Identity Guard® Omdömen 4 478

Micah answered all my Identity Guard questions related to access to the website, the current migration, PwC options and upgrading to a family plan. He was knowledgeable, thorough and patient. For that I am appreciative and thankful and will continue to carry this benefit indefinitely. Micah is customer service focused and is a value add to the company. Thank you and kudos, Micah! Excellent job!

Will not issue refund on renewal date. We don't want or need the service for another year, but they refuse to issue a refund. They also did not cancel the service that we were clear we did not want. We had to go online and cancel it ourselves, and will have to dispute the charges through our bank. Not a good customer experience. They just want your money and don't care if you're satisfied or not.

Very helpful, Bob reassured me about Identity Guard and the protection I have with the company. He answered all of my questions to satisfaction and explained the transitions being made to upgrade technology and increased coverage. Bob was both friendly and professional. Thank you.

Exceptional service and commitment. Bibi was very patient and explained the entire process. Stayed on the call till the issue was resolved to satisfaction. Provided all the help and avenues for next steps.

I'm very grateful for the service provided today by Identity Guard. I got a email notification, and I called right away and received a great service. I will highly recommend this service to anybody that care for their credit monitoring.

Great support and customer service from all involved. Knowledgable and professional. Appreciate all the help i received from the first person (Mary) to supervisor (Bob).

It’s terrible to be a victim of identity theft but Identity Guard alerted me and made calls with me until all parties started their investigations. They will stay with me during this process to make sure I am not harmed. If you are unprotected, might I suggest you get started with them

Bibi was very helpful, very professional. I feel that she is genuinely concerned about safe guarding my credit information. I appreciate her thoroughness.

Evany is very knowledgeable and very comforting at the same time. She guided us through what was happening step by step. By the end of the call, we felt like the weight of the world was off our shoulders.

All of my questions were answered to my satisfaction and Laurie explained the differences in plans and helped me to save money by switching. I'm a very happy client.

When someone calls for any issues with their identity it is a stressful situation. The lady who answered my call had a calming voice in a stressful call. When someone calls any support line they are at the end of their rope and need some reassurance. I received it.

Terrible experience,poor billing service. Aura billed my card twice for a same service of a year subscription and after I noticed gave them a call,I got flimsy excuses of getting a refund, had to call my bank to file a claim of the second charge which wasn’t supposed to be in the first place.then they went ahead to unsubscribe me which was fine but are failing to refund my initial payment of a year subscription which never lasted a month, now they re claiming am not getting a balance that its not free,for the same subscription they said/advertised you are entitled your money back if not satisfied..you guys haven’t head the last of me..Fraudulent services!!!

The representative was passionate, very informative, and truly cared about helping me. We are very grateful for Identity Guard.

Bibi was the best!! She was wonderful and walked us through the entire process and made sure we understood everything!! Best customer service experience I have ever had!

Pleasant and knowledgeable representative!

Site does not provide any sort of receipt, account statement or billing history for their charges. Called support, and they said there are no options other than logging in and taking a screen shot of your membership.

The person I talk to was extremely helpful and very, very considerate getting my problems handed that I’ve been trying to get handled for the last three weeks

Bob saved me cancelling my account. I never had to call Identity for an issue. It took over 20mins to get to Bob. I realize there are technical issues, but it was very frustrated and I wanted to cancel the account and go elsewhere. Bob explained things and was very patient and informative. If I ever have to call to ask about an "alert issue" I will ask for Bob.

I did not sign up. Must have been through bank or credit card fraud when they automatically add 🤔 I cancelled and was ignored. Kept getting charged had to cancel 2x. This is fraudalent. Specifically concerned that they know credit score when I have a freeze on all reporting agencies for 20 years. I NEVER authorized Identity guard access to my credit. Very upsetting.
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Evany was exceptional in every way. She stayed on the line as we called banks and credit reporters to inform of fraud. Patient, professional and guided me through the processes. She is a wonderful employee and you are lucky to have her