The communication was inconsistent, and policies kept changing with little to no warning with each response. I was initially told they could invoice my university directly, only to be told weeks l... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
As others have mentioned, disgusting company. Rarely answer the phone. When getting through are rude and condescending I was supplied a laptop that was faulty and informed Invate within 24 hou... Se mer
Invate don’t even deserve one star. Why DSA has a contract with this company is beyond me. Their website is like something out of the dark ages, they refuse to respond to email or repeated ph... Se mer
Företaget har svarat
without doubt the absolute worst customer service I've ever experienced. cant get through on the phone half the time and they just won't answer calls and won't help. when i finally did get through the... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Invate are an IT company specialising in the supply of equipment to students at university under the DSA scheme.
Kontaktuppgifter
Storbritannien
- www.invate.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
i had the opportunity few times to…
i had the opportunity few times to engage the services of Invate ltd, each time service was first class, quality and prompt. I most definitely will use the service again.
I received everything in my delivery…
I received everything in my delivery and everything is working fine.
Fantastic service
After reading a few negative reviews I was slightly nervous however, my order was delivered within 2 days with all the software loaded onto it and the clever addition of a usb with license keys added on there.
Fabulous company and fantastic support 👍🏻
Absolutely awful customer service
Absolutely awful customer service. Long repeating emails that never answering questions you have asked. A customer service team that when you speak to over phone they cannot tell you the cost you will actually pay for their laptops. Very surprised this company is used to support DSA students.

Svar från Invate
Can't fault their service
Can't fault their service. Very on top of everything, easy to set up delivery and training, helpful and friendly staff. 100% recommended.
Prompt and efficient delivery
Prompt and efficient delivery, support and customer service.
Invate LTD Team goes an extra mile to satisfy the customers. They very passionate and trying to fulfill all customer expectations.
Thank you for your support.
Amazing service
Amazing service. Was kept up to date all along the order process, and even during these awful times of the pandemic my product was delivered in a way that was safe to all concerned. Excellent communication and service all round. Highly recommend.
Invate is a company which has amazing…
Invate is a company which has amazing staff who keep you up to date with information about your device i.e. laptop. I placed my order and a few days later I received my Laptop loaded up with everything I need from key software and I am now able to work efficiently to organise my work and meetings on laptop to have on the go when I need it
The laptop arrived on time and it is…
The laptop arrived on time and it is speedy and light. I am happy with the service I received and I would recommend the company to another customer. They dealt with emails in a prompt fashion and were extremely polite in all conversations with me.
good supplier
good supplier, long delivery time in my opinion and unusual laptop setup that i have been attempting to reverse. other than they they’re ok and polite.
My experience with Invate
I would wholeheartedly recommend Invate to friends and family. From the customer service to the engineer who delivered my equipment, I am truly grateful. With the support from yourselves, I feel I will be a more effective student. Thank you.
If I could give less than 1 star if I could!
If I could give less than 1 star I would.
This company is not only incompetent in customer service, but also in providing equipment that is not compatible with each other. Thus, rendering it useless and unusable.
All I can say there the best❤️
Invate is a supplier of assistive technology …....you can never reach!
Invate is a supplier of technology equipment and assistive technology for people with learning disabilities.
Contacting them is however impossible and make repeated claims they did not receive your email. A promise to call back never happens.
We tried to contact them by email and phone for over a month to arrange to get our equipment allocated through Study Finance England. As per other reviewers repeated claims of not receiving emails. In our case I could trace all emails as being opened and read.
Several phone calls were answered but always deflected and call back promised but never honoured.
We are now for over a month trying to get a confirmation to get the equipment our son badly needs. I have no fate this company will ever deliver or honour any form of warranty issues afterwards.
SFE and DSA should take action and provide alternative choices to this abysmal company.

Svar från Invate
carl from company installed equipment
carl from company installed equipment. Very cheerful and extremely helpful. Brilliant service from all staff
Invate
My experiences with Invate has been amazing. Currently a student at University with a disability. From receiving the first email from Connor, followed up by a telephone in regards to my equipment to receiving texts from Bobby to arrange delivery and installation of the equipment was very professional. Really nice staff, they know there stuff. Would definitely recommend using this company.
Efficiency was amazing
Efficiency was amazing. Issue resolved in a day.
Great service, very good communication and no problems
Invate were very helpful. Good at replying to emails and answered the phone promptly. All of the customer service people I spoke to were very helpful and informative. Delivery was pretty fast and through a courier firm. The courier messed up the delivery time but this was not the fault of Invate. Would reccommend the service.
Honestly haven't had any issue with…
Honestly haven't had any issue with this company.
I sent all the necessary documents, they tried to make me pay the £200 but when I made apparent that I would not be purchasing a laptop they were fine.
All emails were swift and delivery was made within a week.
The installation was quick and friendly and the contact to arrange it was also pleasant.
The software was not included but the technician quickly resolved it.
No problems.
i wouldn't even give them one star if i…
i wouldn't even give them one star if i could... i placed an order with invate, they picked up the phone and answered my emails when i was looking to buy a laptop, the second i had bought it, they stopped replying, I have called, left messages, emails.... it has now been over a month. I am having to complain through DSA.
STEER CLEAR of this company!!!!!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.






