Second time I have given 5 stars for the team in Lowestoft. I find the team to be very helpful, with a really genuine focus on great service. I would like to single out Jade for a special mention for... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a watch which manufactures unable to repair.but Tiffany @ this store was absolutely delightful and so helpful in contacting/sorting and generally getting me a replacement under terms of warranty.j... Se mer
I had purchased a watch online but needed it adjusting and some help with the guarantee, so popped into Lowestoft H Samuels on afternoon of Tues 28 May 24. I didn't catch the name of the man and wo... Se mer
Avoid..rude and not helpful. Went to return a smart watch that I hadn't even taken out the box! And the male that served me was awful. Stated I shouldn't have been returning it instore despite my del... Se mer
Företaget har svarat
Företagsinformation
Om H.Samuel - Lowestoft
Skrivet av företaget
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Kontaktuppgifter
94-96 London Road North, NR32 1ET, Lowestoft, Lowestoft, Storbritannien
- 01502531603
4,5
Utmärkt
18 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really attentive, helpful team
Second time I have given 5 stars for the team in Lowestoft. I find the team to be very helpful, with a really genuine focus on great service. I would like to single out Jade for a special mention for the help she gave when my Son and I visited today. Nothing is too much trouble for these guys, and I am sure this stems from the Managers lead.
4 juni 2025
Omdöme utan inbjudan
Had a watch which manufactures unable…
Had a watch which manufactures unable to repair.but Tiffany @ this store was absolutely delightful and so helpful in contacting/sorting and generally getting me a replacement under terms of warranty.just such an easygoing friendly store with all members of staff helpful.they welcome you with friendly smile don’t jump straight on you.but then offer help asap if asked.or notice you may require help.very good range on most items.very highly recommended top team top work. You MR Harvey
21 november 2024
Omdöme utan inbjudan
Very polite and helpful assistant.
Very polite and helpful assistant.
Thank you!
5 augusti 2024
Omdöme utan inbjudan
Adjustment, guarantee and some good advice
I had purchased a watch online but needed it adjusting and some help with the guarantee, so popped into Lowestoft H Samuels on afternoon of Tues 28 May 24.
I didn't catch the name of the man and woman that looked after me, but neither of them could have been more helpful.
Came away with a well adjusted wrist strap and a stamped guarantee.
Great customer service, worthy of a review (they do have a QR code in store to use if you want but I thought better left on here).
28 maj 2024
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Best service we could have ever expected
Myself and my Husband were served by Sue and were absolutely pleased with her service. She was very personal and helpful in jewellery choice and we couldn't have been more appreciative. Thanks so much Sue.
9 december 2023
Omdöme utan inbjudan
Svar från H.Samuel - Lowestoft
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Avoid..rude and not helpful
Avoid..rude and not helpful. Went to return a smart watch that I hadn't even taken out the box! And the male that served me was awful. Stated I shouldn't have been returning it instore despite my delivery note saying I could....then tried to say the seal was broken on the box! Which I hadn't even taken the lid off!
Said it will take at least 7 days for the money to return to my card....12 hours later I had it back!
10 augusti 2023
Omdöme utan inbjudan
Svar från H.Samuel - Lowestoft
Hi Ria, thanks for your feedback. We are sorry to hear you are unhappy with the service. We would like to discuss it with you. Please contact our customer service on 08004581065 with your case reference 02316284 as soon as you can. Kind regards Elaine
Very easy to order
Very easy to order
Value for money
Gift wrapping with personalised message
23 juli 2023
Omdöme utan inbjudan
Very satisfied with the service
Popped the lowestoft store and the people were very friendly, leaving us plenty of time to look ,a lovely lady named Julie offered help when we were ready and was very helpful and didn't rush us into any purchases ,when we decided she was very patient at helping with the alterations of the 2 watches we purchased.
Left feeling happy and satisfied with our purchase, so thank you Julie.
18 oktober 2022
Omdöme utan inbjudan
Great service - long may shops like HSamuel be on our High Street!!
Staff so friendly and helpful. My teenage son has been in the shop with me, and in his own, with a problem he had with a watch he brought last year with birthday money. Staff were so nice to him - many shops, and shop assistants, can be dismissive, and rude with teenagers, especially boys, but so refreshing to hear how friendly the staff were with him. Service efficient and pleasing. Service is very "old fashioned", meant in a positive, nice and complimentary way - long may shops like this be on our High Street.
29 juli 2021
Omdöme utan inbjudan
I went into the store qnd the woman was…
I went into the store qnd the woman was very helpful with what i asked
5 juli 2021
Excellent customer service able to…
Excellent customer service able to exchange goods without any problems
30 juni 2021
I can’t fault lowestoft store John and…
I can’t fault lowestoft store John and his team brilliant, seems I’m terrible with jewellery but they have gone beyond to help me replace or mend my rings, just cannot fault their service professional and so lovely to visit brilliant service
26 juni 2021
Omdöme utan inbjudan
Worst experience ever ,the woman…
Worst experience ever ,the woman serving could not see clearly ,firstly she didn’t know how to use the ring size ,she was using a wide band not a slim one then she could not see the lettering on the ring sizing,then my ring was on sale and she charged me full price ,I will go to cox’s in future.
17 juni 2021
Watch
My son bought me the watch as a gift ,I am very happy with it the leather strap is very soft and comfortable on my wrist.Tryed a few watches on on ,but the fossiL watch was the smartest and most comfortable for me .so I am very happy with it .
18 maj 2021
Jewellery
All I can say was staff was very helpful and polite when choosing the item of jewellery
13 maj 2021
Staff extremely friendly and helpful
Staff extremely friendly and helpful. Would highly recommend this store and won’t hesitate to shop there again .
6 maj 2021
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