Immersun 

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

My power diverter broke down after 18 months and despite claiming warranty for weeks they've now told me they creased trading on 13/1/26. Why they didn't tell me this when I first raised the issue ins... Se mer

Betygsatt 5 av 5 stjärnor

I've am a great fan of the Immersun solar diverter, I've recently replaced my old unit after it diverted 10000 KwH of power over 10/11 years. Faultless performance so ordered a new one without hesi... Se mer

Betygsatt 4 av 5 stjärnor

I inherited an Immersun (with little info from the previous owner) when I moved into a new home 18months ago. Everything worked smoothly until a recent incident. Once I’d established contact (my web b... Se mer

Företaget har svarat

Betygsatt 2 av 5 stjärnor

We had an Immersun fitted recently. It appears to work well, so I've no complaints about its basic functionality. But there's a serious caveat. If you want to make use of the Immersun app to... Se mer

Företaget har svarat

Företagsinformation

  1. Solenergiföretag

Skrivet av företaget

Immersun is a leading provider of energy-saving solutions for homeowners. Our mission is to help individuals and families reduce their carbon footprint and save money on their electricity bills. We are committed to providing our customers with quality products and service that are easy to use and reliable. Our flagship product, the Immersun device, is a smart energy controller that optimises the use of solar thermal energy in domestic hot water systems. By diverting surplus solar energy to heat the hot water cylinder, the Immersun device reduces the need to use electricity or gas to heat the water, resulting in significant energy savings. In addition to the Immersun device, we also offer a range of other energy-saving products, including EV chargers. Our team of experts is always available to help customers find the perfect solution for their needs. We pride ourselves on providing excellent customer service, and we are dedicated to helping our customers save energy and money. With Immersun, you can feel good about doing your part to reduce your carbon footprint and save money on your electricity bills.


Kontaktuppgifter

Alla omdömen

(340)

4 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Great value EV charger

The EV charger is a quality product that costs half the price of competitors but not short of safety and security features. I was a bit hesitant at first but did my research and have no regrets (It's an M3P Series charger which looks to be designed and built by leading Chinese manufacturer Weeyu). It can be tricky to connect to the charger initially, but switching if off and on again at the mains helped resolve that problem.

13 januari 2024
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Svar från Immersun

Hello,

Thank you so much for taking the time to leave us a 5-star review. We're delighted to hear that you find our EV charger to be of great value and quality.

Thanks for choosing Immersun and for sharing your experience.

Betygsatt 5 av 5 stjärnor

Setting up Immersun Power Diverter

Was having problem setting up my Immersun Power Diverter. I got excellent advice from Anish at Immersun

2 januari 2024
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Svar från Immersun

Thank you for sharing your experience with our Immersun Power Diverter. We're thrilled to hear that Anish provided excellent advice and support during your setup process.

Thank you for choosing Immersun!

Warm regards,
The Immersun Team

Betygsatt 5 av 5 stjärnor

Immersun EV Charger

Recently bought an EV Charger from immersun. Clearly a quality product and after the simple installation, an initial issue was quickly solved via a software update. So great support, a good product and a UK company - what is not to like!

8 december 2023
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Svar från Immersun

Dear Angela,

Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that your experience with our EV Charger has been positive and that you found the installation process simple and effective. Thank you for choosing Immersun!

Warm regards,
The Immersun Team

Betygsatt 5 av 5 stjärnor

Excellent car charger and very easy to…

Excellent car charger and very easy to install. I don’t think you can buy better for the money.

15 november 2023
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Svar från Immersun

Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We're thrilled to hear that you find our car charger excellent and easy to install. Thanks for choosing Immersun!

Betygsatt 5 av 5 stjärnor

British Innovation at Its Finest

Well done, Immersun! A British company flying the flag high for UK manufacturing. Your innovative products and fantastic customer service are a breath of fresh air. It’s clear you’ve faced some tough customers, as seen in a few harsh reviews, but it’s part and parcel of the business. We need to stand behind our own, especially when competing with giants like China and India. Immersun deserves every bit of support for their commendable work. I’ve been using the power diverter for over a year and recently added their EV charger to my collection. Both products are top-notch, and I couldn’t be happier. Keep up the sterling work!

29 november 2023
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Svar från Immersun


Hi Robert,

Thank you for your uplifting review. It's heartwarming to hear such positive feedback and we've shared your kind words with our entire team. We take immense pride in being a British company contributing to UK manufacturing, and hearing from satisfied customers like you reaffirms our commitment to innovation and top-notch service.

We appreciate your understanding of the challenges we sometimes face, including harsh reviews. While we welcome all feedback, good or bad, to improve our services, we stand firm against any form of bullying. Misleading reviews are unfortunate, but we remain steadfast in our mission and values, always defending our business and brand with integrity.

Thank you once again for your support and for being a part of the Immersun family with both the power diverter and EV charger. Your satisfaction and advocacy mean the world to us.

Betygsatt 5 av 5 stjärnor

Excellent Immersun Home EV charger

I have recently bought a home charger from Immersun - they have through support helped set it up . It works fantastically and I would highly recommend

31 oktober 2023
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Svar från Immersun

Hi Neil
Thank you for your wonderful feedback and recommendation! We're delighted to hear that your Immersun EV charger is working fantastically.
The Immersun Team

Betygsatt 5 av 5 stjärnor

Exceptional Service and Real Savings with Immersun’s Power Diverter

I invested in Immersun’s power diverter around 12 months ago and it’s been a remarkable experience. From the outset, the main draw for me was the potential for savings on utility bills as have been feeling the pinch recently. I’m thrilled to report that the product lives up to its promises – it’s genuinely helped me cut down my energy expenses.

The customer service team at Immersun deserves special mention. They were not only helpful but also displayed a deep knowledge of their products, which made the decision-making process much easier for me. Their guidance was invaluable, especially in understanding how their products could be most effective in my home.

Thank you Immersun team!

4 januari 2023
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Svar från Immersun

Hi Dev
We're over the moon to hear about your positive experience and the real savings you've achieved with our Power Diverter. Thank you for highlighting our customer service team – we always strive to provide knowledgeable and helpful support. Cheers to more savings and a sustainable future with Immersun!
The Immersun Team

Betygsatt 5 av 5 stjärnor

Great kit and very helpful customer support!

Great kit! The charger arrived quickly and it was all fitted without any issues. I had to contact support to get some help to set up the app but that was all dealt with very quickly and I was up and running with the app in no time. Thanks Immersun!

23 november 2023
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Svar från Immersun

Hello!
Thrilled to hear your charger arrived promptly and the setup went smoothly! Our support team is always here to ensure a hassle-free experience. Thank you for choosing Immersun and for your kind words!
The Immersun Team

Betygsatt 5 av 5 stjärnor

Highly recommend

Delivered next day, fitted within an hour by the electrician, and set up in less than 10 mins! Great charger, we went for the black option which looks very sleek! Highly recommend.

24 november 2023
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Svar från Immersun

We're delighted to know everything went so smoothly, from delivery to setup! It's great to hear you love the sleek look of your new charger. Thanks for the high recommendation and for choosing the black option!
The Immersun Team

Betygsatt 5 av 5 stjärnor

Bargain

Nice charger, very good price, app is great - no complaints!

19 november 2023
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Svar från Immersun

Fantastic to hear that you're enjoying your charger and finding the app useful! We're glad you're happy with the price too. Thank you for the positive feedback!
The Immersun Team

Betygsatt 5 av 5 stjärnor

Quick and easy to fit

Have installed a few chargers around Buckingham, great product, quick and easy to install, supplied with a wall mount/fixing bracket. Affordable for the customer too. Will definitely be fitting more 👍

24 november 2023
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Svar från Immersun

It's brilliant to know our chargers are making installations quick and easy around Buckingham. Thanks for your support and for recognising the value they bring to customers. Looking forward to more successful fittings together! 👍
The Immersun Team

Betygsatt 5 av 5 stjärnor

Excellent piece of kit! Highly recommended

I did a lot of research before choosing this EV charger, and I'm thrilled with my decision. Its a solid investment for anyone considering. Great value for money and the team made the process a lot easier!

Thanks Immersun!

22 november 2023
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Svar från Immersun

Hi Imran,

Thank you for the fantastic review! It sounds like you did your homework before choosing us, and we're thrilled that you're now part of the 'thrilled-with-Immersun' club.

We're all about making things easier (and a bit more fun) for our customers, so it's great to hear that our team hit the mark. Welcome to the family of happy EV chargers – charging ahead has never been this exciting!

Keep enjoying your Immersun experience, and remember, we're just a call or click away if you need us.

Cheers,

The Immersun Team 🌞🚗💨

Betygsatt 5 av 5 stjärnor

Amazing support

Amazing support, so nice to have good service for once. Thank you very much.

24 november 2023
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Svar från Immersun

Hello!

Thank you for your kind words. We're over the moon to hear you've had an amazing experience with our support team. Good service is our jam, and knowing we've hit the right note with you truly makes our day!

If you ever need anything else, just give us a shout. We're always here to keep things running smoothly and, of course, to add a bit of sunshine to your day.

Warm regards,

Immersun Support 🌟

Betygsatt 5 av 5 stjärnor

Reveiw for EV Charger.

Reveiw for EV Charger.
Good comms from start of the order and with the aftersales team. Easy to fit and works a treat. App for the unit works well, if you don't have timed charging in your car this will do it for you. Best thing is you can turn the amps down eg if you have 2 chargers like me and don't want to pull near your max amps of your house fuse. You even get a pistol grip wall holder as well. You can start the car charging from the app, timer on the app, rfid card provided or by pressing an external stop/start button. This also is shown in the app how the charge was started and how much power has been used that way.

24 november 2023
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Svar från Immersun

Thanks for the great review! Glad to hear our EV Charger is hitting all the right marks for you! 🚗⚡

Best,
The Immersun Team

Betygsatt 5 av 5 stjärnor

Just had the EV charger delivered…

Just had the EV charger delivered today. great quality and value for money would definitely recommend to others.

15 november 2023
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Svar från Immersun

Fantastic to hear your EV charger arrived and you're loving it! Thanks for recommending us. Happy charging! ⚡🚗

Best,
The Immersun Team

Betygsatt 5 av 5 stjärnor

Great EV Charger!

A terrific bit of kit! Affordable and super easy to install.

The app is great too and easy to navigate/use. And any issues the customer support team never felt far away or tough to engage with.

Thanks Immersun team!

15 november 2023
Omdöme utan inbjudan
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Svar från Immersun

Thanks for the big thumbs up! We're all about making things easy and accessible. Happy charging and app navigating! 🚗🔌

Cheers,
The Immersun Team 🌞

Betygsatt 5 av 5 stjärnor

Very happy 12 months on

I had my Immersun EV charger installed Oct 2022. I wanted to wait for 12 months before giving a review. I can now say it's working perfectly without any issue and the App is great. Thanks Immersun!!

22 november 2023
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Svar från Immersun

Patience is a virtue, and it sounds like it's paid off! Thanks for sticking with us for a year and here's to many more smooth charging days ahead. 🎉🔋

Best,
The Immersun Team 🚗✨

Betygsatt 5 av 5 stjärnor

The Immersun Experience!

I recently acquired an Immersun EV Charger, and I am thoroughly impressed with its affordability, ease of installation. The cost-effectiveness of this charger is a significant advantage, providing a high-quality charging solution at a reasonable price point. In a market where electric vehicle chargers often come with a hefty price tag, Immersun has managed to deliver a product that makes transitioning to electric vehicles more accessible for a broader audience.

The installation process was a breeze, thanks to the user-friendly design and clear instructions provided by Immersun. Even for someone without extensive technical expertise, setting up the charger was quick and straightforward. What truly stood out, however, was the outstanding customer service. The Immersun support team was not only responsive but also demonstrated a depth of knowledge, addressing my queries with patience and ensuring that my experience with their product was seamless.

Overall, I am blown away with the Immersun EV Charger, would definitely recommend!

16 november 2023
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Svar från Immersun

Thrilled to hear you're loving the Immersun experience! Making EV charging easy and accessible is our jam. Thanks for spreading the word! 🌟🚗

Cheers,
The Immersun Team 🌍🔌

Betygsatt 5 av 5 stjärnor

Recommend whole heartedly

Immersun is by far one of the best investments we’ve made. The customer service team are clearly experienced and knowledgeable, and were able to explain the product to a novice like me!

We had the charger installed during renovations ad I was told it was one of the easiest products the guys have ever handled.

Good job team!

7 november 2023
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Svar från Immersun

So glad to be part of your best investments! Thanks for the praise and for choosing Immersun. Here's to easy installations and smooth charging ahead! 🚀🚗

Cheers,
The Immersun Team 🛠️💚

Betygsatt 5 av 5 stjärnor

Great charger

Great charger, easy to install and use along with the app, was a minefield looking for my first charger, but glad I chose this one - no problems whatsoever with first class support!

21 november 2023
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Svar från Immersun

Navigated the minefield and struck gold with us - we love to hear it! Enjoy the hassle-free charging. ⚡🚗

Best,
The Immersun Team

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