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Customer Service is atrocious. They give you the runaround, the agents are not knowledgeable and many especially with heavy foreign accents read quickly off of a script. When asked a question they don't seem to grasp it and just repeat a script. If you ask them for anything, they ask their supervisor and the answer you get suggests they are trying to get rid of you. If you ask to speak to a supervisor, they say, no one is here. The complaints dept. takes months to answer a simple complaint. It is done by design, if your complaint is regarding making an exception for your condition, it takes months to get a reply. By then, you have less time to get the treatment. Also, they totally disregard Insurance Regulation 50. In my case, I used up my dental allowance but my dentist up coded an extraction, which is insurance fraud. Humana's answer was that since I exhausted my allowance, my dispute is with the Provider, Humana is out of the picture, we won't help you. Regulation 95 explicitly states that even in my case where I exhausted my allowance, Humana still has the responsibility to investigate insurance fraud, the provider can charge me out-of -pocket but it can only charge me the contracted cost that Humana and the provider agreed upon. In other words, the only thing that's changed is that I have to pay out of pocket. Customer Service and the Complaints Dept. denied any involvement because I exhausted my allowance. They violated Regulation 95 showing they have no respect for the law. The answers you get from complaints dept. are incomplete. They grant an exception for a therapy sessions but they deliberately do not state how many sessions you are entitled to which they are obligated to do. So you have to file another complaint which further stretches the timeline. Their website is confusing. I find myself going in circles. They have Humana, my Humana, the mail order pharmacy, EyeMed for vision. It's a hodgepodge of information and then they stick a recipe in the middle of a page which is irrelevant. The other people are right - customer service, staff, and service deserve -5 stars. I hope and pray that I find another Medicare Advantage program for next year. Thank you , Trustpilot for providing this service. After my experience with a company I call inhumane, at least I can warn others to look elsewhere for Medicare Advantage programs. I wouldn't even mind paying more just to avoid Humana.

I cant get away from them fast enough. Daily harassing phone calls with stupid questions they hardly cover anything the copays are ridiculous i am on disability how do u think i can afford all the copays they charge terrible customer service i am just done

I became a new member on 8/1. On 8/3 my very first contact with Humana was a foreign speaking woman asking for my protected health information. Why have we educated people for 30 years to protect their health information via HIPPAA only to have the insurance company now calling us outright to ask for this information without written consent. They have enough protected health information on file.

Horrible Customer service and InHouse Insurance Agents. The latest horrible experience was with an insurance agent with Humana not a contractor. She lied about the plan. Pretended to have answers. Would not return calls or emails. I reported it as a complaint. HUMANA DOES NOT CARE ABOUT PEOPLE. THEY ARE ABOUT MONEY. The customer service is the worst. They don't know what they are talking about. Then waste your time for 40 to 60 min only to file a ticket. Just say "I don't know" file the ticket. I feel sorry for the many people older in their 70's or much older who suffer as a result of this failure by Humana. I can't wait until open enrollment. Out the door they go. The only thing is most of them are the same. The agents work on commission I assume only want the money. Again, it is not the best of the bunch. I would not recommend Humana to anyone. Never.

I've had this plan for three months now. So far, so good. My MAJOR complaint is that they call me EVERY DAY, sometimes TWO or THREE times a day. What nitwit(s) at the corporate level think this is acceptable? They've already been sued in a class action suit for this harassment.

Don't do it! Look around! They will say what ever you want to hear and lie about your actual benefits! They are notorious for denying medication.

DO NOT FALL FOR THEIR LIES.
I signed up for Humana’s “Medicare Advantage” believe me, their is NO ADVANTAGE!!!!!!!!!!!!!!!!!
Boy they really talk it up when they’re trying to sell you.
The reality is:
The co-pays eat you alive.
Their “network” is so narrow I’ve had to drive 20 miles “FARTHER” just because the provider (2 miles away)I usually go to is out of network.
PORKED ONCE AGAIN BY HEALTH INSURANCE
Trying to call customer service is a complete joke! Usually it’s someone who doesn’t know what they are doing. Most of them have screaming children and barking dogs in the background.
Very unprofessional.
Is this what we are supposed to put up with??
PORKED ONCE AGAIN BY HEALTH INSURANCE

New to Humana 2026; put me in the wrong plan; DIDN'T SEND MY SPENDING ACCT CARD b/c they use a sorry 3rd party vendor... then doesn't disclose AT ALL in writing or anywhere that to USE SPENDING ACCT CARD YOU MUST ANSWER A HEALTH ASSESSMENT TEST!! How dare they hijack ones ability to use it towards groceries.. despicable. I'll probably be switching back to my old ins provider! And even after you do the test you have to wait almost a week to use card. no food in my fridge due to these disgusting companies. i can only imagine how they'll be w/ my claims! BEWARE!

After 2 phone calls and over one hour of being put on hold, I got answers to 2 questions and 1 incorrect answer. The other 2 may be correct but only time will tell. Member services is from a foreign country using badly trained operators. I just signed up with Humana and will be, in 2 weeks, begging my former insurance company to take me back. Big mistake!

Josh Amsden was so helpful, patient and kind to me and my wife Jennifer. He took the time to explain everything to us of all the great benefits that Humana has to offer. We were so pleased with his professionalism that we couldn't ask for a better agent than Josh. Highly highly recommend!

When I sign with an insurance company it with the knowledge of certain doctors that I need. When I signed with them, I was assured that all my doctors were covered until I tried to go to my Cancer Doctor. They said it was out of network and only paid a percentage, they did pay the lab as it was in network. My doctor left the practice and moved away, I was not notified by the office. I went in to do lab work and still was not told until after the fact. Then I received a bill in the mail for over $500 for the blood draw and a bill of $103 for the office visit. I have been on Medicare since 2011 and never once in that time have I been treated in such a manner.

I was diagnosed with NAFLD (Non Alcoholic Fatty Liver Disease).This disease can cause cirrhosis, as well as the possibility of having to get a Liver Transplant. The way to cure this disease is weight loss. My Doctor prescribed Wegovy. The Prior Authorization, as well as the appeal was denied by Humana. Apparently the only way to get this medicine thru Humana is to have had a heart attack or a stroke. I have to diet and contacted a dietician to help me devise a diet plan. Although this company is In-Network, Humana's criteria for paying for the doctor visits is if you have Diabetes and once again a stroke or heart attack. Otherwise, you must pay out of pocket. And since I am disabled and on Social Security Disability, I am on a fixed income and cannot afford these visits, or the $1300.00/month for Wegovy. My income goes towards the cost of living. I cannot help but wonder if Humana plays the odds that you will not survive a heart attack or stroke, so they won't have to pay for weight loss. My BMI is 32 (Obesity level) and I'm also pre Diabetic. All legitimate reasons to prescribe Wegovy, but not at dangerous levels as far as Humana is concerned. Why else would they not help people before surviving a stroke or heart attack, which will wind up costing hundreds of thousands of in hospital stays, doctor costs, tests, possibly operation, medication, and rehabilitation therapy? Why not help people avoid this by approving Wegovy or even dietitian visits to help people lose weight to cure or reduce the chance of getting cirrhosis or a transplant. The reason is the almighty bottom line. Humana and other Medicare Insurers are just taking our payments and putting them in their Executives salaries. The only help I'm getting is research on the internet.