Carlos V Language School Omdömen 3

Experiencia muy decepcionante como familia anfitriona.
Tras alojar a dos estudiantes de un programa gestionado por Carlos V Education, detecté un desperfecto en una habitación de mi vivienda inmediatamente después de su salida. Lo comuniqué ese mismo día, aporté fotografías, seguí todas las indicaciones de la organización y presenté una reclamación formal por escrito.
La respuesta final ha sido que no asumirán ningún coste porque, según ellos, no existen pruebas suficientes para atribuir el daño a los estudiantes. Sin embargo, tampoco aportan ninguna prueba, informe técnico o peritación que respalde su propia versión de los hechos. Simplemente deciden que no procede hacerse cargo de nada.
Antes de participar en el programa pregunté expresamente qué ocurriría si los estudiantes ocasionaban daños en la vivienda y se me trasladó que existía cobertura para este tipo de situaciones. Cuando ha surgido un problema real, la protección ofrecida ha resultado inexistente.
Lo más preocupante no es el importe de la reparación, sino el mensaje que recibe cualquier familia anfitriona: si se produce un desperfecto en tu vivienda, aunque lo comuniques inmediatamente y lo documentes correctamente, puedes acabar asumiendo tú solo todas las consecuencias.
Después de esta experiencia, considero que la empresa ha mostrado muy poco compromiso con las familias anfitrionas y una absoluta falta de voluntad para buscar una solución razonable.

No recomendaría participar como familia anfitriona con esta organización.

Il viaggio è stato un'esperienza unica e la scuola molto efficiente.
Grazie!

So much went wrong during my stay with Carlos V Idiomas that I sent a file with over 30 complaints about my four weeks with them (which should have been six weeks). Here is a brief summary:

Carlos V promised to take my allergies into account, which I provided in advance, but they failed to do so. They also sent false information about me and my arrival and departure dates to the host families. Additionally, they failed to inform me about the pre-paid activities. One company even requested that I pay for an activity, because Carlos V had failed to pay them. These were just some of the administrative errors.

Carlos V repeatedly promised to contact me or provide information by set deadlines but more often than not failed to do so. For days on end, they were completely unavailable, even their emergency number was turned off!! This was just a few of many communication failures.

Carlos V advertised that their host families met certain standards, but my second host family did not meet those standards in any way. Was provided molded and undercooked food (eventually even made me sick), was restricted to my room, refused to speak with me, even refused to open the locked front door to let me in, and made me feel generally unwelcome and like a burden.

At some point, the company was aware of these issues, yet I still couldn't reach them, nor did they contact me. Due to all of the above, I decided to return home two weeks early. Relocation was never offered. I then filed a formal complaint, and Carlos V promised to review it and respond. Now, 42 days later, I have received nothing—no apology, no compensation, no response at all.

It is shocking to see an educational institution show such little care for the foreign students/customers they house(d).