Icscourier Omdömen 

1 star is generous and only because my package did eventually show up after several weeks. When they did deliver my package it was completely covered in mud, I had to open it in the bathtub. Once I cut open the plastic bag there was mud and water inside the package. The only reason my items were not damaged is because they were individually wrapped. It must have been completely submerged in mud and water.

If i could get no stars I would!!!!! EVERY time i schedule a pick up for my business they NEVER show up and they are the kings of lying!!!!!!! Call and ask where driver is and if you call 3 times, you will get 3 different answers. I would rather walk a package myself then use these clowns!!!!!!!!

same thing they got my package on december 6th. its out for delivery since the 10th. sometimes it goes back to dorval. today is the 29th and the sender just decided to ship again via canada post. also do yourself a favor and dont call them its not worth it. they promise all sort of deliveries and supervisor callbacks but obviously nothing.
I think this company is a front dealing in stolen goods or something.
theres no way you’re that terrible in your principle area of service.

I firmly believe that ICS is the worst courier service I have ever dealt with. Their delivery times change daily, their customer support is incredibly poor, with representatives who are difficult to understand and provide vague information about the delivery process. On top of that, their online chat system disconnects every time I try to use it.

Without doubt - the worlds's WORST courier service. They leave a note on my door that they missed me, while I was at home. That was on a Friday. Till Tuesday, there's still no sign of them. No local number to contact them. They have only a 1-800 number that puts you on hold for a loooong time.
Don't know why a business like TD uses them when they (TD) can well afford much much better courier service. Hope this ridiculously horrible company slowly stops getting customers and then just fades from memory. That will be the day.

I am beyond frustrated and completely livid with how my package has been handled by ICS Courier. On December 16th, their driver falsely claimed I wasn’t home, when in reality, I was at home all day waiting for the delivery. This is not the first time this has happened with this useless courier. Their service, if you can even call it that, is completely unacceptable and unprofessional.

I called customer service that afternoon, and was told a second delivery attempt would be made. After waiting an entire day and a half, no delivery was made. When I checked the tracking system, it showed that my package was still sitting at a drop-off center.

On December 18th, I went there in person, wasting 20 minutes in line, only to be told my package wasn’t there. I then spent an hour on hold with customer service, only for my phone to die before I could even speak to anyone.

On December 19th, I called early and was on hold for 30 minutes, only for the agent, Natasha, to hang up on me! I had no choice but to email and request an escalation. I called again that afternoon and spent another hour on hold without getting through.

I decided to call early on December 20th. After waiting for another 30 minutes, I was connected to Natasha again. I insisted that she escalate my call to a supervisor, as I had not received a response to my previous escalation request. She informed me that a supervisor would contact me within 24-48 hours.

When I asked, Natasha confirmed she was the only agent by that name. Given my lack of trust in her ability to address my issue, especially after she hung up on me the day before, I made it clear that I didn’t want her help. The level of incompetence is infuriating.

As of December 23, I still haven’t received a callback from a supervisor, nor has there been a second attempt to drop off my parcel.

Website support chat is broken and the customer service phone number is around 1hr wait to talk to someone.

First time I called I was told my package would be there at 3pm. Then second time I called I was told my package would be there by 6pm and I was GUARANTEED it would arrive today. Then I called a third time and I was told there was no more deliveries today and they would TRY to deliver it this week.

Update: Yesterday after waiting almost 1.5hr on phone I was told they communicated with the warehouse and that my order would be 100% delivered today, they added that I would even get a text message once the truck is close. Sure enough I didn't get my package and never got the text message.

Here's what's happening: if you live near the end of their delivery route, they might never reach your house. Once it's 8pm they stop deliveries and your package is sent back to the warehouse where it stays there for a full day before being shipped again. Then you're still in the back of the truck and unless they have less deliveries, they will never reach your house and you will never get your package.

The customer service will keep lying to you, guaranteeing you will get your package today but it's a blatant lie.

My package has been out for delivery for 4 days and customer service has been less than helpful.

If I could give it zero star, I would. It's been out for delivery since 7 days ago and still counting. I have paid for Express shipping and it was suppose to be deliver within 2 to 4 days. It was very fast reaching Ontario to Quebec the next day. However, it was been loaded onto the truck, and sort back to the warehouse and upload to the truck several times. They can not handle the backlog from this festival season.
Called several times to their customer service and waited more than 20 minutes to 45 minutes. Called in different times of the days and still no answer. Also, no email replies on several attempts.

If the backlogs are too much to handle, please do not lied about the time frame for the Express Shipping. Hire more drivers to accommodate the backlog from Canada Post Strike.

I will never used their service again. You lost me as a customer forever.
Use Uni Uni, they never lied about their delivery time frames.

Update : They received the parcel on December 10,2024. Still no delivery and update as of December 23,2024.

Looks like this customer will not get his present on time to give to his son.

Bought a parcel with express shipping which on tehir website is said to be 3-5 days. It's been 10 days and the package hasn't even left the warehouse it was dropped off at. When I tried to email their customer service, I got no response after a week. Tried again and still no response.

If you thought Canada Post would be bad, you clearly didn't meet ICS Courier. They return a bunch of packages without a second delivery attempt, without calling the recipient (number is on the label) and without giving the recipient a pick up option. If someone is in the bathroom for 5 minutes, and ICS wants to drop off this exact moment, your package will definitely be shipped back to the sender. Completely ridiculous business model. Sometimes going cheap is a very bad choice.

My package was out for delivery and delivery was never attempted. It has now been sitting at the sort facility to be processed for 3 days with literally no update. Also it is impossible to reach a person with customer service. Doesn’t help that their store hours are 11am-2pm weekdays.

My package as been out for delivery and returned to the ICS Branch 6 times (for now) on the tracking with no delivery attempt, unable to reach customer support to know what's wrong.

Two days in a row of package picked up. Even though Canada Post is the normal carrier for this company I ordered from, I expected better service.

Live chat is an AI bot that won't connect to a live agent despite saying it is. Just closes the conversation.

If I could give 0 I would.

Absolutely the worst courier company with the worst customer service. They had 0 communication with me regarding the where abouts of my package and LIED about an attempted delivery. The was no note, no knock , no call nothing. They never updated the respective application with their tracking information up to this day.
And when I called customer service to figure out what I should do next he put his phone on mute and stopped responding pretending to no longer hear me, and all I asked was how long do I have to go pick up the package in person. He had a really sour attitude the entire call.

Delivery driver was so mad noone was home to accept the package, he swore on the ring cam. He proceeded to write a delivery slip for me to pick up in 5 business days at the nearest delivery drop off point. I received a call from the clerk at the store that the driver went back hours later to retrieve my package and when she asked if he was trying to re-deliver, he said he was not and he was taking it back to the depot. Thankfully the clerk refused to release it to him. I have reached out to the company including the video of him swearing so nicely and have yet to hear anything back. Absolutely disgusting. Driver has some serious anger issues and the company apparently could care less with the lack of apology or even response for that matter.

Delivered my package to the wrong address. Told me they would retrieve it and deliver to me the same day by 5pm. Never came, then was told the next day it would be delivered. Then when I asked for a supervisor the guy tried to lie and say he was not the supervisor then he would transfer me to a supervisor or anyone else working there. Was told if it doesn’t come that I would have to fill out a lost package form and wait on an answer… LOL ITS NOT LOST! You delivered to the wrong address!! TERRIBLE TERRIBLE EXPERIENCE

I walked up to my storefront door this morning and found a package delivered by ICS Courier just sitting on the PUBLIC sidewalk in front of my store. Luckily it was only there for about one half hour before I got there so the package was still there. My question to them is "is it normal practice to leave a parcel on a busy public sidewalk where anyone could take it"? Or is your delivery person just a complete idiot? If it is the latter, you might want to talk with that driver as this was totally unacceptable and I was lucky to have picked it up in time! FIX YOUR POLICIES!

Absolutely the worst courier I have ever dealt with. They asked for our buzz code, which we gave them and told them we'd be home all day. They didn't buzz our code and actually left the package on the sidewalk! Thank god a neighbour found it and called us to pick it up from their house. The company we ordered the product from saw the photo the guy left which clearly showed the package on the sidewalk and not even in the building entrance and immediately cancelled their contract with ICS. literally the worst.

If I could give 0 stars I would. Two orders from two companies within a week, neither of them made it to me. I'm so furious. If you are having the same issue, let the business know. Absolute TERRIBLE service from ICS, nothing was done to fix the situation, I had to drive back and forth multiple times, leave notes for the other home owner of the delivery site, use 1/2 tank of gas and lost hours of my time to pickup one of the mis-delivered parcels. I reported to both businesses I ordered from and will never order from companies who deal with ICS again.