Identity Guard® Omdömen 4 478

Very helpful and patient

AJ what is wonderful. He helped me contact the bank, he provided additional options to monitor my credit or lock it down and he was really patient explaining the process for everything.

Agent confident, knowledgeable, well organized. Able to answer my questions and assist in formulating plan. Also appreciate that she speaks English.

Had a major security breach- Identity Guard made notification to me, I called and Wow do they understand customer service. My agent Tammy was nothing short of amazing. Contacted the company where the issue occurred, got fraud alerts placed and reviewed all 3 credit bureau reports with me to see if there were any issues. I am confident the issue was solved and I am fully protected.Awesome people who know their business and over deliver on customer service.

Jeff who helped me was very knowledgeable and professional. He walked me through the steps of handling the fraudulent credit inquiry someone made of me. He offered suggestions above and beyond contacting the Bank where the credit inquiry was made. I could not have navigated this on my own, and I cannot say enough good things about him.

Bibby was very helpful, answered questions and researched my issue the help alleviate concerns. She was on the three way call with me and the credit card issuer in questions. Top notch service!

Juanita took me through the whole process in a seamless manner so I could understand everything that was going to take place. Made me feel very comfortable, was very kind and very professional. Did a great job!!

Bibi was professional, caring and knowledgeable. She send me an email with a step-by-step process to follow. This helped me out tremendously.

Miles was excellent and got my internet security up and running again after 3 months of not working!
He was A+ customer service

Everyone was pleasant, communicative, knowledgeable and thorough.

I really appreciate Ms. Mary and Ms. Judith for their very professional service in answering my questions regarding Identity Guard's plans. They made me have a lot more confidence in upgrade my plan with Identity Guard.
Many Thanks To Ms. Mary and Judith for your outstanding services!

Best regards,
Dang Nguyen

Yesterday I had a not so great experience with their phone system so I sent them an email about it. Today I received a voicemail with a case number, once I called back I got right through and was connected with a customer service rep who was excellent, answered all of my questions, was extremely helpful, provided me with next steps for me to get more information on the alert to determine if it's legitimate or not and informed me of various actions I can do if I choose to do so to protect my identity further. The customer service rep also took my feedback on my not so great phone system experience, hopefully that will be used to improve that system. Today's call was excellent customer service and I can't wait to talk to you all again (although I hope I don't have to talk to you all)! Thank you!

Encountered difficulty receiving email in password reset case. Tech support suggested I look in 'spam' folder. Despite my representations that I didn't have one (on my mobile device) he persisted, convinced me to login directly into comcast wherein I found i did, indeed, have one. Great persistence without essentially calling me an idiot. Grateful for the service & professionalism.

Nancy was pleasant, helpful, patient, friendly, attuned to my problem, sincere about resolving it, and effective at investigating solutions. She also sought others' opinions and fulfilled a promise to call me later with a report. Nancy represents Identify Guard well.

We worked with Oliva to solve an identity issue and charge issue to our account. She was extremely helpful and worked with us to the point where she had to forward us to another department to continue to the assistance.

Bibi was VERY helpful and explained everything that would/should happen following my S.S. number breach. Very detailed, but made sure I understood everything that was explained to me, as well as ensuring all of my questions were answered to my satisfaction.

It is always a wonderful experience with identity guard. Considering that identity theft is a terrible experience. They ask questions and offer support and provide answers.

Outstanding customer service. Angelica and Viví took the time to listen and assisted me in closing d
An account which was opened wo permission. I decided to re new my subscription because of their attention to detail and customer care.

Thank you for the great help from Olivia - White Glove Department.