Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

They took my username and added '_old' to the end of it. Now they refuse to give me my original name back OR let me pick any of the 4+ inactive names I’ve suggested. They keep giving me the same canne... Se mer

Betygsatt 1 av 5 stjärnor

Harmful scam that takes advantage of many people. App stores need to close it, immediately. They are doing rug pulls from under people who makes orders, and they refuse to explain details or negotiate... Se mer

Betygsatt 1 av 5 stjärnor

Não consigo acessar minha conta ou até mesmo alterar a senha, pois informa que está suspensa. Já abri vários tickets e já encaminhei dados e documentos solicitados, obtive a resposta que a cont... Se mer

Betygsatt 1 av 5 stjärnor

IMVU will be Sued one day if it hasn't already.They do nothing about bullying or harassment,Sexual harassment or minors being able to access this game.As long as they get paid nothing else matters‼️ P... Se mer

1,2

Mycket dålig

TrustScore 1 av 5

180 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,2

Alla omdömen

(180)

12 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

When you play as guest, you can’t really do anything, free options don’t work

But what happens when you pay is most often they just ban you for no reason (their trashy customer support never gives any explanations) and they simply take your money. I totally switched to JLCams.com
I have never had any financial problems there. It’s way cheaper and I have been really enjoying it. It’s also a lot hotter than IMVU, there is more 100% adult-content. On the other hand, there are no pedophiles and predators - you come across them all the time on IMVU. Keep your wits about you if you use IMVU. My recommendation is to avoid it.

22 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Verified Creator AccounVerified Creator Account on Hold Over 15-Year-Old Data—Help! ($600+ balance / Form 1042-S matched)t on Hold Over…

Verified Creator Account on Hold Over 15-Year-Old Data—Help! ($600+ balance / Form 1042-S matched)

Hey everyone, I need some advice on how to escalate a ticket. My account was created back in 2010. In 2024, I joined the Earn Money program and successfully completed the full creator verification process, submitting my Government ID and tax papers.

My account was recently placed on hold, and customer support is acting like a robot. They are demanding that I provide the exact signup email, the original credit card last 4 digits, and billing details from 15 years ago (2010).

I don't have this data anymore, but I have something much stronger: I am an international creator, and IMVU just issued me an official IRS Form 1042-S for my earnings. My legal name and ID number match the 1042-S exactly. I even sent a screenshot linking my avatar name and verified email to my payout texts, along with a live ID selfie.

I have over $600 sitting in my account. Support and the Creator Advocate have gone completely silent for days. It feels like my legal earnings and tax records are being held hostage over obsolete data from over a decade ago.

Has anyone successfully bypassed the Tier 1 robot agents using their Earn Money/1042-S verification? Is there a specific staff member or moderator here who can help me escalate this to a supervisor? Thanks!

21 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Leider ein sterbender Chat

Leider ein sterbender Chat. Ein Chat der relativ leicht zu navigieren ist in der 3D Welt. Doch als Neuankömmling wird man nicht herzlich begrüßt. Die wenigen User sind selbstherrlich, nicht offen und für wenig Spass zu haben. Hilfe darf man hier leider nicht erwarten und noch viel schlimmer ist es, das einem politische Meinungen vermittelt werden und wenn man nicht konform ist, auch aus dem Chatraum geworfen wird.

9 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

HORRIBLE APP

Toxic environment, child predators active on the app, nudity and adult talk in Hangout rooms, creeps stalking women, power abuse by moderators, racism by moderators

9 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

was eerst echt een leuk chat spel maar…

was eerst echt een leuk chat spel maar nu moet je gaan betalen voor dingen waar je al (ongeveer 20 euro) voor hebt betaald. je kan een AP pas kopen om meer dingen te zien, niet alleen sexueel maar echt betere kwaliteit kleding ook. en nu? nu mag je niet meer in normale 18+ chats als je AP draagt. 18+ kk spel VOLWASSEN MENSEN. echt kk op

17 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

WORST CUSTOMER SERVICE/SUPPORT KNOWN TO MAN

They took my username and added '_old' to the end of it. Now they refuse to give me my original name back OR let me pick any of the 4+ inactive names I’ve suggested. They keep giving me the same canned response about 'security reasons' while offering zero actual solutions. They expect me to do all the legwork to find an available name, but then reject every option I find. Extremely disappointed in how they treat their customers. WORST COMPANY

15 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

What a horrible platform! It's incredibly poor technical wise. Security breaches occur all the time and nothing is done to prevent them

They can block your account for a made up reason and just take your money (that's the real reason they ban you). Eventually I switched to JLCams.com
when I felt that I could definitely go for a cam site with beautiful grls. Even though it was just an experiment for me (something totally new) I liked it to such an extent that I keep coming back. It's much better than IMVU anyway. It's actually beyond comparison. In practical terms IMVU just doesn't work. You can have a sweet small talk to people (which is going to cost you quite a lot), but you can never hope for anything really special and unique.

26 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

So I ordered a shared room and I shared…

So I ordered a shared room and I shared it with my friend so that we can decorate the room when we're decorating the room for like 3 to 4 hours and once we got done to make the room public so friends could join but they keep saying try again it was an error now they remove my friend from the shared room and took out all our decorations out the room and put my room back into private slot and now they saying I have to pay 9.99 again to get another shared room wth this not right at all n im pissed off behind this

17 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

THEY ARE THE ABSOLUTE WORST ON THE WEB

THEY ARE THE ABSOLUTE WORST CUSTOMER SERVICE AND HAVE THE MOST INCOMPETENT TECHNICIANS OF ANY WEBSITE ON THE INTERNET BY FAR...AND THEY HAVE THE NERVE TO CHARGE PEOPLE FOR THEIR GARBAGE...11 YEARS IVE BEEN ON THIS AND EVERY YEAR IT GETS WORSE AND MORE PEOPLE ARE QUITTING THAN EVER...THEY ARE CLUELESS, THEY PROVIDE NO HELP AT ALL AND THE TECHNICIANS NEVER FIX A THING ON THE SITE...ITS LIKE TALKING TO A WALL TALKING TO THESE PEOPLE...NO INTELLIGENCE AT ALL EITHER...MOST OF THE TIME THEY DONT EVEN UNDERSTAND YOU WHEN YOU EXPLAIN THINGS OVER AND OVER AGAIN....THEN THEY DO NOTHING ANYWAYS...

2 december 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Inapproprié nuditer⚠️

Certe se jeux et très bien depuis la dernière fois que j'y et jouer ont peux faire de beau skins ect jusqu'au moment où je rejoins 1 serveur ! Mais comment a 14ans je voulais simplement jouer je me retrouver dans des serveurs de adultes de 45ans ! CEST NORMAL SA? sérieusement ? Tellement inapproprié des gens parler de sexe 🔞 des photos de nuditer ET APRES ILS PRETEND ETRE SÛR COMME JEUX ? Mais surveiller votre jeux je sais pas faites quel que choses à la place de nous mètre des mise à jours qui bugs ! Surtout que c'est même personnes mon dit que je ne devais pas être la mais excusez moi mais si se n'était pas pour les enfants IMVU l'aurais mis sue un site pour adultes donc c'est un jeux pour enfants je ne vois pas pq des adultes SONT ICI ! A DÉCONSEILLER FORTEMENT SI VOUS AVEZ DES ENFANTS QUI JOUE ⚠️⚠️⚠️⚠️

23 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

pas på med denne side

pas på med denne side, jeg har lige prøvet på at se om jeg kunne komme på og nu siger den min mail er ukendt, så jeg ikke kan komme på, det et ret stort problem, for det kan jo betyde siden har slettet min account uden nogle form for varsel

9 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The IMVU BAD customer service

The IMVU customer service is absolutely unacceptable. For weeks I have been trying to recover my account, providing every proof they requested, yet their support keeps sending repetitive, automated replies and doing nothing to solve the issue.

This is beyond frustrating and shows a complete lack of professionalism. If IMVU does not resolve this immediately, I will escalate the matter legally and through consumer protection authorities.

We will not stay silent — enough is enough.

21 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Et si j'avais pu mettre moins que 0…

Et si j'avais pu mettre moins que 0 je l'aurais fait. Repère à malades mentaux (et encore, s'ils étaient drôles, ou au moins avec de la conversation à défaut d'être sympathiques, bref pertinents quoi, ça irait...) Nan, moi j'ai tout connu la dessus, je me suis retrouvée avec des pauvres folles du genre nevrosées, mythomanes, nymphomanes, des crasseuses qui prennent meme pas de douche et qui te reprochent d'avoir d'attirer les mouches en juillet, qui m'ont menacées de mort, m'ont harcelée pendant plus de deux ans, ont inventées tout un tas de conneries sur moi, ont fait tourner mes infos réelles et j'ai été victime d'un pédophile aussi qui mentait sur son âge, ses photos, sa vie, bref la totale quoi... J'avais de la peine pour certaines personnes parce que c'était des crèmes qui restaient coincés dedans parce qu'ils avaient un mal être de fou mais au final ils ratent rien. T'as vraiment que des détraqués là bas. J'ai même connu un mec qui bouffait avec ses poupées en porcelaines et avait des rapports sexuels avec sa literie donc bon... Plus de IRL pour moi.

PS : Les fous furieux me suivaient jusqu'à chez moi, jusqu'à mon travail, et me menaçaient de mort via mon propre numéro de téléphone en pleine nuit donc tout est bon dans le cochon, comme on dit...

PSPS : J'ai même pas osé porter plainte, d'habitude je ressens pas la honte mais là... Je me sens trop mal qu'on puisse se dire que j'ai traîné la dessus, elles étaient trop moches les meufs, t'as l'autre demeurée avec un front... Un genre d'ampoule, qui met des filtres sur ses dents, avec ses dents là on dirait un piano là... T'as tout qui se casse la gueule chez elle, on dirait même pas une vraie meuf, puis ça parle comme un wesh wesh là. Aucune douceur qui émane du machin a part des seins d'ancienne obèse. Atroce.

22 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Locked Out of VIP Account – No Support for 3+ Days

Locked Out of VIP Account – No Support for 3+ Days

I have been locked out of my verified VIP IMVU account (@Rvrz) for more than 3 days.
Despite submitting a support ticket (#596313), sending multiple reminders, and posting on Twitter, I’ve received no response.

As a paying customer, this is completely unacceptable. I cannot access my account or even the VIP Live Chat that I paid for.

The worst part? No explanation, no communication, and no help.
This is the worst customer support I’ve encountered from any platform.
this.

18 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Ignorada pelo suporte mesmo após prazo prometido

Minha conta IMVU foi desativada injustamente por “suspeita de bot” no dia **8 de julho de 2025**. Entrei em contato com o suporte imediatamente, e abriram o **ticket #586632**.

A IMVU prometeu resposta em **3 a 5 dias úteis**, mas **hoje já é dia 15 de julho (5º dia útil)** e **NADA foi resolvido**.

Já enviei cobranças educadas, firmes, e fui completamente ignorada. Estou **há mais de uma semana sem acesso à minha conta**, sem explicação, sem retorno, e com total **descaso do suporte**.

Isso é inaceitável. O mínimo que espero de uma plataforma como a IMVU é respeito com seus usuários reais.

Aguardo uma resposta **URGENTE**.

7 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

THE WHOLE COMPANY IS A SCAM

THE WHOLE COMPANY IS A SCAM! My VIP failed to go through so they put my account on hold and made me send the payment through paypal to have it reactivated. I did everything they said and they took the hold off my account but NEVER gave me the service I paid for! Obviously I disputed this transaction with paypal but surprise surprise they won, thieves. OF COURSE they put my account on hold again! I have had tickets open for months now trying to get it lifted, but they only reply once every two weeks and ask for the same information already sent to them. They're such a scam of a company, I've been using this game since 2019 and regret every single penny i've ever spent on it. And I will be contacting my bank & local regulations office to report them for this and i WILL be getting back all the hundreds of pounds I have spent.

20 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The amount of scams on IMVU is BAD

The amount of scams on IMVU is gob smacking, Non of the reports for these scams do anything aside from making them come back in doubles, Get rid of your scamming avis with links and maybe people would actually enjoy IMVU, as the whole thing is starting to become back to back, My friend's room had up too 15 links back to back in a room even with trying to boot or remove them, These scams are starting to ruin IMVU rooms and people who found a community in IMVU, most people on vu are quitting due to these scams, if IMVU was good, they'd adress the links and keep them far away for those who play IMVU as possible. Fix your stuff imvu before people start to hate on it, as i see it growing for myself.

4 juni 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

What a horrible platform! It's incredibly poor technical wise. Security breaches occur all the time and nothing is done to prevent them

They can block your account for a made up reason and just take your money (that's the real reason they ban you). Eventually I switched to JLSex.com when I felt that I could definitely go for a cam site with beautiful grls. Even though it was just an experiment for me (something totally new) I liked it to such an extent that I keep coming back. It's much better than IMVU anyway. It's actually beyond comparison. In practical terms IMVU just doesn't work. You can have a sweet small talk to people (which is going to cost you quite a lot), but you can never hope for anything really special and unique.

4 juni 2025
Omdöme utan inbjudan

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Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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