This is the only place I will EVER go for my hair, after struggling for years to find someone who could provide high quality hair AND fit it in a way that cares for my own hair, too. I have very fi... Se mer
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Det här tycker kunderna
Absolutely love my experience with I’m So Pretty Hair Extensions! ⭐⭐⭐⭐⭐ I’ve been using the I’m so pretty brand for 15 months now & I wouldn’t go anywhere else ♥️ The hair is incredibly soft, f... Se mer
Best quality extensions to begin with, I’ve had mine in for about 6ish months and the past month or so I’ve noticed the length really deteriorating. I started with 26” and I’d say I’m at maybe 22” now... Se mer
Företaget har svarat
10/10 ***** Laura made me feel so reassured and was extremely professional when helping me decide which hair extensions I wanted and doing my colour match. The service was quick and easy and... Se mer
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Företagsinformation
Om I'm So Pretty Official
Skrivet av företaget
I'm So Pretty
At I'm So Pretty, we offer the very best in luxury hair extensions. With over 20 years experience our team of highly trained hair extension specialists guarantee you the ultimate experience when looking for your dream hair!
Pretty Aftercare
All our hair extensions are made with 100% human hair, ethically sourced and carefully coloured by our skilled artisans. Our bespoke services include colour match, fitting and aftercare. We also have an online bespoke colour match service, so if visiting our salon is not an option, then rest assured we can still offer a perfect colour match wherever you are in the world.
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Kontaktuppgifter
47 Wellington Street, L19 2LX, Liverpool, Storbritannien
- 0151 351 7226
- customerservice@imsoprettyofficial.com
- www.imsoprettyofficial.com
4,4
Utmärkt
124 omdömen
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Har besvarat 83 % av sina negativa omdömen
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Absolutely amazing hair and fits it…
Absolutely amazing hair and fits it amazing. Wouldn’t trust anyone else with my hair apart from Laura . The girls make you feel welcome everytime and always up for a laugh . Wouldn’t recommend anyone else .
11 februari 2026
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Ebony,
Thank you so much for your wonderful review and kind words. We are truly grateful for your continued support and trust in our team.
We’re delighted to hear how happy you are with your hair and that you feel so confident in Laura’s care. Knowing that you enjoy not only the results but also the friendly, welcoming atmosphere means so much to us. Creating a space where our clients feel relaxed, valued, and able to have a laugh is something we’re very proud of.
Your recommendation is the highest compliment we could receive, and we can’t thank you enough for it. We look forward to seeing you again soon and continuing to look after you.
#teampretty
My friend recommended me to Laura and I…
My friend recommended me to Laura and I am so thankful she did . From when I step into the shop to when I leave Laura and the team make me feel so confident and are there not just as a stylist and fitter but as someone you feel you can trust to talk to . Every detail is took into consideration and I would not go anywhere else. Laura is the lost sow to earth women I know and it’s warm and welcoming as soon as you sit in her chair. I feel like ive also had a therapy session and I feel a million times better than before I went into the shop
Sadie is an extrodordany women who is so talented at what she does and welcomes you in to the shop with so much love and confidence thankyou to the girls for keeping my hair looking amazing and making me feel confident within my self . I would highly also recommend there products and with the collaborations they also have with the content they also put out they act in a professional manor and to a very high luxury standard nothing is ever to small and I car thank them enough for everything they done and I love what they stand for amazing service Everytime
10 februari 2026
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Michaela,
Thank you so much for taking the time to share such a heartfelt and wonderful review. We are truly grateful for your kind words and for trusting Laura, Sadie, and the entire team with your hair and your confidence.
It means the world to us to hear that you feel welcomed, supported, and cared for from the moment you walk through our doors. Creating a warm, safe, and uplifting space where our clients feel both beautiful and comfortable is always our top priority, and your feedback reassures us that we are achieving that.
Laura and Sadie will be absolutely delighted to read your message. Your recognition of their talent, dedication, and genuine care reflects exactly what they strive to offer every client. Knowing that you leave feeling refreshed, confident, and even a little lighter at heart is the greatest compliment we could receive.
We also appreciate your kind words about our products, collaborations, and professional standards. We take great pride in delivering a luxury experience where every detail truly matters.
Thank you again for your loyalty, support, and recommendation. We look forward to welcoming you back and continuing to take care of you for many years to come.
Im So Pretty Team X
So happy with hair and fitting !
I’ve had hair extensions for over 10 years and I’ve never had them fitted as good as they do here at I’m so pretty . It’s so flat to my head , so comfortable and unoticable . I wear la weave and no matter what I always had a little bit pop through at the top . Now I can wear my extensions with confidence that the weave will not show . The hair is really good quality and Laura knows her stuff on all things extensions . I’ve found out even more about them and how to care for them . My hairs never looked so good . Thankyou Laura and the team x
5 december 2025
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Lois,
Thank you very much for your kind feedback. We are delighted to hear that you are so pleased with your hair and fitting.
Laura and the team are committed to providing high-quality extensions and expert guidance, ensuring every client feels confident and comfortable. It is wonderful to know that your extensions now sit perfectly and that you are able to wear your weft with complete confidence.
We greatly appreciate your continued support and look forward to welcoming you back at your next appointment.
#teampretty
Good for about 6 months
Best quality extensions to begin with, I’ve had mine in for about 6ish months and the past month or so I’ve noticed the length really deteriorating. I started with 26” and I’d say I’m at maybe 22” now so not overly impressed and happy with the loss of length considering the hair is not cheap. Very disappointing as they were amazing up until this point and was very keen to re purchase. I’ve followed all the correct aftercare as I do with all my extensions and rarely use heat so not sure what the issue is but slightly upsetting.
2 februari 2026
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Madison,
Thank you so much for reaching out! Aftercare really makes a big difference in keeping extensions looking full, long, and healthy for as long as possible.
Even with careful handling and minimal heat, following the simple aftercare steps—like washing, conditioning, and coming in for regular refits—helps maintain length, quality, and overall appearance. Our team is always happy to share tips and advice to make sure your hair stays in the best condition.
If you like, we can give you some personalized suggestions to help maintain the length and shine you’re aiming for.
Customer Services
I’m So Pretty
Monthly visits
I purchase my hair from im so pretty I have for 7 years religiously and I go to the shop every 5 weeks to have my hair refitted. Cant fault the girls in the shop for anything they are lovely and always give you a warm welcome. There customer service is brilliant and they will go above and beyond to help you where they can. I will continue to return for as long as I have hair extensions.
Thank you for everything!
31 januari 2026
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Jodie,
Thank you so much for your lovely message and for being such a loyal client over the past seven years. We truly appreciate your continued trust and support.
We’re delighted to hear that you enjoy your visits and feel welcomed by our team. Providing excellent customer service and going above and beyond for our clients is something we pride ourselves on, and your kind words mean so much to us.
.
Customer Services
I’m So Pretty
The hair fairy x
The best hair and the best hair fairy’s!
The quality of this hair is unbeatable, ladies in the shop make me feel so welcome every time I get a refit.
Couldn’t recommend I’m so pretty enough ❤️
Thanks so much for the best hair and the best customer service always x x x
31 januari 2026
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Emily,
Thank you so much for your wonderful message! We truly appreciate you taking the time to share your experience.
We’re thrilled to hear that you are happy with your hair and that our team makes you feel so welcome each time. Providing top-quality hair and excellent customer service is at the heart of everything we do, and your kind words mean the world to us.
It’s always a pleasure to have you in the salon, and we’re so grateful for your continued support and loyalty. Thank you for recommending I’m So Pretty — we look forward to seeing you again soon!
I’m So Pretty
Absolute best hair absolutely flawless
Been getting my hair and fitting for 12 years and could never ever go anywhere else the girl is an a actual hair angel. Goes above and beyond nothing is to much trouble for these grils all of them funny and down to earth you walk out feeling like youve got a load of new mates. The hair lasts easy 12 months with the right after care wat will be explained in great detail she will go through absolutely everything and is only ever a message away if you need more aftercare advice. I'm pretty products are also fabulous i honestly dont understand why anyone would go anywhere else.
28 januari 2026
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Ruth,
Thank you so much for taking the time to share such a glowing review. Your kind words truly mean a lot to the team at I’m So Pretty.
We are thrilled to hear that you’ve enjoyed your hair and appointments over the past 12 years, and that our team has made you feel supported, informed, and welcomed. Providing exceptional service, expert guidance, and a friendly, down-to-earth environment is something we take great pride in, and it’s wonderful to know that it has made such a positive impact on your experience.
Your loyalty and trust are greatly appreciated, and we are so happy to have you as part of the I’m So Pretty family. Thank you again for your kind words — we look forward to seeing you at your next appointment!
I’m So Pretty
Absolutely love going to I’m so pretty
Absolutely love going to I’m so pretty. The best service the best hair and you truly make a friendship when you go to I’m so pretty. I go an hour early before my appointment purely just to talk to the staff as they are so lovely genuine and kind and always up for a good laugh. I’m so pretty it’s not just a hair extension company. It’s friends it’s extended family!
28 januari 2026
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Molly,
Thank you so much for taking the time to share such a lovely message. Your kind words truly mean the world to our entire team.
We are so grateful to hear that you enjoy not only our hair and services, but also the atmosphere and relationships we strive to build with our clients. Creating a welcoming, genuine, and supportive environment is very important to us, and it is wonderful to know that you feel part of the I’m So Pretty family.
You are always a pleasure to have in the salon, and we sincerely appreciate your loyalty and continued support.
We look forward to seeing you again very soon.
I’m So Pretty
The best hair ever wouldn’t wear any…
The best hair ever wouldn’t wear any other and all the girls are so lovely and accommodating, highly recommend!
26 januari 2026
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Sarah,
Thank you very much for your kind message and positive feedback. It is truly appreciated.
We are delighted to hear that you are happy with your hair and your experience with us. Your satisfaction and trust mean a great deal to our team, and we are grateful for your continued support.
Thank you again for choosing I’m So Pretty. We look forward to welcoming you again soon.
#teampretty
The hair itself is nice but it says 10%…
The hair itself is nice but it says 10% off and I never got it when I went in store. The lady selling the hair wasn’t showing good customer service and we couldn’t wait to leave. Wouldn’t go back, nor would I recommend, I’d buy online and avoid the shop and get talked into products you don’t need
23 januari 2026
Svar från I'm So Pretty Official
Hi Carol,
Thank you so much for your feedback and for the kind compliment on the hair — we’re really glad you loved it.
We’d like to clarify that the 10% discount is for online orders only, and we apologize for any confusion during your in-store visit.
Thank you again for taking the time to leave a review — we truly appreciate it.
#teampretty
Laura and her team are fantastic x
Laura and her team are fantastic. From the consultation to fitting you feel so at ease. They talk you through all options and their attention to detail when it comes to colour matching is perfect. Wouldn’t go anywhere else.
21 januari 2026
Svar från I'm So Pretty Official
Thank you so much for your kind words Ann. We’re absolutely thrilled to hear that you felt at ease throughout your experience with Laura and the team. From consultation to fitting, we always aim to make every step comfortable, informative, and perfectly tailored to you – especially when it comes to colour matching ✨
Your support truly means the world to us, and we can’t wait to welcome you back again soon.
#teampretty
Disappointed loyal customer
So upset , I waited over a month they told me they sent me an email to update me on the progress but when I checked this was a lie and I’m somebody who shops with this company a lot I buy 28 inch nanos ( I swapped from Russian to Brazilian because the Russian ones were not lasting and I was happy with the Brazilian ones , they were thick and lasting .. the batch I just received in the Black Friday sale were terrible quality and not at all like their usual standard I have emailed this company to address the problem and had no response .. I have missed out on my hair dressers appointment which I lost my deposit for because I relied on the fact the nanos would be of same quality as I had trust in this brand , I then tried to resolve this with the store despite my long waiting , time , no updates , quality of hair and my appointment which I had to cancel and I’ve had no response
7 november 2025
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Thank you for taking the time to leave a review. We are sorry to hear that you’re feeling disappointed — this is certainly not the experience we want any of our customers to have.
We have checked our system and can confirm that we have not received any emails from you into our customer service inbox. That said, one of our team members has attempted to contact you, but unfortunately we did not receive a response.
We truly value all of our customers, especially loyal ones, and we want everyone to be completely happy with their hair. We’re very sorry to hear about the delays, the inconvenience caused to your appointment, and that the hair you received did not meet the usual standard you’ve come to expect from us.
Please do get back in touch with us directly, or feel free to visit us in store, so we can look into this properly and put this right for you as soon as possible. We are more than happy to assess the hair and work with you on a suitable resolution.
We look forward to hearing from you and resolving this matter.
Customer Services
I'm So Pretty
The best experience all the girls made…
The best experience all the girls made me feel so confident with my new hair taking the time to even ask how I was and making conversation I thought I not only had a hair stylist but therapist . I have been recommending I’m so pretty to everyone the salon is clean and stunning and all staff act accordingly these guys need to be seen and heard more
11 december 2025
Svar från I'm So Pretty Official
Hi Michaela,
Thank you so much for taking the time to leave such a beautiful review 🤍
We are truly overwhelmed by your kind words.
At I’m So Pretty, we believe the experience is just as important as the hair itself, and it means the world to know our team made you feel confident, cared for, and comfortable from start to finish. Creating a space where our clients feel listened to, uplifted, and valued is exactly what we strive for every single day.
Your support, recommendations, and appreciation for our salon and staff do not go unnoticed. Reviews like yours motivate our team to continue delivering the high standard of service we are so proud of.
Thank you for choosing I’m So Pretty — we can’t wait to welcome you back again soon ✨
With love,
I’m So Pretty – Customer Services 💕
Had a consultation a few weeks back and…
Had a consultation a few weeks back and was greeted with a warm welcome when I went in, was provided with such a high level of knowledge and luckily a last minute appointment which is was so grateful for. I had my hair fitted this morning and can’t thank Laura enough, she was an absolute pleasure to have done my hair and it was completed to absolute perfection! She has an amazing business and provides nothing but the best service. Thank you again, couldn’t love it anymore if i tried x
16 december 2025
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Victoria,
Thank you so much for taking the time to share such a lovely review 🤍
We are absolutely thrilled to hear about your experience, from the warm welcome at your consultation to your fitting appointment. It means the world to us that we could accommodate you at short notice and that you felt supported and well looked after throughout.
Laura will be over the moon to read your kind words — she truly takes great pride in her work, and knowing you’re so happy with the final result is exactly why we do what we do.
Thank you again for trusting I’m So Pretty and for your heartfelt feedback. We’re so glad you’re loving your hair, and we look forward to welcoming you back again in the future ✨
With love,
Customer Services
I’m So Pretty 💕
Svar från I'm So Pretty Official
Hi Emma,
Thank you! We’re so happy you’re loving your hair 💗✨
#teampretty
Gorgeous hair
Just washed my hair for the first time!! It has washed beautifully with no frizz and is so soft!!! I always worry about the first wash as that determines what kind of quality they are, I am over the moon with my extensions and I am so grateful to have found I’m so pretty ! For blondes it is so hard to find good extensions so thank you so much xx
9 november 2025
Svar från I'm So Pretty Official
Hi Alice,
Thank you so much for your gorgeous feedback! We’re absolutely thrilled to hear that your first wash went beautifully — soft, smooth, and frizz-free is exactly what we love to hear! 💕
We know how important that first wash is, especially for our blondes, so it makes us incredibly happy to know your extensions are everything you hoped for. We’re so grateful you chose I’m So Pretty, and we’re always here if you need any tips, advice, or support.
#teampretty
The girls were lovely made me feel good…
The girls were lovely made me feel good about getting my new hair
20 november 2025
Svar från I'm So Pretty Official
Hi Jackie,
Thank you for your kind words! We’re delighted to hear that our team made you feel confident and happy with your new hair. Creating a positive experience for our clients is very important to us, and we’re so glad you enjoyed your visit.
The I'm So Pretty Team 💖
Quality has gone downhill.
I’ve had this brand of extensions before and they were amazing they lasted me a whole year, however this set of extensions were delivered in July and I have since had to cut them countless times due to the ends being so thin and rough looking. They were 22” now I’d say they are 16/18. Also, I ordered the extensions in may, I had a phone call to say the shade was not in stock, I kept calling to see when they would be back in stock however I had no answer. The hair came in July… I was promised some extra goodies multiple times due to the time I had waited yet there was nothing. Also I wear shade 60 and I’ve noticed many black singular strands all throughout the hair? Not sure why the quality was much different the second time ordering, but I’m not the only one who has experienced this.
2 juli 2025
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Abby,
Thank you for sharing your feedback regarding your recent order. We would like to clarify that, as with all natural, high-quality hair extensions, slight variations in texture, thickness, and individual strands are normal. These natural differences are a feature of real human hair extensions and contribute to their realistic look, movement, and luxurious feel.
To help you maintain your extensions and ensure they continue to look their best, we are pleased to provide a free aftercare set. This set contains shampoo, conditioner and heat spray.
Please feel free to come in store and meet the team who will help you with aftercare advice or email customerservice@imsoprettyofficial and one of the team will contact you to arrange your free aftercare set.
#teampretty
5 STAR SERVICE👸🏼👸🏼
Where do i start just 5 star service from start to finish. I noticed my hair had gone dry slightly and i went in and realised i was using the wrong shampoo. Laura took the hair out for me cleaned it and refit it all FOR FREE. The hair is now back to perfect condition and i’m now using the correct aftercare. Her service was the best i’ve ever received and couldn’t recommend any more
22 oktober 2025
Svar från I'm So Pretty Official
Hi Charley,
Thank you for sharing your feedback. We’re so pleased to hear that Laura was able to assist you and that your hair is now back to perfect condition. It’s great to know you’re using the correct aftercare products — they make such a difference in maintaining your hair’s health and longevity.
Providing outstanding service and expert advice is always our priority, and we truly appreciate your recommendation. We look forward to welcoming you back to I’m So Pretty soon.
#teampretty
⭐️⭐️⭐️⭐️⭐️
I’ve been using this hair extensions brand for around 4 years now, and they have never once let me down. The quality of the hair is consistently amazing — soft, silky, and long-lasting, even after multiple washes and styling. You can really tell the difference compared to other brands I’ve tried in the past.
Their customer service is also outstanding! The team is always so friendly, quick to respond, and genuinely cares about making sure you’re happy with your order. It’s rare to find a company that maintains such high standards over time, but they absolutely do.
On top of that, the delivery time is super fast — my orders always arrive quickly and well-packaged. It’s clear they take pride in every part of the experience from start to finish.
I honestly wouldn’t go anywhere else for my extensions. If you’re looking for quality hair and reliable service, I couldn’t recommend them enough!
28 oktober 2025
Omdöme utan inbjudan
Svar från I'm So Pretty Official
Hi Sam,
Thank you so much for taking the time to share your wonderful feedback. We’re truly delighted to hear that you’ve been enjoying our hair extensions over the past four years and that the quality, service, and delivery have consistently met your expectations.
At I’m So Pretty, we take great pride in maintaining the highest standards across all aspects of our products and customer experience. Your continued trust and satisfaction mean a great deal to us, and it’s a pleasure to know that our efforts are reflected in your experience.
We sincerely appreciate your loyalty and look forward to continuing to provide you with the luxury quality and service you deserve.
#teampretty
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