Today 23rd December 2025, I took my fitness watch into this store as the pins that hold the strap had snapped off. The Manager Borislava Kostadinova came over and told me that because I did not have i... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Today 23rd December 2025, I took my fitness watch into this store as the pins that hold the strap had snapped off. The Manager Borislava Kostadinova came over and told me that because I did not have i... Se mer
Företaget har svarat
Fantastic service today in the Douglas H.SAMUEL we went in to buy wedding rings and Lisa and Julie couldn’t of helped us enough they were brilliant a credit to the company so helpful so thank you real... Se mer
I was helped in this shop today by Keira and George who both demonstrated excellent customer service skills, being polite, helpful and patient with great product knowledge. Well done
Keira and George were really helpful, I was able to get exactly what I wanted in my price rage they were lovely and smiley great customer service.
Skrivet av företaget
52 Strand Street, IM1 2EL, Douglas, Douglas Iom, Storbritannien
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Today 23rd December 2025, I took my fitness watch into this store as the pins that hold the strap had snapped off. The Manager Borislava Kostadinova came over and told me that because I did not have insurance on this item, I was not entitled to a refund or replacement.She accused me of dropping the watch, getting it caught on my jumper sleeve, how dare she!! My Husband bought this item for our Wedding Anniversary in July 2025, so therefore its still under guarantee, this she said No it does not apply. She accused me of arguing with her when all I was trying to do was to explain that I was entitled, In all my years I have never been spoken to or shouted at by a Manager, her Customer Service was disgraceful, no respect, no apologies either, she stormed off before saying "I am not going to argue with you" I was stunned by her attitude, being upset, annoyed and angry that someone in her position could talk to a customer in that way. She needs to be retrained and learn some manners!!! DISGUSTING BEHAVIOUR!!

Svar från H.Samuel - Douglas
Keira and George were really helpful, I was able to get exactly what I wanted in my price rage they were lovely and smiley great customer service.
I was helped in this shop today by Keira and George who both demonstrated excellent customer service skills, being polite, helpful and patient with great product knowledge. Well done
Fantastic service today in the Douglas H.SAMUEL we went in to buy wedding rings and Lisa and Julie couldn’t of helped us enough they were brilliant a credit to the company so helpful so thank you really appreciated all your help on us getting our wedding rings x
Always brilliant and extremely friendly service from all the staff
After suffering damage to my bracelet, which was less than a year old, I returned to the IOM store & the manager arranged, through the insurance to either offer me a new bracelet or something else within your store Unfortunately I had to pay for further insurance but the manager was so helpful
Such lovely, friendly, welcoming and highly professional staff. Thank you!
Staff are always attentive and interested in me as an individual as well as being a customer. They are always polite and courteous and always try to assist in helping me to find the correct goods that I am looking for.
Lisa the manager always gives outstanding service every single time, I could not fault her. She is a credit to H.Samuels.
The staff were extremely helpful and very friendly. Always a pleasure to visit
Great customer service, brought my watch in to be repaired, 2 weeks later had a text and come to collect it as I was advised. Thanks very much.
I recently purchased some gold earrings and am very pleased with them. They are very comfortable and good value. Also, the service from the staff was excellent. They are always extremely helpful and a pleasure to deal with.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.