Invate Omdömen 

46
•
TrustScore 1.5 av 5

1,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

The communication was inconsistent, and policies kept changing with little to no warning with each response. I was initially told they could invoice my university directly, only to be told weeks l... Se mer

Betygsatt 1 av 5 stjärnor

As others have mentioned, disgusting company. Rarely answer the phone. When getting through are rude and condescending I was supplied a laptop that was faulty and informed Invate within 24 hou... Se mer

Betygsatt 1 av 5 stjärnor

Invate don’t even deserve one star. Why DSA has a contract with this company is beyond me. Their website is like something out of the dark ages, they refuse to respond to email or repeated ph... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

without doubt the absolute worst customer service I've ever experienced. cant get through on the phone half the time and they just won't answer calls and won't help. when i finally did get through the... Se mer

Företagsinformation

  1. Datorservice

Informationen kommer från olika externa källor

Invate are an IT company specialising in the supply of equipment to students at university under the DSA scheme.


Kontaktuppgifter

1,5

Mycket dålig

TrustScore 1.5 av 5

46 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,5

Alla omdömen

(46)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Fantastic service

After reading a few negative reviews I was slightly nervous however, my order was delivered within 2 days with all the software loaded onto it and the clever addition of a usb with license keys added on there.
Fabulous company and fantastic support 👍🏻

9 december 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Absolutely awful customer service

Absolutely awful customer service. Long repeating emails that never answering questions you have asked. A customer service team that when you speak to over phone they cannot tell you the cost you will actually pay for their laptops. Very surprised this company is used to support DSA students.

10 augusti 2020
Omdöme utan inbjudan
Logotyp för Invate

Svar från Invate

We are sorry to hear that you feel as though you have received a poor service from Invate. We pride ourselves on providing the best service possible for all of our customers. We would like the opportunity to discuss this with you further and would therefore ask if you would kindly contact the Operations Manager on 0191 230 6680 or email info@invate.co.uk.

Betygsatt 5 av 5 stjärnor

Can't fault their service

Can't fault their service. Very on top of everything, easy to set up delivery and training, helpful and friendly staff. 100% recommended.

6 augusti 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Prompt and efficient delivery

Prompt and efficient delivery, support and customer service.

Invate LTD Team goes an extra mile to satisfy the customers. They very passionate and trying to fulfill all customer expectations.

Thank you for your support.

15 maj 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing service

Amazing service. Was kept up to date all along the order process, and even during these awful times of the pandemic my product was delivered in a way that was safe to all concerned. Excellent communication and service all round. Highly recommend.

2 april 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Invate is a company which has amazing…

Invate is a company which has amazing staff who keep you up to date with information about your device i.e. laptop. I placed my order and a few days later I received my Laptop loaded up with everything I need from key software and I am now able to work efficiently to organise my work and meetings on laptop to have on the go when I need it

26 mars 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The laptop arrived on time and it is…

The laptop arrived on time and it is speedy and light. I am happy with the service I received and I would recommend the company to another customer. They dealt with emails in a prompt fashion and were extremely polite in all conversations with me.

26 mars 2020
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

good supplier

good supplier, long delivery time in my opinion and unusual laptop setup that i have been attempting to reverse. other than they they’re ok and polite.

17 mars 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My experience with Invate

I would wholeheartedly recommend Invate to friends and family. From the customer service to the engineer who delivered my equipment, I am truly grateful. With the support from yourselves, I feel I will be a more effective student. Thank you.

6 mars 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Invate is a supplier of assistive technology …....you can never reach!

Invate is a supplier of technology equipment and assistive technology for people with learning disabilities.

Contacting them is however impossible and make repeated claims they did not receive your email. A promise to call back never happens.

We tried to contact them by email and phone for over a month to arrange to get our equipment allocated through Study Finance England. As per other reviewers repeated claims of not receiving emails. In our case I could trace all emails as being opened and read.

Several phone calls were answered but always deflected and call back promised but never honoured.

We are now for over a month trying to get a confirmation to get the equipment our son badly needs. I have no fate this company will ever deliver or honour any form of warranty issues afterwards.

SFE and DSA should take action and provide alternative choices to this abysmal company.

13 januari 2020
Omdöme utan inbjudan
Logotyp för Invate

Svar från Invate

We are sorry to hear that you feel as though you have received a poor service from Invate. We pride ourselves on providing the best service possible for all of our customers. We would like the opportunity to discuss this with you further and would therefore ask if you would kindly contact the Operations Manager on 0191 230 6680 or email info@invate.co.uk.

Betygsatt 5 av 5 stjärnor

Invate

My experiences with Invate has been amazing. Currently a student at University with a disability. From receiving the first email from Connor, followed up by a telephone in regards to my equipment to receiving texts from Bobby to arrange delivery and installation of the equipment was very professional. Really nice staff, they know there stuff. Would definitely recommend using this company.

5 december 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great service, very good communication and no problems

Invate were very helpful. Good at replying to emails and answered the phone promptly. All of the customer service people I spoke to were very helpful and informative. Delivery was pretty fast and through a courier firm. The courier messed up the delivery time but this was not the fault of Invate. Would reccommend the service.

25 november 2019
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Honestly haven't had any issue with…

Honestly haven't had any issue with this company.
I sent all the necessary documents, they tried to make me pay the £200 but when I made apparent that I would not be purchasing a laptop they were fine.
All emails were swift and delivery was made within a week.
The installation was quick and friendly and the contact to arrange it was also pleasant.
The software was not included but the technician quickly resolved it.
No problems.

28 juli 2019
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

i wouldn't even give them one star if i…

i wouldn't even give them one star if i could... i placed an order with invate, they picked up the phone and answered my emails when i was looking to buy a laptop, the second i had bought it, they stopped replying, I have called, left messages, emails.... it has now been over a month. I am having to complain through DSA.
STEER CLEAR of this company!!!!!

26 februari 2019
Omdöme utan inbjudan

Detta är Trustpilot

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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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