Fast delivery, i would say that the shop was missing some key products that i wanted to buy as they were out of stock.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a hot tub installed on June 11th. It worked fine at first, but in mid-August it started leaking. Hydropool have no interest in fixing this issue: every dealer just wants to blame someone else or c... Se mer
Chyna provided fantastic customer service when a small plastic part broke and stopped the spa from working. She posted the upgraded parts and I received these shortly after. Following fitting the ne... Se mer
Företaget har svarat
Having bought our hot tub over 7 years ago we had experienced no issues until recently when an error message appeared. On contacting Hydropool I was telephoned by their Customer Care Co-ordinator, Ch... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
For over three decades, Hydropool has been renowned as experts in the art of relaxation. It’s a reputation we’re thoroughly proud of. Hydropool UK is thrilled to be the longest established Hot Tub and Swim Spa company in the United Kingdom with a specialised talent for creating state-of-the-art, plush designs to satisfy your unique specification and desires. Whatever your need, we can satisfy. From Swim Spas for solo training and rehabilitation to homely Hot Tubs to enjoy with friends and family, we’ll surpass your expectations. Rest assured that when you reward yourself with the best Hot Tub on the market, you’re backed by the best customer care and after-sales teams to ensure that first dip pleasure lasts and lasts.
Kontaktuppgifter
The Spa Showroom, London Road, RH19 2RQ, East Grinstead, Storbritannien
- 01342 311000
3,9
Bra
30 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My pump required replacing
My pump required replacing and Hydropool, were great helping and Andy the engineer was really good, he diagnosed the problem and fitted a new pump, great job.
21 februari 2025
Omdöme utan inbjudan
Svar från Hydropool Hot Tubs and Swim Spas UK - Sussex
Thank you for your kind review! We're so glad we could help with your pump replacement. Andy will be pleased to hear your feedback—he takes great pride in his work. If you ever need anything in the future, we're always here to help. Enjoy your spa!"
regards
Hydropool Customer Care Team
Customer Care/After Sales/Service Department
Having bought our hot tub over 7 years ago we had experienced no issues until recently when an error message appeared. On contacting Hydropool I was telephoned by their Customer Care Co-ordinator, Chyna, who was extremely helpful and guided us through the process of what was needed. After a short wait for the relevant parts we have our tub back and working. The two engineers (Andy and John) that visited were so helpful and explained everything we needed. Fully recommend Hydropool, amazing product, amazing staff and amazing service.
20 februari 2025
Omdöme utan inbjudan
Svar från Hydropool Hot Tubs and Swim Spas UK - Sussex
Jo,
Thank you for taking the time to share your experience with us. We’re delighted to hear that your hot tub has served you well for over seven years and that our team could assist you when an issue arose.
Chyna, Andy, and John will be thrilled to know their support was appreciated, and we’ll be sure to pass along your kind words. At Hydropool, we take great pride in providing quality products and exceptional service, and it’s wonderful to know we’ve met your expectations.
If you ever need any further assistance, please don’t hesitate to contact us. Enjoy your hot tub!
Best regards,
Hydropool Customer Care Team
Great repar service
Andy (repair engineer) was great. He replaced the filter pump efficiently and without drama. Also gave advice on tips for cleaning options.
6 februari 2025
Omdöme utan inbjudan
Svar från Hydropool Hot Tubs and Swim Spas UK - Sussex
Thank you for your wonderful feedback! We're delighted to hear that Andy provided efficient and hassle-free service while replacing your filter pump. It's great to know that his cleaning tips were helpful too! We'll be sure to pass on your kind words to him.
kind regards
Customer Care Team
Spoke to Chyna about a niche accessory…
Spoke to Chyna about a niche accessory for our Hot Tub, bought originally through the East Grinstead shop. They didn't have it, but managed to locate it elsewhere and sent me the link to get it ordered. Above and beyond, so, many thanks.
29 januari 2025
Omdöme utan inbjudan
Svar från Hydropool Hot Tubs and Swim Spas UK - Sussex
Thank you for your kind review! We're so glad Chyna could assist you in finding the accessory you needed. We always strive to go the extra mile for our customers, and it's great to hear that you had a positive experience. If you ever need anything else, don’t hesitate to reach out. Enjoy your hot tub!
Regards
Customer Care Team
Great service by Hydropool
Great service by Hydropool.
Luke was very efficient, friendly and serviced our spa brilliantly. Thank you
27 januari 2025
Omdöme utan inbjudan
Svar från Hydropool Hot Tubs and Swim Spas UK - Sussex
Hello Greg,
Thank you for your lovely review. We're thrilled to hear you had such a positive experience with Hydropool and that Luke provided efficient and friendly service. We’ll be sure to pass along your appreciation to him.
Regards
Hydropool Customer Care Team
Excellent service
I ordered a new chlorine dispenser on line just before Christmas and it came the following day. Exactly what I needed. Excellent service
23 december 2024
Svar från Hydropool Hot Tubs and Swim Spas UK - Sussex
Thank you for your wonderful feedback! We’re delighted to know you had such a positive experience with us. Your kind words motivate us to continue delivering outstanding service.
Best regards
Hydropool Customer Care Team
Telephoned with a query in regards an…
Telephoned with a query in regards an outstanding order ...the lady was super helpful , she explained the situation and advised a solution ..agreed and the part arrived the next day ...absolutely awesome Customer Service!!!
20 december 2024
Svar från Hydropool Hot Tubs and Swim Spas UK - Sussex
We’re so glad to hear that our team was able to assist you promptly and effectively. Providing excellent customer service is always our priority, and it’s wonderful to know we met your expectations.
regards
Hydropool Customer Care Team
Under no circumstances buy a Hydropool…
Under no circumstances buy a Hydropool product. We have had ours for 3 years now and it’s been constant trouble. First the controller had to be replaced due to water ingress!, then the air inlet was found to be blocked, then the master controller was found to be faulty, then it started losing water, one leak was rectified but now it has nearly lost its water and this still hasn’t been resolved. It has been the worse product I’ve ever purchased. Avoid!!!
19 december 2024
Svar från Hydropool Hot Tubs and Swim Spas UK - Sussex
Hello Mr Leach
We’re sorry to hear about your experience. This isn’t the standard we aim to uphold, and we’d like to make things right. Please contact us at customercare@hydropool.co.uk so we can understand the issue better and find a resolution. We value your feedback and hope to restore your trust in us.
Regards
Hydropool Customer Care
Messed up delivery day
Didn’t coordinate the right delivery date so I wasted two days staying inn .
19 december 2024
Svar från Hydropool Hot Tubs and Swim Spas UK - Sussex
Hello Peter,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
Please rest assured that we are actively working to resolve the issue and are committed to ensuring it is handled to your satisfaction. Our team will keep you updated throughout the process.
Best regards
Hydropool Customer Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.