Hastings Insurance Services Ltd Omdömen 

Their payment system was glitching; took me 4 phone calls with a duration of over an hour each time to make my payment. Once the payment was successful I then received numerous emails of which I went back and forth with claiming payment had not then HAD been made, then claiming it had been made but had been returned resulting in them cancelling the insurance immediately and not returning the £120 payment! We then had to race to find new insurers. Disgraceful customer service.

ABSOLUTE SCAM....!!! AVOID

MISOLD SERVICES

I have never been soo upset and infuriated with an insurance company. 13 years of driving i have never come across such a bad experience as this ..!!!!

I took out motor insurance on a friday and have note received and insurance cover documents. tried calling them on monday and been on 20-30 minutes waiting on the lines 5-6 times.. only to be told i have incurred an £85 cancellation charge...! I will be taking this to the financial ombudsman...!! the staff on the phone were rude and cut my call when I i complained about the charges... USELESS..!

AVOID AVOID AVOID. THIS COMPANY IS A CON. NOT EVEN WORTH 1 STAR. CONMEN

I had been driving a nu!ber of years and been with a number of insurers and hasting/i sure pink are the worst.

Hastings were quick to cancel my policy for reasons they did not want to share. When requesting a refund they did no5 want to give one and charged a cancellation fee after they canceled the policy.

Then having to search for a new insurer i came across insure pink who offered a reasonable price. Looking a bit further i saw they were a part of Hastings direct. 5hey wanted so much information which i have never come across before. It took a few months to fully accept the policy. I was met by rude staff who never wanted to share any information. They would always say they sent out letters int he post i never receive. They did not want to renew my policy but could not explain why. I had no interest in renewing but it would be helpful to know why they did not want to renew the policy. They 5hen proceed to other you alternative insurers (which again are apart of Hastings direct) but quote double the original policy.

Terrible. Avoid avoid avoid!!!!!

CONMEN!
Gary Hoffman is the Chairman of this outfit. He leads a company that either embraces fraud as standard practice, or is so incompetant that they do not deserve to be in business.

When all the details were entered into comparethemarket.com, Hastings quoted a price. But for a policy with different details - which i couldnt see until i bought the policy. This would have meant they had the perfect reason to refuse any claim.

Not until i had bought the policy and they sent the details did i see this con and have to cancel the policy. Cancxellation took 55 minutes on the phone. They tried to charge £22 to cancel the policy but decided to waive it "in this special case".

I believe they are conmen grabbing business with no intention of honouring a cliam.

POOR CUSTOMER SERVICE, COMMUNICATION AND TRUST
Hastings Insurance made a clerical mistake on my insurance and when I tried to rectify this the blame was transferred over to myself. I tried to correct the error THAT THEY MADE with them, BUT They then wanted to charge me another £175 for doing so. Due to this and the lack of customer service from the agent on the other end of the line I canceled my policy, as if they cant get this right what hope has anyone got if you need to make a claim. I was promised that the balance would be paid into my account. THIS HAS NOT ARRIVED 3 weeks later and I am still waiting. After another conversation with another agent, which took me almost an hour to get through to I was promised that the money would be paid express by another method in 24 hours . STILL NOT THERE . Not only is this extremely poor, when I did eventually get through to the contact centre, the agent had left her headset on the desk and I could hear another conversation regarding another customer wanting to make a complaint and asking to speak to a Manager, who was very reluctant to take the call. I was then passed through to this manager, by the agent thinking I was the gentleman on the other call. The Manager was very surprised when he realised that I was not the call he was expecting to be put through to him. I was then passed back to the original agent who, although was very apologetic, should not have made this serious breach of confidentiality in the first place. Obviously customers should not be able to hear other customers complaining, although I quite understand the reasons why they do. HASTINGS SERVICE IS EXTREMELY AWFUL AND IF I COULD LEAVE LESS THAN A ZERO SCORE I WOULD. I wonder when I am going to get my money ....mmmmm

Horrendous, there should be a way to give a negative review, my partner was on the phone for over an hour today trying to resolve the issue, he has comprehensive insurance and what a waste of money with Hastings. Nine days after the crash the car still hasn't been inspected for damage. I have read the reviews and Hastings give feeble apology, which means nothing because they have made the same mistakes with all of it's disgruntled customers. Hastings don't care about customer satisfaction, their only aim is to make money

After four months I changed from a car in group 26 insurance to one in 15 and a car that is worth 3k less.
I accept the admin charge but the additional cost seemed scadolous.
Hence the review as not happy .

What an absolute joke of a company. I have taken my complaint to FOS as I have had zero communication. Ironically, my complaint related to the lack of communication after Hastings received TP allegations. This affected my premium by almost £300 a year.

And the hold time to actually speak with somebody?! It's completely ridiculous. I would avoid this company like the plague.

Awful customer service. I have been a customer for 3 years for Home & Contents insurance and have never had to call them. Now I do for a simple question about insuring a Timber Framed Building I am looking to buy, I have so far spent two weeks trying, been on hold for a combined total of over two hours. When i do get though to someone (I've managed twice), they claim not to be trained to be able to answer my question or they cannot find my details (even though I give them the policy number). I have asked for a callback three times with no success.

Buyer beware of the smart miles policy. My son had a smart mile policy for 18months on a 03plate 1.3D fiat punto which he had owned for 28 months (first 10 on L plates with me). It was showing some signs of rust so talked him into getting something newer and a little bigger. Did not wont him to have a boy racer car not that he would have wanted that type anyway. So looked at the Kia Rio been boring yet practical for his needs. But while looking a Kia Ceed 58plate 1.6D came up with only 37k owned by an old couple with FSH. Equally as boring but ideal for the next few years of his driving life. We were a little shocked when it came to swapping the insurance over to the new car. Told they would not cover him with the smart-miles policy he held for that plain and boring Ceed. Could not understand why and call centre operator was less than helpful they did not want to even look at any way around the problem. Result he at to take out a new policy with another provider and lost 6 months NCB. Then when he phoned up to cancel the not so smart miles policy they said they would charge him for cancelling and for the black box so lost any refund owed to him. Total rip off he did not want to cancel he was forced to because of poor customer service, It seems we are not the only ones to have had this problem when swapping a car half way into the policy. Talking to a mate who had the same problems so can only assume this is a way of Hastings ripping off customers and making money by making it hard as possible for there customers to swap cars. Nice little scam they have running keeping the full years money for only half a years cover. WARNING !!! If your planning on upgrading your car go elsewhere as Hastings will rip you off !!!!

Joining was'nt straightforward - never had an insurance company threaten me with cancellation because they did'nt receive my no claims evidence then to top it off I changed vehicle & they refused to insure me - went to a proper Company Direct Line instead no problems at all

I had to raise a complaint with Hastings Insurance regarding an issue with their website that once it had taken my banking details, faulted & did not process the insurance policy. This was not confirmed until the following day as no confirmation email had been received nor had my bank account been deducted the policy cost, I inquired just where is my banking details held in their system.
They replied in several emails to me but today they phoned me direct & as I placed the policy in my daughters name, as she would be the only driver, sighted 'due to data protection.' for not speaking to me her father, as the issue is with my banking details this is nonsense.
This company needs to address the issues & not hide so negative complaints are not registered.

This is my 3rd year with insurepink and I've never had a problem with them.. Theres always polite and helpful I checked the rest of the car insurance quotes and they gave me ridiculous prices but with insurepink Im saving £300 a year.. Thanks..