Identity Guard® Omdömen 4 478

Very helpful, walked me through the process and facilitated immediate response.

Professional, polite, patient and complete assistance

Charged my account twice after I canceled the membership via support ticket. Helga was absolutely unprofessional and had no consideration for the fact that I needed to cancel my membership and I really needed the money. After pleading with her for a refund she had zero consideration for my financial situation. 0/0 support, ill never work with this company again.

Bibi took the time to explain everything and gave a sense of assurance that I was in good hands and protected

Bibi is very helpful to help me solve my issues.

The agent I spoke with was quite helpful. I gave 4 stars overall since the day before Identity Guard offered a call back option and I indicated that I was not available form 3-5; with the return call coming at 2:57. There was no way it would take 3 minutes so I had to call back the next day and got this helpful agent. Wish their call back was better

I'm very satisfied with Leon's assistance. He went above and beyond to check every avenue available to him as far as checking my report to make sure no new accounts were set up as well as call the creditor and letting them know this wasn't me. I was very impressed and he set my mind at ease. Thank you again.

Juanita was the consumate professional. I felt that she assisted me well, was patient, and thorough throughout our time on the phone. It was a pleasant experience overall.

Olivia was wonderful to work with. I had trouble hearing her at times. The phone system they are using should be louder. Oliva stayed on the phone with me until we talked with every credit card company. She's a keeper.
Steve Boymel

I had a very good experience, which I shall put all the credit on to Deijah. She was helpful, professional, courteous, knowledgeable, patient, entertaining and nice. Cannot say enough about her, except this was the 2nd time I've spoken to her. I think you should clone her!
Sincerely,
Deborah Leigh Hill

Patrik was extremely helpful and spoke to me more than once, remembering the details of my issue more than 1 week later. He was able to resolve our issues. Thank you!

The the representative was very helpful and informative. She was a pleasure to talk to and took her time and walked me thru my concerns. Thank you

Tere worked with me and my husband on some issues we were having. She was very professional and very patient and stayed with us until all of our issues were solved. It is worth every cent to have Identity Guard when you provide such wonderful assistance. Thank you, Tere.

Last month I was a victim of credit fraud when my new US Bank credit card was taken and used to take out over 3,000 in cash. Since that time, there has been several credit inquiries in June 2022 that I did not authorize. I was helped by a few Identity Guard employees regarding these inquiries and was treated very well. The last employee took the time to call the company's of both inquiries just to verify that no new credit was obtained from these inquiries. Both employees that i dealt with on 7/7/22 and 7/8/22 were very helpful and polite.

Identity Guard immediately alerted me with a fraud alert that someone was opening a bank card with Wells Fargo in my name. I called a live person at IDG who put me in touch with an IDG agent Leon. Leon on a live 54 minute call helped me navigate thru 4 Wells Fargo fraud departments to stop this fraud.

This review is regarding Helga: I have had the luck and pleasure to get to speak with Helga twice over my 13 year membership. She is nothing short of marvelous, patient, intelligent, able to explain and answer questions, give good advice and guidance relating to identity theft. She knows the products well and she is excellent in communications. You are very lucky to have Helga on your team. She is a rare gem! She is one of the main reasons I continue to support Identity Guard because in this day and age, it is difficult to find support and guidance as she gives. I am not speaking to a robot, lol, I have a genuine person who understands her products very very well and the industry she is in. She takes the stress away!

Judith helped manage my case where fraudulent credit applications were made in my name. She did a wonderful job of connecting me with the companies that were involved. She guided me through the process and made terrific recommendations on how to reduce/eliminate the potential for future occurrences. She did a great job of addressing the situation and helping me resolve the concerns.

Bibi She is the best customer service person I have ever worked with. She is worth gold. She gave me more information that I was unaware of and was assisting me with every issue I requested.