyone to know about this iq business to protect more people

21 november 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hi Aisha, thanks for taking the time to leave us a review. If you would like to reach out to our Customer Support Team at hello@iqstudent.com they can look into your case in line with our escalation policy.

Betygsatt 1 av 5 stjärnor

Egham I Q

Pay very expensive money for live London Egham I Q accommodation.small room the room is not well ventilated, very bad air. Midnight very very noisy, and a lot of footstep sounds. Door smash bang bang …very noisy security is decorate call security is nothing help respond many time .the door lock broken not repair.say is repair done.live here is torment. Very terrible accommodation .

5 augusti 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hey Anna, thanks for leaving us a review, we're sad it isn't a positive one. Please chat to your team at reception, who are able to fix any maintenance issues quickly.

Betygsatt 1 av 5 stjärnor

Live I Q true feelings

This is since the envoy worst accommodation from I Q London. It’s very Noisy at night time, can not sleep the room air is very bad? and No one control here. Security only decoration. Nothing to do? Even my bathroom faucet broken down.and room door lock is broken, I respond many many time still not fix? Staff manner very bad. Please upperclassmen don’t stay here, you pay very expensive money to live this place it’s not worth it ?

10 mars 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hi Daniel, we're really sorry you feel this way about your stay with iQ. Please chat to our team at reception, as we'd like to put this right, and they are best placed to help with noise complaints and maintenance issues.

Betygsatt 1 av 5 stjärnor

They market first class accommodation…

They market first class accommodation and then provide third class. Shameful company typical shark Landlord taking advantage of younger people who know no better.

Check out their reply I complained and they didn't make it right again trying to give the impression they care. Take your money and won't compensate for substandard service classic 70s car dealer

5 november 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

We're really sorry you feel this way. We'd love to chat through your experience and make it right - please email us at hello@iqstudent.com.

Betygsatt 1 av 5 stjärnor

Worst accommodation ever

Worst accommodation ever. When I arrived, so many things were already not working. The microwave literally caught fire and it took them ten days to replace it. The lift was broken for weeks. The bathroom fan stopped working after two weeks. Now the kitchen heater doesn’t work, and when I requested a fix through the app, someone came, broke the switch, and then marked it as “resolved.” It’s a complete joke. AVOID AT ALL COSTS.

29 oktober 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hey Talal, we're really sorry this has been your experience so far. Please contact us at hello@iqstudent.com, as we'd like to make this right.

Betygsatt 5 av 5 stjärnor

I have had the best experience at IQ…

I have had the best experience at IQ house in Wolverhampton. Special shoutout to Habbiar, Amana and Martha. These staff members have been so friendly and very helpful.

19 september 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Thanks for leaving us a review - we are pleased you enjoyed your stay with us, and that our staff were so friendly and welcoming.

Betygsatt 1 av 5 stjärnor

IQ OWES STUDENT'S MONEY

I was a previous resident at the iQ Sterling Court. I transferred the room to another student through their official website but now they are refusing to refund my balance by not answering any emails at all! What a terrible experience. DO NOT CHOOSE this accommodation cause they are so pathetic to OWE STUDENT'S MONEY!!!

29 augusti 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hi Zhichang, I'm sorry about your experience. For refund help, please contact us at hello@iqstudent.com so we can look into this further,

Betygsatt 1 av 5 stjärnor

Don’t stay here at all you turn up to…

Don’t stay here at all you turn up to your room with it not being cleaned. There was hair on the bed, another person’s bogies on the curtains, human faeces in the toilet and the door to the room doesn’t even lock.

The staff won’t help you at all they are useless all they do is say “sorry we can’t do anything”.

Don’t waste your money.

25 augusti 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

We are sorry this was your experience - this is not up to iQ standards. Please email us at hello@iqstudentaccommodation.com with the site you stayed at to discuss your experience further.

Betygsatt 1 av 5 stjärnor

This is the worst accommodation I've…

This is the worst accommodation I've ever been in my whole life iQ fivewayhouse Wolverhampton, the pressure of the water doesn't flush completely, anything I flush comes back. So sad I use more than 1hour in the toilet battling the Water closet to ensure everything goes in, atimes I have to leave it just the way it is. Funny enough I have a duct connecting multiple pipe from the whole building pass through my room, I hear noises at mid-night when people from upper part of the building use the toilet

Worst experience ever.

21 augusti 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hi Bram, I'm sorry about your experience - for help on your issues please contact reception, who can help you. You can email them at fivewayshouse@iqstudentaccommodation.com, or visit reception between 8am- 8pm daily.

Betygsatt 1 av 5 stjärnor

I had a deeply disappointing experience…

I had a deeply disappointing experience with iQ Student Accommodation that I feel compelled to share, especially for international students considering booking with them.

Due to a personal loss, I had to cancel my plans to move to the UK. I had booked a room at iQ’s Great Newton House and cancelled it within 24 hours of booking — well within the 7-day cancellation window stated in their policy and before collecting any keys.

Although I gave my father’s name as guarantor but he never accepted it and nor upload any identity proof this makes contact void.

Despite this, I was told I would still be liable for the entire year’s rent unless I found a replacement tenant myself, which, in my situation, was just not possible. As someone dealing with grief and mental health strain, this response felt incredibly cold and rigid.

The lack of compassion and the pressure to either pay up or find a replacement tenant — even after cancelling within the proper timeframe — has made this experience emotionally exhausting. I didn’t even ask for a refund of my booking fee, just a release from the contract I had to cancel under unavoidable and distressing circumstances.

I’m sharing this not out of anger, but to warn other students — especially those booking from abroad — to read the fine print carefully, and be prepared for little flexibility, even in the most difficult of situations.

I genuinely hope iQ considers improving how they handle such sensitive cases in the future. Policies are important, but so is basic human empathy

6 augusti 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hi Tashu, I'm sorry to hear about your personal loss. For refunds, please contact hello@iqstudent.com, who can help you further.

Betygsatt 1 av 5 stjärnor

Terrible stench, I am feeling sick in the room

We recently moved into IQ Hammersmith on August 1st, and our experience has been nothing short of terrible. The condition of our room is unacceptable. There is an overwhelming stench that smells like oil or chemicals, making it impossible for us to stay here.

We've called multiple times to report this issue, and while we were promised that staff would come to check, nothing has been done. We feel sick in this room and urgently need to change to a different one.

This situation is incredibly frustrating, and we would not recommend this place to anyone. If you're considering staying here, think twice!

1 augusti 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hi Jakob, we're sorry to see that your room hasn't met your expectations, nor ours. We've spoken to the onsite team and looked into this for you - please head to reception between 8am-8pm so that we can rectify this and manoeuvre a room change for you.

Betygsatt 1 av 5 stjärnor

WORST ACCOM IN THE WORLD!! DISGUSTING!

worst most deceiving highly inadequate accommodation provider in Brighton.

starting with the neighboring tenants, the majority of fellow residents were abusing drugs and alcohol day and night, causing inhumane levels of noise pollution and disruption to my day. I could not sleep, eat or function. Management refused to intervene in any way despite illegal actions taking place, leaving me and my mother to deal with it.

the volume of noise in this accom is further upheld by the paper thin walls and poor security, every door slam and cupboard close could be heard from up to 4 rooms away.

the price is egregious considering the disgusting quality of the room and its contents, with a barely working shower and bed made of nails it was more of a nightmare than anything else

if u make one good decision today, dont choose IQ

18 juli 2025
Omdöme utan inbjudan
Logotyp för iQ Student Accommodation

Svar från iQ Student Accommodation

Hi Freya, Thank you for your feedback, we are sorry about your experience. If you would like to discuss this further, please talk to your site team at reception.

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